Northern Health Centre
Poor! (85 reviews)
Poor! (85 reviews)
Feedback reveals a significant divide between clinical and reception services. The clinical staff are consistently praised for competence, attentiveness, and professional care, with many patients noting efficient appointment booking through online systems and same-day availability. However, reception experiences present substantial challenges, with widespread reports of discourteous interactions, dismissive communication, and unhelpful responses to patient inquiries. Telephone access remains problematic, with patients describing lengthy waits and frequent disconnections when attempting to book appointments or reach the practice.
Communication breakdowns between reception and clinical teams have created operational difficulties, including delayed patient notifications and lost appointment information. Patients report struggling to arrange appointments via phone, with some describing the process as frustrating and unnecessarily complicated. Several reviews indicate reception staff appear unmotivated or stressed, affecting the quality of patient interactions. Additionally, concerns about continuity of care emerge, with patients seeing different clinicians at each visit despite requesting to see the same practitioner.
While clinical competence and appointment efficiency represent genuine strengths, the reception experience requires urgent attention. Patients consistently highlight the need for improved staff training in courtesy, communication, and responsiveness. The contrast between positive clinical feedback and negative reception feedback suggests that targeted improvements to reception operations and staff support could significantly enhance overall patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient feedback
Track improvement over time
Export evidence for CQC inspections
Claim your profileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a significant divide between clinical and reception services. The clinical staff are consistently praised for competence, attentiveness, and professional care, with many patients noting efficient appointment booking through online systems and same-day availability. However, reception experiences present substantial challenges, with widespread reports of discourteous interactions, dismissive communication, and unhelpful responses to patient inquiries. Telephone access remains problematic, with patients describing lengthy waits and frequent disconnections when attempting to book appointments or reach the practice.
Communication breakdowns between reception and clinical teams have created operational difficulties, including delayed patient notifications and lost appointment information. Patients report struggling to arrange appointments via phone, with some describing the process as frustrating and unnecessarily complicated. Several reviews indicate reception staff appear unmotivated or stressed, affecting the quality of patient interactions. Additionally, concerns about continuity of care emerge, with patients seeing different clinicians at each visit despite requesting to see the same practitioner.
While clinical competence and appointment efficiency represent genuine strengths, the reception experience requires urgent attention. Patients consistently highlight the need for improved staff training in courtesy, communication, and responsiveness. The contrast between positive clinical feedback and negative reception feedback suggests that targeted improvements to reception operations and staff support could significantly enhance overall patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Gisela M.
8 years ago
Bad!
Reception staff were dismissive and unhelpful
I found the service to be disappointing, with a manner that felt dismissive and a lack of understanding towards my concerns. This was an unexpectedly poor experience compared to what I have encountered elsewhere.
Aa B.
8 years ago
Bad!
Reception area needs serious attention
The practice appears to be poorly managed overall. There seem to be concerns about the level of experience among those involved in running the facility. The reception area and facilities were not clean to a satisfactory standard. Wait times were considerably lengthy, sometimes extending well beyond an hour. There were also concerns about the professionalism and conduct of some staff members during visits. Overall, the experience fell short of expectations.
Ghofran M.
8 years ago
Average!
Long phone queues but considerate staff
When attempting to contact the practice by telephone, it takes a considerable amount of time to reach someone, even when positioned early in the queue. This has been a recurring experience. However, the team members and clinicians at the practice are genuinely pleasant and thoughtful in their approach.
Jinah J.
8 years ago
Bad!
Receptionists weren't very welcoming
The reception staff could be more courteous.
Michelle H.
8 years ago
Excellent!
Busy practice with helpful reception staff
A well-staffed practice with a good selection of healthcare professionals and attentive reception team members.