Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, with strong positive sentiment around appointment access, digital booking efficiency, and clinical care quality, offset by concerns about reception experience and appointment scheduling consistency. Many patients report prompt appointment availability and same-day consultations, alongside praise for compassionate care from clinical staff and responsive communication through the digital platform. However, a notable subset of reviews highlight frustration with reception courtesy, booking system challenges, and difficulties accessing appointments despite the practice appearing quiet, suggesting inconsistency in service delivery across different areas of operation.

The practice demonstrates particular strength in clinical interactions, with patients frequently describing attentive, reassuring care and professional expertise. The booking platform receives consistent recognition for user-friendliness and rapid response times. Conversely, reception experience emerges as a significant concern, with some patients reporting discourteous staff attitudes and communication failures that have negatively impacted their overall impression of the service.

While continuity of care and long-term patient relationships are valued, the mixed feedback indicates variability in how consistently the practice delivers across all service touchpoints. Patients seeking urgent care or facing access difficulties report particular frustration, suggesting that appointment availability may not meet demand as effectively as some positive reviews suggest.

Appointment

68.75 %
Great

Reception

65.30 %
Great

Cleanliness

80.00 %
Great

Care

78.90 %
Great

Respect

70.15 %
Great

Seen on time

75.40 %
Great

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DV

Dan V. Google one year ago

Rating

Excellent!

Professional phlebotomist with a calming touch

Compassionate professional who brings a calming presence and expertise when drawing blood. Much appreciated.

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AW

Allison W. Google one year ago

Rating

Excellent!

Compassionate care at its absolute finest

Every single medical professional here is absolutely wonderful and kind.

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RW

Ruphia W. Google one year ago

Rating

Excellent!

Compassionate care made my medical visit smooth

The medical staff, including the physician and nurse, provided exceptional comfort and were incredibly helpful, addressing all of my concerns with patience and clarity.

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SP

Sajeda P. Google one year ago

Rating

Excellent!

Fantastic service with a friendly smile

Faiza provided exceptional customer service, offering a warm and supportive interaction that truly made a difference in my experience.

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MG

Minna G. Google one year ago

Rating

Excellent!

Exceptional nurse makes medical visit stress-free

Faiza demonstrated a warm and competent demeanor, putting me at ease throughout the appointment. Her professionalism was evident, and she arrived precisely on time. The blood draw was expertly done with minimal discomfort, and she was thorough in addressing my inquiries. I truly appreciate Faiza's excellent care.

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DB

Daniela B. Google one year ago

Rating

Excellent!

Great doctor with quick appointment scheduling

Dr. Mel Ndiweni provided an incredibly beneficial consultation for my son. The scheduling was prompt, with an appointment arranged immediately after our request. Greatly appreciated.

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CR

Caroline R. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and responsive staff

I'm truly appreciative of being a patient at this medical center. Whenever I submit an appointment request, I consistently receive a response within a day, which is remarkably different from what my local acquaintances and clients experience with other general practitioner offices. The entire staff is compassionate and creates a warm, inviting atmosphere.

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AA

Alice A. Google one year ago

Rating

Excellent!

Quick care and peace of mind at homerton

I was incredibly impressed with the swift and efficient medical care I received. Securing a same-day appointment, followed by a prompt referral for an x-ray at Homerton hospital the next day, and getting the results shortly after, was exceptional. I'm truly thankful for the speed of the process, which quickly alleviated my concerns and provided me with peace of mind in just three days.

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CC

Charlotte C. Google one year ago

Rating

Excellent!

Fantastic healthcare with caring and responsive staff

I've just transferred to the Nightingale Practice, and my experiences with every staff member—from the front desk receptionist to the pharmacist and the general practitioner—have been outstanding. Each professional I've encountered has been incredibly supportive, attentive, and efficient. The quality of care I've received is truly impeccable, and I have absolutely no complaints. I would wholeheartedly recommend that anyone consider switching to this medical practice, and I'm personally delighted with my decision to do so.

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AT

Abi T. Google one year ago

Rating

Excellent!

Exceptional care at nightingale practice

The physician who treated me today was outstanding. I am thoroughly satisfied with the exceptional care provided by both the medical professionals and the support staff. As I am relocating to another neighborhood, I will genuinely miss the Nightingale Practice and the high standard of healthcare they offer.

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MS

Marcia S. Google one year ago

Rating

Excellent!

Compassionate gp made my smear test a breeze

My encounter with Miss Jane O' Beirne was truly exceptional. Typically, I feel anxious and uneasy during gynecological screenings, but today, Jane was incredibly reassuring. She effortlessly put me at ease by engaging in a delightful conversation about our shared love for animals. Her gentle approach and friendly demeanor made the entire process so relaxed that I hardly noticed when the smear test was completed. She deserves full marks for her professionalism and compassionate care. 10/10 :)

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GH

Grahame H. Google one year ago

Rating

Excellent!

Lifesaving medical support when you need it most

I encountered a pressing health concern while traveling. After leaving a voicemail, a physician contacted me promptly within a few hours. We discussed my situation thoroughly and developed a clear plan of action. I'll be able to quickly obtain the required medication at a nearby pharmacy. Additionally, they've scheduled a comprehensive follow-up consultation for when I return to London. The level of professional and compassionate service was outstanding. Much appreciation!

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SF

Susie F. Google 2 years ago

Rating

Excellent!

Exceptional medical care with minimal waiting times

Exceptional medical practice that truly stands out. Streamlined processes, incredibly short wait periods, and a phenomenal team of professionals who make the entire experience smooth and pleasant.

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CW

Caroline W. Google 2 years ago

Rating

Excellent!

Exceptional care from start to finish

Scheduling becomes effortless at this medical practice. The staff, from the front desk to the medical professionals, consistently demonstrate exceptional helpfulness and warmth.

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CR

Colline R. Google 2 years ago

Rating

Excellent!

Compassionate nurse transformed my smear test experience

Jane, the nurse was exceptional. During my cervical screening, she helped me feel completely relaxed. Typically, I'm anxious about these examinations, but this time was different because she clearly demonstrated professional expertise. She carefully explained each step of the procedure and genuinely seemed concerned about my comfort and health. Her compassionate approach truly merits the highest possible recognition.

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DH

David H. Google 2 years ago

Rating

Excellent!

Caring and welcoming local healthcare team

The personnel at this medical center in Hackney are incredibly welcoming. I had a particularly positive interaction with Jill, the practice manager, and found all the other staff members to be equally pleasant and helpful.

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AA

Amina A. Google 2 years ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

I visit this medical practice and highly suggest seeing Dr. Mel Ndiweni. He demonstrates exceptional professionalism, carefully listens to patient concerns, and addresses them with genuine attentiveness.

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ME

Melanie E. Google 2 years ago

Rating

Excellent!

Compassionate care made my medical visit great

Visited the clinic for an initial consultation, and the front desk personnel were welcoming and supportive. The facility was immaculately maintained. The physician was attentive and compassionate, providing valuable assistance with my specific women's health concern. Much appreciation.

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HH

Helena H. Google 2 years ago

Rating

Excellent!

Excellent healthcare with smooth online booking service

The digital scheduling platform is incredibly user-friendly, with responses typically received within the same day, even for less critical inquiries. Every interaction with the personnel has been excellent. The physicians demonstrate high professionalism and courtesy. The front desk team is particularly adept at addressing and resolving patient questions effectively.

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KH

Keinyah H. Google 2 years ago

Rating

Excellent!

Exceptional service from a caring representative

I reached out to their customer service today on behalf of my friend and had the pleasure of interacting with a representative named Cara (or possibly Carla), who was exceptionally welcoming and provided excellent assistance.

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Practice Response Rate
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Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 89858388
  • Nightingale Practice 10 Kenninghall Road Clapton London E5 8BY

Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, with strong positive sentiment around appointment access, digital booking efficiency, and clinical care quality, offset by concerns about reception experience and appointment scheduling consistency. Many patients report prompt appointment availability and same-day consultations, alongside praise for compassionate care from clinical staff and responsive communication through the digital platform. However, a notable subset of reviews highlight frustration with reception courtesy, booking system challenges, and difficulties accessing appointments despite the practice appearing quiet, suggesting inconsistency in service delivery across different areas of operation.

The practice demonstrates particular strength in clinical interactions, with patients frequently describing attentive, reassuring care and professional expertise. The booking platform receives consistent recognition for user-friendliness and rapid response times. Conversely, reception experience emerges as a significant concern, with some patients reporting discourteous staff attitudes and communication failures that have negatively impacted their overall impression of the service.

While continuity of care and long-term patient relationships are valued, the mixed feedback indicates variability in how consistently the practice delivers across all service touchpoints. Patients seeking urgent care or facing access difficulties report particular frustration, suggesting that appointment availability may not meet demand as effectively as some positive reviews suggest.

Appointment

68.75 %
Great

Reception

65.30 %
Great

Cleanliness

80.00 %
Great

Care

78.90 %
Great

Respect

70.15 %
Great

Seen on time

75.40 %
Great
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