The Oakley Surgery

Quick and painless vaccine experience

Quick and efficient vaccination experience. Got my flu shot and was done in just six minutes.

Awesome dental care for two decades strong

I've been a loyal patient at Oakley for two decades, ever since moving from the Mill Hill area of London. To sum it up, this medical practice is absolutely fantastic 👌

Frustrating phone lines and unhelpful reception staff

I've recently registered with this practice and the phone line situation is absolutely frustrating! Getting through is nearly impossible, forcing me to physically walk to the surgery just to secure an appointment. A referral was supposedly made 5 months ago from another Trust, and today I discovered from the receptionist that no letter had been received, despite previously discussing this with a GP who had assured me the referral would happen. A message to the receptionist: you are not a medical professional, your job is simply to book my appointment with a GP for this urgent matter, and please check your attitude at the door. If I do not receive communication from the GP within the 2 working days specified on their website, I will definitely be filing a complaint with PALS. It's truly disappointing because the GPs themselves are wonderful, but there are clearly significant problems with the administrative systems and processes.

Terrible customer service with endless phone wait

Completely unprofessional service. After enduring a frustrating 50-minute hold time starting at 8 AM, I was unable to secure an appointment for my six-year-old child.

Long wait times ruin potential great service

The medical facility provides excellent assistance, but the prolonged telephone hold times create significant challenges when attempting to schedule or discuss matters with a healthcare professional. After enduring a 45-minute wait, I was ultimately informed that no available appointment slots remained, leaving me feeling frustrated and let down.

Great experience with caring medical team

Exceptional medical procedure. From the front desk staff to the physician, everyone was outstanding.

Terrible reception ruins a good medical practice

As a patient at this clinic, I am utterly appalled by the unprofessional and discourteous reception staff. Attempting to communicate with them is an exercise in frustration, as they seem eager to cut conversations short and quickly terminate phone calls. Their demeanor makes patients feel pressured and hurried when trying to explain their needs. The morning appointment booking process is particularly challenging - calling precisely at 8am still results in a 30-minute wait, only to be informed that no appointments are available. I've experienced this disappointing scenario for two consecutive days, which is extremely aggravating for patients seeking medical attention. While the doctors themselves are wonderful, the receptionist's rude attitude significantly undermines the overall patient experience and creates unnecessary stress for those already dealing with health concerns.

Frustrating phone experience with unresponsive gp office

I've made numerous attempts—around twenty—to reach the GP's office, yet I've been unable to secure an appointment for my daughter, scheduled for 29/06/2022. Each call has gone unanswered, leaving me increasingly frustrated and concerned about her medical needs.

Doctors great but reception staff are terrible nightmare

Right off the bat, I want to emphasize how fantastic the doctors are. Unfortunately, the entire experience is completely undermined by the incredibly terrible front desk personnel. These staff members are discourteous, insensitive, and display a total lack of compassion for patients. I'm genuinely astounded by their shocking attitude, behaving as if patients are an inconvenience rather than people seeking medical help. While I'm personally not a frequent visitor due to good health, I've witnessed this unprofessional conduct nearly every time I've been there. Despite everything, if you can somehow tolerate the dreadful reception staff, the doctors themselves are truly exceptional.

Frustrating appointment scheduling nightmare with no help

I've been attempting to schedule an appointment for two consecutive days. Initially, the receptionist advised me to call back the following morning at 8am. When I did so, she informed me that all slots were filled for the day and no appointments were available. The level of customer service they're offering is extremely disappointing.

Terrible first impression at medical office

The front desk staff, a middle-aged woman, displayed an incredibly discourteous attitude. She could benefit from some professional etiquette training and seemed to act as if she were the proprietor of the medical facility. In contrast, the physician was consistently supportive and accommodating.

Terrible medical care for patients with disabilities

Absolutely terrible medical professionals who completely disregard and neglect patients with disabilities. Their lack of compassion and empathy is shocking.

Top-notch medical care with friendly staff

Exceptional staff. Consistently welcoming and supportive. This is hands down the most outstanding general practice clinic I've ever been a patient at.

Exceptional doctor and surgery beyond my expectations

Oakley surgery stands out as an exceptional medical practice that I'm proud to be a patient of. Dr. Carey is an outstanding healthcare professional who genuinely cares about his patients. His dedication and commitment to his work are truly remarkable. He is, without a doubt, an extraordinary physician, and my family and I are incredibly grateful for his exceptional care.

Fantastic doctors and staff at oakley road surgery

I'm absolutely thrilled with this medical practice and deeply grateful to Dr. Carey and the welcoming front desk staff. Scheduling appointments is always easy, and they demonstrate genuine compassion for their patients. Previously, I was registered with Leavale surgery, which was a terrible experience where booking appointments was nearly impossible. I'm incredibly relieved to now be within the service area of Oakley Road surgery.

Dangerous neglect of my serious health concern

Incompetent Medical Professionals and personnel, I've been dealing with a minor breast lump for over two years, and they've consistently dismissed my concerns. I recently underwent a comprehensive blood screening at my own expense, costing £200, because this subpar general practitioner refused to conduct a thorough examination. The test results are concerning, and I anticipate this GP will once again attempt to downplay my health issues. I believe it's time to seek a new healthcare provider.

Great service with friendly staff

Extremely pleasant and friendly staff

Amazing healthcare experience at local surgery

Outstanding care, and without a doubt the most exceptional medical practice I've encountered. Dr. Carey and the entire staff deserve my heartfelt appreciation for their exceptional service.

Fantastic care during challenging pandemic times

Outstanding Care. Despite the challenging pandemic period and high demand, I experienced exceptional service. The administrative staff and physicians are truly remarkable. They demonstrate remarkable professionalism, kindness, and compassion. I wholeheartedly endorse this general practice as the top choice in my local area.

Compassionate care from a fantastic medical team

Dr. Chowdhury runs an exceptional medical practice with a truly outstanding team. The doctor himself is both approachable and proficient, creating a welcoming environment for patients. Communication is effortless and supportive. The reception staff consistently demonstrate warmth and friendliness. The healthcare assistant is remarkably skilled, compassionate, and professional - particularly impressive in her phlebotomy work, administering injections with remarkable gentleness. Nurse Margorie is absolutely top-tier, treating patients with a wonderful blend of professional care and personal connection. Even if I might need to change healthcare providers, I would genuinely regret leaving such a compassionate and dedicated team. An absolutely first-rate medical practice. 5/5