Patient Experience Summary

Patients consistently praise the practice for its welcoming reception experience, with staff demonstrating courtesy and responsiveness across appointment booking and communication. The booking process is frequently described as straightforward and efficient, with quick appointment availability and prompt responses through the practice app. Healthcare professionals are noted for their compassionate care, attentiveness during consultations, and willingness to take time with patients without rushing. Administrative processes, including prescription ordering and referral arrangements, are generally handled with efficiency and organisation.

However, some challenges emerge across the feedback. Appointment scheduling difficulties persist for certain patients, particularly those requiring specific practitioners or home visits, which remain unavailable. Communication delays and follow-up issues are reported in isolated cases, with some patients experiencing extended waits for responses or administrative processing. Coordination between departments, notably regarding pharmacy and surgical services, has occasionally caused uncertainty. A small number of reviews highlight concerns about scheduling errors, missed phone calls, and administrative delays in processing forms.

Overall, the practice demonstrates strong performance in reception courtesy, booking accessibility, and care quality, though improvements in appointment availability for specific needs, communication consistency, and interdepartmental coordination would enhance the patient experience further.

Appointment

74.20 %
Great

Reception

82.30 %
Great

Cleanliness

75.00 %
Great

Care

76.85 %
Great

Respect

75.50 %
Great

Seen on time

72.65 %
Great

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MH

M H. Google one year ago

Rating

Excellent!

Loyal patient with mixed feelings about medical center

I've been a patient at this medical center for over two decades. My experience has been predominantly favorable. The majority of the staff are exceptional, with Jane at the front desk standing out as particularly outstanding—she truly goes the extra mile and deserves recognition! The only frustration I encounter is with their blood testing process, which seems unnecessarily complicated nowadays. Unfortunately, the connected pharmacy is a complete disappointment, falling far short of acceptable standards.

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GL

Gail L. Google one year ago

Rating

Bad!

Terrible experience with unprofessional medical staff

Absolutely terrible service. I strongly advise against using this business under any circumstances!

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CD

Chris D. Google one year ago

Rating

Excellent!

Compassionate doctors provide exceptional patient care

My medical professionals demonstrated exceptional compassion and provided top-tier care, which stands in stark contrast to the stories I've heard about other healthcare practices. I feel truly fortunate to be their patient.

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MD

Mark D. Google one year ago

Rating

Excellent!

Frustrating experience with anima health app access

I'm having a tough time navigating this medical app's registration process. While others seem to find it straightforward, I'm encountering significant challenges. My main concern is that after the specified date, I might lose access to healthcare professionals and be unable to schedule appointments.

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JM

Joyce M. Google one year ago

Rating

Excellent!

Excellent service with no room for complaints

Excellent performance with absolutely zero issues. They consistently deliver top-notch service and maintain the highest standards. Highly satisfied with their work. Signed, Mrs Joyce Maxwell.

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SG

Sally G. Google one year ago

Rating

Average!

Frustrating healthcare experience with limited doctor access

Getting an appointment with a general practitioner is challenging, and more often than not, I end up being seen by a paramedic instead.

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CW

Cat W. Google one year ago

Rating

Excellent!

Exceptional medical care with compassionate professional team

Exceptional surgical experience with a top-notch team. The staff is compassionate, professional, and highly organized. Scheduling appointments and follow-up care is always smooth and convenient. Absolutely deserving of a perfect rating.

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AP

Aslam P. Google one year ago

Rating

Excellent!

Amazing support and quick resolution

Incredibly easy to use and totally meets all my expectations

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ZB

Zeenia B. Google one year ago

Rating

Excellent!

Compassionate medical team exceeds all expectations

The medical staff demonstrates exceptional compassion and attentiveness, readily following patient needs and concerns with genuine care.

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SC

Sheila C. Google one year ago

Rating

Excellent!

Fantastic healthcare with quick and caring service

Superb medical care. Appointments are promptly scheduled without unnecessary delays. Online prescription ordering is straightforward and convenient. The entire staff, from front desk to administrative team, are welcoming and supportive. Healthcare professionals are attentive and make patients feel valued and respected.

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JH

Johnathon H. Google one year ago

Rating

Bad!

Confusing medical examination left me utterly bewildered

This medical professional is deeply concerning! I underwent a lung examination on my chest today, and I was puzzled by their approach. I've always believed doctors listen to lungs from the back? Then they had the audacity to claim I don't have a chest infection, attributing it to smoking-related issues... which is absurd because I don't smoke at all. The entire consultation lasted barely two minutes. Truthfully, this has been absolutely the most disappointing and frustrating encounter I've ever experienced with the NHS healthcare system.

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OO

Olasunkanmi O. Google one year ago

Rating

Excellent!

Great service and compassionate medical care

I reached out to schedule a consultation with my physician about my prescription. The medical staff member was courteous and helpful, providing me with a precise timeframe for the doctor's return call. This advance notice enabled me to prepare by keeping my phone nearby. When the doctor contacted me, they attentively listened to my concerns, presented various treatment options, and thoroughly explained each potential approach, allowing me to make an informed decision.

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RH

Rob H. Google one year ago

Rating

Excellent!

Exceptional healthcare service at the oak's practice

Exceptional service from start to finish, beginning with the straightforward online booking process and continuing through a helpful phone consultation with my general practitioner. I was promptly scheduled for an in-practice examination, and they efficiently arranged blood tests and a hospital referral, all completed within seven days. Every staff member at the practice was courteous, warm, and supportive. I'm thoroughly delighted and extend my sincere gratitude to the entire team at Oak's.

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JH

Julie H. Google one year ago

Rating

Excellent!

Compassionate care and attentive medical support

The personnel consistently demonstrate exceptional support and empathy. During my September consultation, the physician was incredibly attentive and genuinely listened to my concerns, taking ample time without making me feel hurried. My subsequent follow-up request was promptly and efficiently processed.

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CM

Carol M. Google one year ago

Rating

Excellent!

Quick and painless flu shot experience

Incredibly smooth and efficient influenza vaccination procedure. Completed quickly and seamlessly. Much appreciated.

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LA

Lorraine A. Google one year ago

Rating

Excellent!

Warm and friendly service exceeded expectations

Incredibly warm and inviting atmosphere, with staff members who are exceptionally personable and hospitable

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DT

Dean T. Google one year ago

Rating

Excellent!

Quick and professional medical care

Scheduled a consultation, got in immediately, exceptional care, they consistently strive to accommodate patients, personnel are consistently courteous and supportive.

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MB

Michael B. Google one year ago

Rating

Great!

Quick care and helpful medical support

Quickly seen by physician, prescribed medication, recovered well, though there's potential for further enhancement. 😁👍

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JH

Julie H. Google one year ago

Rating

Excellent!

Perfect app for tracking personal health goals

Excellent customer support, and the mobile application provides a helpful summary of my requirements

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MR

Michelle R. Google one year ago

Rating

Great!

Perfectly planned and ready to rock

Meticulously structured and perfectly arranged!

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0121 3892222
  • The Oaks Medical Centre 199 Shady Lane,Great Barr Birmingham B44 9ER

Patient Experience Summary

Patients consistently praise the practice for its welcoming reception experience, with staff demonstrating courtesy and responsiveness across appointment booking and communication. The booking process is frequently described as straightforward and efficient, with quick appointment availability and prompt responses through the practice app. Healthcare professionals are noted for their compassionate care, attentiveness during consultations, and willingness to take time with patients without rushing. Administrative processes, including prescription ordering and referral arrangements, are generally handled with efficiency and organisation.

However, some challenges emerge across the feedback. Appointment scheduling difficulties persist for certain patients, particularly those requiring specific practitioners or home visits, which remain unavailable. Communication delays and follow-up issues are reported in isolated cases, with some patients experiencing extended waits for responses or administrative processing. Coordination between departments, notably regarding pharmacy and surgical services, has occasionally caused uncertainty. A small number of reviews highlight concerns about scheduling errors, missed phone calls, and administrative delays in processing forms.

Overall, the practice demonstrates strong performance in reception courtesy, booking accessibility, and care quality, though improvements in appointment availability for specific needs, communication consistency, and interdepartmental coordination would enhance the patient experience further.

Appointment

74.20 %
Great

Reception

82.30 %
Great

Cleanliness

75.00 %
Great

Care

76.85 %
Great

Respect

75.50 %
Great

Seen on time

72.65 %
Great
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