The Oaks Medical Centre

Smooth service with friendly and helpful staff

Smooth and hassle-free process from start to finish. Scheduling was a breeze, and the personnel were incredibly helpful and professional throughout my entire interaction.

Frustrating healthcare experience with poor communication

Something has shifted in recent months. I can't pinpoint exactly what, but scheduling appointments has become significantly more challenging, and the overall atmosphere feels less comfortable compared to before. This is particularly noticeable when patients are referred by hospitals. The physicians seem to be dropping the ball on follow-ups, leaving patients without clear guidance or next steps. There's a notable lack of comprehensive reviews and ongoing care coordination.

Compassionate staff saved my medical journey

The personnel here are incredibly compassionate and understanding. They're wonderfully accommodating for individuals with disabilities and neurodivergent needs. Despite my initial navigation error that led me to an incorrect destination, the staff went above and beyond to assist me, working tirelessly to ensure I reached the right medical facility. Their genuine care and support truly touched my heart ❤️

Stuffy waiting room ruined my medical visit

The front desk employees were quite friendly, and the nurse greeted me warmly. However, the waiting room felt uncomfortably hot and stagnant, with the heating cranked up and no ventilation. This environment seems like an ideal setting for bacterial spread.

Amazing support for our unique family needs

Enrolled a sizable household and received outstanding support tailored to intricate requirements. Deeply appreciative.

Compassionate care during challenging pandemic times

Exceptional medical care, even during the pandemic I've consistently received timely phone consultations or same-day appointments as necessary. The personnel are wonderful, and I truly feel that my entire family receives top-notch attention and support from this practice.

Great doctor with patient understanding

Dr. Awesome at this practice - truly top-notch. While specialist referrals can be slow due to hospital workload, the overall service remains excellent. Every interaction I've had here has been consistently supportive and professional.

Lifesaving pediatric care when we needed it most

Fantastic experience. When I urgently required a medical consultation for my young child, Dr Smith responded quickly by calling me back and scheduling an appointment within just an hour. She was incredibly gentle and patient with my son. Remarkable care, particularly considering the current pressures on the National Health Service. Much appreciation!

Terrible experience at this medical clinic

Unprofessional medical personnel and dismissive healthcare providers

Worst medical practice ever avoid at all costs

Disrespectful and incompetent employees. ABSOLUTELY AVOID SIGNING UP WITH THIS CLINIC! They are absolutely terrible.

Exceptional healthcare with compassionate and caring professionals

Exceptional medical practice - the front desk team consistently displays warmth and helpfulness. Every healthcare professional I've encountered has been both competent and approachable, consistently offering comfort and support. Scheduling appointments is straightforward, and patient care is handled efficiently and promptly. Sincere appreciation for your outstanding service, and continued success!

Life-changing medical experience with compassionate care

Exceptional medical procedure complemented by welcoming front desk staff and top-notch medical professionals who provided outstanding care throughout my experience.

Terrible healthcare with zero patient care

absolute rock bottom healthcare experience... they'll just dismiss you with a wave of generic painkillers and rush you out the door without a second glance....

Amazing healthcare team that truly cares

Since moving to this neighborhood a year ago, I cannot overstate how exceptional this medical practice is. Despite needing their services frequently, I've been consistently impressed by their outstanding care. The staff are proactive, welcoming, and consistently responsive, always ensuring they follow up with patients. After experiencing years with a previous practice that seemed indifferent, I feel incredibly fortunate to now have such a dedicated and professional healthcare team looking after my well-being.

Terrible service and misleading appointment scheduling

How can you schedule a customer for a 7am slot when you're clearly not open for business? Completely unacceptable. I recommend steering clear of this place entirely. I arrived at the designated 7am time, and absolutely no staff were present. It's incredibly frustrating to have clients standing outside with no service available.

Terrible healthcare left me feeling abandoned and hopeless

My encounter with this medical practice has been the most appalling experience I've ever had within the National Health Service. It feels as though they are completely indifferent to my well-being, almost hoping I'll simply disappear or perish out of sight.

Worst experience ever at this terrible place

Absolutely terrible customer experience from start to finish. The employees were rude, unhelpful, and completely unprofessional. I was appalled by their lack of basic courtesy and customer care. This is hands down the worst service I've ever encountered.

Caring nurses made covid vaccination experience smooth

Exceptional care throughout the pandemic - consistently taking initiative. The nursing team, especially for B12, influenza, and pneumonia vaccinations, were punctual and consistently upbeat!! Grateful for their unwavering support during these challenging times

Quick and painless flu shot experience

The vaccination center today was an absolute model of precision and smooth coordination. I was in and out so quickly that I barely had time to sit down - the entire process took under 5 minutes from start to finish!

Dangerous delay leads to devastating health consequences

I've been a patient at this medical practice since 1963, but that ends today! My husband tried to schedule a doctor's appointment and was told he could only see a nurse in two weeks, even after explaining he felt unwell. When I called back emphasizing the urgency, the receptionist claimed Dr. Smith would contact him. She did call and casually dismissed his concerns, saying he could wait two weeks! Tragically, he suffered a stroke just two days later on April 1st. You might expect such negligence would prompt some reflection from the doctor, but no - eight weeks later, he experienced another mini stroke! The practice is clearly using Covid as an excuse to reduce their workload, but patients with high blood pressure absolutely require in-person consultations! These receptionists need to understand their job is to support patients, not act like overzealous border control agents at East Midlands Airport!