The Oakley Surgery
Average! (69 reviews)
Average! (69 reviews)
Patient feedback reflects a mixed experience across the practice. Medical staff, including doctors and nurses, consistently receive praise for their clinical competence, compassionate approach, and professional demeanor. Patients frequently commend the quality of care provided during consultations and procedures, with many describing doctors as skilled, approachable, and genuinely attentive to their concerns.
However, significant challenges emerge in reception and administrative areas. Appointment booking presents persistent difficulties, with patients reporting long telephone wait times, limited availability, and frustration with the transition to online-only scheduling windows. Reception staff conduct is a recurring concern, with multiple accounts of discourteous communication, lack of responsiveness, and poor handling of patient inquiries. Administrative inefficiencies also feature prominently, including delayed referrals, prescription processing errors, and communication breakdowns between departments.
The contrast between clinical excellence and administrative shortcomings creates an inconsistent patient experience. While those who successfully navigate booking and reception report satisfaction with their medical care, the barriers to access and the reception experience significantly undermine overall confidence in the service. Improvements to appointment availability, reception courtesy, and administrative coordination would substantially enhance patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
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Patient feedback reflects a mixed experience across the practice. Medical staff, including doctors and nurses, consistently receive praise for their clinical competence, compassionate approach, and professional demeanor. Patients frequently commend the quality of care provided during consultations and procedures, with many describing doctors as skilled, approachable, and genuinely attentive to their concerns.
However, significant challenges emerge in reception and administrative areas. Appointment booking presents persistent difficulties, with patients reporting long telephone wait times, limited availability, and frustration with the transition to online-only scheduling windows. Reception staff conduct is a recurring concern, with multiple accounts of discourteous communication, lack of responsiveness, and poor handling of patient inquiries. Administrative inefficiencies also feature prominently, including delayed referrals, prescription processing errors, and communication breakdowns between departments.
The contrast between clinical excellence and administrative shortcomings creates an inconsistent patient experience. While those who successfully navigate booking and reception report satisfaction with their medical care, the barriers to access and the reception experience significantly undermine overall confidence in the service. Improvements to appointment availability, reception courtesy, and administrative coordination would substantially enhance patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Turquoisetearz B.
6 years ago
Bad!
Terrible service from unprofessional medical clinic
The absolute bottom of the barrel medical center in London. I went there recently, and they claimed the doctor was working remotely. They provided zero notification or text message about the situation. When the physician finally called, the number was concealed. Consequently, my mobile rejected the call due to the hidden number. He eventually did attempt to contact me, but only to suggest rescheduling and requesting I wait another entire month. Doctor Chowdhury is incredibly unprofessional. The clinic staff made zero effort to communicate effectively. He's clearly searching for ways to avoid patient care. I can confidently declare he's the most incompetent doctor I've ever encountered in London, without a doubt.
Emilia D.
6 years ago
Bad!
Worst product ever for medical support needs
Despair. I'm at a loss for words, and it pains me to even discuss this. Anyone battling significant health challenges should steer clear. Total lack of understanding.
Assad S.
7 years ago
Excellent!
Fantastic doctor who truly listens and cares
Switching from some subpar medical practices, I've finally found an exceptional general practitioner. Dr. Carey stands out as a top-notch healthcare provider. Every interaction has been smooth, and scheduling appointments has been consistently hassle-free.
Chris M.
7 years ago
Excellent!
Life-changing procedure with amazing results
An absolutely incredible medical procedure that exceeded all my expectations. The outcome is simply remarkable, and I couldn't be more thrilled with the results.
Salman S.
7 years ago
Excellent!
Great medical care with friendly doctor
Exceptional care and a welcoming approach - Dr. Chaudhry provides top-notch service with a personable and competent demeanor.
Dawn D.
7 years ago
Excellent!
Great service from a top-notch team
Skilled, capable, cordial, and supportive team members who provide excellent service.
Captain K.
8 years ago
Excellent!
Exceptional medical care that exceeded my expectations
Exceptional care and support throughout my procedure. The medical team was outstanding and made me feel completely at ease.
Andrzej K.
8 years ago
Bad!
Terrible experience with unhelpful customer support
Terrible customer experience. Staff was unhelpful and unprofessional.
Ann A.
9 years ago
Average!
Quick and friendly customer support
Satisfactory assistance provided