The Nightingale Practice

doctor refused me help

asked for a prescription for some valium becouse i am very nevous of dentists i got a prescription wen i last went years ago but this time doctor refused to help me at all when i phoned surgery recepsionist lied to me when i explained what i wanted she said it would be no pboblem and would send precription over to chemist they knew nothing about it went back to surgery rude recepsionist said i had been sent a text denying me help dont know who they sent text to has i have never owned a mobile phone

Painless shot with caring and skilled practitioner

The entire procedure was incredibly smooth and swift, with my healthcare provider, Mrs Faiza Chariwala, being absolutely outstanding. She completely alleviated my anxiety (I had shared my discomfort with needles), and the entire experience was completed rapidly and without any discomfort. The injection was so gentle that I hardly noticed it happening.

Khalid's exceptional service made my branch visit great

I want to commend Khalid at the front desk for his exceptional customer service. His helpful approach and attentive manner made my visit to the branch feel welcoming and smooth. It's truly refreshing to encounter such genuine commitment to addressing customer needs. Khalid's professional demeanor and willingness to assist are qualities that deserve recognition. He comes across as extremely personable and approachable. I sincerely hope his excellent work is appreciated by management.

Exceptional care from a truly remarkable doctor

Since May, I've been dealing with medical challenges, and this medical practice has been nothing short of exceptional. The level of care I've received is truly impeccable. Dr. Mel Nidwini has been absolutely fantastic. I am incredibly grateful and feel extremely fortunate to be a patient at the Nightingale Practice.

Disappointing gp service with poor patient care

My interaction with this GP surgery has been consistently subpar, especially since the Covid pandemic. Rather than showing improvement, the quality of care and responsiveness has noticeably deteriorated. When I sought guidance from NHS 111 about an open wound, they indicated it was a straightforward matter that my GP surgery could handle. Yet, upon contacting the practice, I was abruptly redirected to the hospital — a response that felt unhelpful and dismissive, particularly given the uncomplicated nature of my request. The ongoing problem of appointment availability remains frustrating. Despite the surgery appearing calm and uncrowded from the outside, same-day appointments are virtually non-existent, which suggests a concerning approach to patient care management. In summary, I've found the service severely lacking in both accessibility and fundamental patient care — critical attributes that should be standard for a primary healthcare provider.

Excellent medical care with compassionate professionals

Medical professionals demonstrate competence and skill in their practice, providing reliable healthcare services.

Best blood test experience with caring phlebotomist

Faiza performed an exceptional blood draw. Truly the most comfortable experience I've ever had. The procedure was painless, incredibly swift, and she was wonderfully personable.

Exceptional care from start to finish

Exceptional medical procedure, consistently attentive, compassionate, and forward-thinking.

Life-changing care from an exceptional doctor

I am immensely grateful to Dr Mel for the exceptional care and dedication he has shown in helping me achieve the highest standard of medical support possible. Thanks to Dr Mel's guidance and support, I am currently on a journey of personal improvement, particularly in terms of my health. His assistance has not only boosted my motivation but has also equipped me with valuable insights into maintaining and enhancing my overall well-being. Moreover, Nightingale Practice operates with remarkable efficiency, offering a seamless experience for scheduling appointments and receiving medical attention. My deepest appreciation goes out to Dr Mel.

Compassionate nurse made my smear test stress-free

I felt anxious about my initial cervical screening, but Jane completely dispelled my worries. She walked me through each step of the procedure before beginning and maintained a comforting dialogue throughout the examination. The entire experience was incredibly reassuring, and I cannot praise her highly enough.

Terrible service and ineffective medical care

Scheduling consultations here is a real challenge. The front desk personnel come across as discourteous and unwelcoming. Certain physicians seem more interested in prescribing ineffective medications and dismissing patients' concerns rather than actually addressing the underlying health issues.

Exceptional healthcare with swift and caring service

The medical services at this general practice are truly exceptional. When you submit a request in the morning, you can expect to be seen that very same day. The entire staff, including physicians and nursing professionals, are incredibly friendly and approachable. Healthcare providers genuinely pay attention to your medical concerns and collaboratively develop a personalized treatment strategy. Every medical procedure and intervention is comprehensively explained, ensuring you fully understand your care. Moreover, their scheduling is remarkably punctual - I can confidently say I've never waited more than 5 minutes past my appointed time. Continue maintaining this outstanding standard of care. Much appreciation.

Excellent service that exceeded my expectations

I am thoroughly impressed with the high-quality services they offer.

Great customer service from practice support team

Practice consistently provides prompt responses, typically addressing inquiries within a short timeframe after they are submitted.

Compassionate nurse eased my needle anxiety perfectly

Nurse Faiza Chariwala demonstrated exceptional compassion, helping me feel at ease and alleviating my anxiety about injections with her gentle demeanor.

Great service from caring nurse Faiza

she was absolutely wonderful i wanted my blood test done specifically by Faiza only thank you Faiza 2 other nurses attempted but she consulted Faiza and Faiza performed the test i was so pleased xx

Fantastic care and welcoming medical team

Thrilled to be reconnected with this wonderful practice. After being absent for some time, I'm delighted to return. The entire team, including doctors, nurses, and front desk personnel, are incredibly warm and welcoming.

Painless blood draw by expert phlebotomist Faiza

Whenever Faiza Chariwala has drawn my blood, she's been incredibly swift and gentle. Typically, healthcare professionals struggle to locate my veins, making blood draws a drawn-out and uncomfortable experience. I will specifically ask for Ms. Chariwala to handle my blood tests in the future.

Exceptional care from a top-notch healthcare professional

Dr. Mel Ndiweni provided exceptional service with a quick and competent approach to resolving my medical concern. Highly satisfied with the professional and timely assistance!

Amazing care and convenience every time

I've been a patient at this medical center for an extended period, and they consistently offer same-day consultations. It's truly the most exceptional general practitioner practice I've experienced, with an incredibly friendly and professional team.