The Oakley Surgery

Discriminatory healthcare fails vulnerable patients

This medical practice is unquestionably discriminatory. Both the physicians and administrative staff exhibit biased behaviors. They dismiss patients based on race, creating an environment that instills fear and discourages seeking necessary healthcare. For individuals from marginalized communities, I absolutely cannot endorse this facility. The experience was profoundly traumatizing and left me emotionally devastated.

Terrible service led me to switch practices

After attempting to seek assistance for two months, I genuinely felt the staff were deliberately obstructive and unhelpful. Upon switching healthcare providers, I received the support I required within just a few days.

Amazing surgeon with heart of gold

Dr. RAJA SUBHANI is truly exceptional in surgical practice. He embodies kindness and compassion like no other medical professional I've encountered. Never before have I experienced such a welcoming and approachable physician. I want to express my heartfelt gratitude to Dr. Subhani for being not just an outstanding doctor, but also a supportive friend. Continue your remarkable work of providing care and comfort to patients like myself. Sincere thanks. Syeda kazmi

Rude staff make this place a customer service nightmare

The front desk staff here are completely full of themselves, acting like they're some sort of untouchable saviors... Whenever a customer raises a concern, they instantly dismiss you as just another bothersome individual. If they could only pause and imagine how they would feel if their own relatives were addressed so condescendingly or handled with such blatant disregard. They really need to take a hard look in the mirror and make some serious improvements to their attitude and service.

Terrible healthcare experience avoid at all costs

An absolute nightmare of a medical practice that fails completely at providing basic healthcare services.

Terrible service and unhelpful medical staff

Every time I contact this facility, they're short-staffed with no nursing personnel. They desperately need additional nurses. Whenever I attempt to reach out, the phone representatives are consistently discourteous and unhelpful.

Terrible service with exceptional medical professionals

The sole point I'll award is for the doctors. Regrettably, the front desk staff display an arrogant attitude, acting as if they're the masters of the medical center. Communication breakdowns and a clear deficit in understanding are glaringly apparent at reception. If you're going to make a claim, ensure it's absolutely accurate instead of propagating misinformation! Additionally, whenever a patient attempts to connect with management, they're conveniently "unavailable" (though in reality, they're present but deliberately avoiding taking calls).

Terrible customer service at this medical office

The front desk staff, an older woman wearing glasses, displayed an incredibly unprofessional attitude. Their phone responsiveness was abysmal - I endured a 30-minute wait before personally visiting the office to address the issue. When I explained my prolonged hold time, the receptionist rudely retorted, "Do you want to do my job?", with her coworker ultimately taking the call.

Exceptional healthcare service with caring and professional staff

Absolutely top-notch medical practice in Luton! The reception staff are incredibly supportive and courteous, consistently demonstrating exceptional service that exceeds expectations. Liam and the leadership team manage the practice with remarkable efficiency, ensuring smooth operations at every turn. Sincere appreciation for all your outstanding work and dedication!

Terrible reception ruins an otherwise good medical visit

It breaks my heart to give just 2 stars, especially since the medical staff like the doctor and nurse are wonderful. However, the RECEPTIONIST is a complete nightmare! They are incredibly discourteous and lack basic professionalism. As the initial point of contact, they create an absolutely terrible first impression. This team seriously requires significant customer service training.

Great customer service made my day

The personnel were incredibly supportive and kind. They handled everything with professionalism and speed, making the entire experience smooth and pleasant xx

Great care for my little one

My child visited for a medical consultation yesterday. The front desk staff was welcoming, and Dr. R Chowdhury demonstrated a professional yet warm approach with my daughter. She expressed enthusiasm about returning to see this physician. I appreciate the positive experience.

Friendly staff but tough to book appointment

The facility is consistently staffed, and the personnel are accommodating, yet scheduling a physician consultation proves challenging.

Friendly staff and doctors make healthcare easy

I've encountered zero issues with the staff, from the receptionist to the doctors and manager. Everyone is courteous, and their phlebotomist and nurse Marjorie are consistently skilled and professional. We've had appointments with Dr. Chowdhury, Dr. Carrie, Dr. Subhani, and Dr. Sophia, all of which went smoothly. As long as you call precisely at 8am, you're guaranteed to secure an appointment without any trouble.

Terrible healthcare experience with unprofessional doctor

The absolute worst medical practice imaginable, with reception personnel who lack basic courtesy and professionalism. If you're unfortunate enough to have Dr. Azhar Sofia as your primary care physician, prepare for a nightmare experience. She's consistently unavailable, consistently tardy for scheduled phone consultations, and demonstrates zero respect for patient communication. As a partner in the practice, she seems to operate with complete disregard for patient care, leaving me waiting months for critical test results and forcing me to repeatedly follow up. Her approach to patient management involves dumping responsibilities onto reception staff without any personal accountability or patient notification. In my 23 years of healthcare experiences, this is unquestionably the most disappointing and frustrating medical practice I've encountered, ultimately compelling me to seek care elsewhere.

Terrible communication and frustrating patient experience

Absolutely abysmal customer care. I sent two emails with zero acknowledgment. The front desk assured me my physician would respond promptly within 24 hours. When I called after three days, I was left waiting on the line for 90 minutes, only to be informed that the matter must be handled through a private consultation. Substandard patient support, yet again. Anita

Exceptional healthcare with compassionate team support

Compassionate and welcoming personnel, an efficiently managed scheduling process, and particularly noteworthy is the exceptional Practice nurse who provides outstanding care and service.

Worst medical experience ever with unprofessional doctor

Absolutely terrible. I'm at a loss for words, and it pains me to even describe this experience. The doctor, Sara Nahi, displays an unacceptable level of unprofessionalism and rudeness that defies description.

Frustrating delays and poor communication at clinic

Some of the receptionists are quite unfriendly, though a few were pleasant. The doctors were genuinely kind, but the administrative process was incredibly frustrating. I needed a urology follow-up for my 2-year-old every 4-5 months. After moving to Luton and registering, I immediately requested a referral. Five months later, no referral had been made. They promised to expedite it urgently, yet another three months passed with no appointment. I persistently called for four consecutive days, spending over an hour on hold and often remaining 12th in the queue. Eventually, after making a significant complaint, I was granted a face-to-face appointment with promises to chase things up. Ultimately, I received a letter from L&D urology scheduling a clinic appointment for the last week of April. I initially requested an appointment for my toddler in October 2021 and finally received one in the last week of April 2023. This delay is unacceptable for a child with a serious health condition!

Incredible doctor who truly listens and cares

Absolutely phenomenal general practitioner - couldn't ask for a more exceptional healthcare provider.