The Oaks Medical Centre

Exceptional care from a compassionate medical professional

Jen, who works as a paramedic, is truly exceptional. Her expertise is impressive, she's consistently punctual, and she has a wonderfully pleasant demeanor.

Exceptional care at the heart of healthcare

Compassionate and proficient. The Oaks consistently exceeds my expectations. Three cheers for our National Health Service.

Painfully slow reception ruins morning blood test

Arrived for a blood draw at 8:15 AM and remained waiting until 8:45 AM, stuck in limbo while reception struggled to finalize the paperwork for the blood technician. The entire process was utterly disorganized and inefficient, especially for what should be a straightforward procedure.

Fantastic local healthcare with caring professionals

I've recently switched to this medical clinic, and I'm thoroughly impressed. The staff operates with remarkable professionalism and maintain a warm, welcoming atmosphere throughout their interactions.

Friendly service makes shopping a breeze

Friendly and supportive employees.

Terrible healthcare that dismisses real medical concerns

If you're seeking a medical facility that dismisses your genuine health concerns as mere mental fabrications, then look no further than this establishment.

Great service and compassionate healthcare always

After relocating, I've had to change my medical practice, and I'm truly missing my long-time GP at the Oaks. Having been registered there since birth, I always found their service exceptional. Booking appointments was always straightforward, and prescription requests were handled efficiently and quickly. Now that I've switched to a new practice in my current area, I've realized just how fantastic the Oaks medical centre was during my 21 years with them. In stark contrast, my new practice is incredibly frustrating - I can't even get through to a receptionist, let alone speak to a doctor!

Unreliable service with empty british promises

They perform just like authentic Brits, perpetually overlooking details, committing errors, and yes, I'm genuinely apologetic, truly sorry, absolutely promising to return your call, yet ultimately delivering nothing.

Quick and caring medical support

Superb assistance on Friday, April 19th, when I visited around 4:30 PM. The front desk staff efficiently captured my information and scheduled a follow-up call by 6:30. Surprisingly, I received the call earlier at 5:30 from the on-call physician. After a brief consultation, my prescription was prepared and ready by 9:30 the next morning. Much appreciation for the smooth process.

Terrible service with endless unresolved appointments

Terrible customer experience, endless unnecessary appointments just to get a simple referral. I had to visit multiple times with no resolution, and my issues remain completely unaddressed.

Compassionate care during my surgical recovery journey

The medical team demonstrated exceptional compassion and attentiveness during my recovery period following a significant surgical procedure.

Great service with easy appointment booking

Welcoming personnel make scheduling a consultation quite manageable, especially if you reach out during less busy phone hours typical of medical practices.

Exceptional service and compassionate care at oaks medical

I needed to move my mother's medical care to a local GP practice and considered Oaks medical, where my partner is registered and speaks highly of them. Initially, I was hesitant due to some online reviews, but decided to investigate further. I first telephoned the surgery and then visited in person, where I met Chloe, who was incredibly helpful and professional. Her assistance was outstanding, and she helped me register my mother on the same day, enabling us to quickly access crucial GP support and urgent medication for my palliative mother. Her exceptional service has convinced me to switch my own long-standing medical registration to Oaks after being with my previous practice for over three decades. My sincere gratitude goes to Oaks medical and, in particular, to Chloe for her compassionate and efficient support.

Terrible customer service from unprofessional receptionist

The receptionist named Chloe displayed extremely unprofessional behavior, consistently interrupting me mid-sentence and solely focused on delivering her own scripted response. She demonstrated zero ability to listen or accept any form of feedback. While I acknowledge that her job might involve challenges, it's unacceptable to treat every caller disrespectfully. If incorrect information was shared, that's clearly an internal issue and should not be projected onto the patient making the inquiry. This was an absolutely horrific phone interaction that significantly impacted my emotional well-being.

Heartbreaking moment of medical center's cruel treatment

I was a witness to a deeply distressing situation at the surgery yesterday morning that urgently requires attention. The receptionist displayed an appalling lack of empathy towards a kind, vulnerable elderly gentleman who was being denied a face-to-face consultation with a doctor. He explained he had been suffering from a viral infection for three weeks and was accompanied by his wife, who has dementia, and as her sole carer, he could not leave her alone at home. The receptionist was incredibly harsh and uncompassionate, instructing him to go to A&E. The gentleman was visibly distraught and shaking, and his wife appeared equally fragile and quiet. His final words to the receptionist were, "If I have to go to A&E, I cannot leave my wife at home," but the receptionist coldly suggested he dial 999 or 111, or visit A&E. He was evidently extremely upset. As he was leaving, he emphatically stated twice, "If anything happens to me and I die, you are responsible," to which the receptionist callously responded, "OK, bye, thank you." I was in a state of shock and disbelief, wishing I had spoken up or offered him my consultation slot. These receptionists have failed in their duty of care and desperately need professional training in compassion and kindness. While I have never complained before, this behavior must be addressed immediately. The staff at Oak Medical Centre consistently display similar attitudes, and although I've tried to be understanding, thinking they're under pressure, this incident deeply affected me. I noticed the staff behind the desk were casually drinking tea and staring at their computers, with not a single person offering assistance to this gentleman. I sincerely hope people will come forward and lodge complaints, as without action, nothing will change. These receptionists have a fundamental responsibility towards vulnerable individuals, and such treatment is absolutely unacceptable. I hope more witnesses will step forward and share their observations. Thank you.

Compassionate care from an amazing healthcare professional

The entire staff here is incredibly supportive, compassionate, and well-informed, with Dr. Browne standing out as exceptionally caring. During a challenging period in my life, he provided guidance and understanding without ever making me feel criticized. His commitment to my well-being has been truly remarkable. I am deeply grateful for his help!

Welcoming healthcare with compassionate and attentive staff

The reception team is incredibly welcoming, and the general practitioners are warm and attentive. I'm thoroughly satisfied with the entire experience!

Compassionate care that goes above and beyond

I've consistently received top-notch service from this medical practice. They were incredibly supportive and made exceptional efforts to help our son today. My sincere gratitude goes out to Dr. Taggar and the wonderful receptionist whose name I unfortunately didn't get to learn.

Amazing medical care with friendly professionals

Exceptional staff and surgical expertise; a comprehensive group of diverse medical professionals on hand. The reception personnel are welcoming, accessible, and well-informed

Lifesaving comfort for weary travelers everywhere

I'm completely worn out. This experience has drained every last bit of my energy. From start to finish, it's been an overwhelming journey that has left me utterly depleted. The constant demands and challenges have pushed me to my absolute limits, and I feel like I've been running a marathon without any rest. My mental and physical reserves are completely tapped out, and I'm struggling to find the strength to keep going. The sheer intensity of everything has been crushing, and I'm desperate for a moment of peace and recovery.