Patient Experience Summary

Patients consistently praise the practice for its welcoming reception experience, with staff demonstrating courtesy and responsiveness across appointment booking and communication. The booking process is frequently described as straightforward and efficient, with quick appointment availability and prompt responses through the practice app. Healthcare professionals are noted for their compassionate care, attentiveness during consultations, and willingness to take time with patients without rushing. Administrative processes, including prescription ordering and referral arrangements, are generally handled with efficiency and organisation.

However, some challenges emerge across the feedback. Appointment scheduling difficulties persist for certain patients, particularly those requiring specific practitioners or home visits, which remain unavailable. Communication delays and follow-up issues are reported in isolated cases, with some patients experiencing extended waits for responses or administrative processing. Coordination between departments, notably regarding pharmacy and surgical services, has occasionally caused uncertainty. A small number of reviews highlight concerns about scheduling errors, missed phone calls, and administrative delays in processing forms.

Overall, the practice demonstrates strong performance in reception courtesy, booking accessibility, and care quality, though improvements in appointment availability for specific needs, communication consistency, and interdepartmental coordination would enhance the patient experience further.

Appointment

74.20 %
Great

Reception

82.30 %
Great

Cleanliness

75.00 %
Great

Care

76.85 %
Great

Respect

75.50 %
Great

Seen on time

72.65 %
Great

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SM

Sharon M. Google 10 months ago

Rating

Great!

Speedy delivery that exceeded my expectations

Punctual and lightning-fast delivery

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PH

Pauline H. Google 10 months ago

Rating

Excellent!

Exceptional service from start to finish

Welcoming staff, they were prompt in their communication and went above and beyond to assist me with exceptional service.

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JB

Julie B. Google 10 months ago

Rating

Excellent!

Painful injury prevents me from responding fully

Currently, I'm dealing with a broken left foot and three toes, which is making me unable to engage in responding to inquiries.

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LH

Lisa H. Google 10 months ago

Rating

Excellent!

Quick care and compassionate medical support

Got an instant response on Anima, received a call back quickly and managed to see a physician by midday. The doctor was compassionate and supportive. Now waiting to hear about the next phase of treatment. The service was absolutely perfect and exceeded my expectations.

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RF

Rae F. Google 10 months ago

Rating

Excellent!

Compassionate care and seamless medical support at oaks

At the Oaks, I feel completely at ease as a patient. The Anima app is user-friendly, and whenever I reach out, the staff efficiently handle my questions or scheduling needs. During consultations, all medical professionals demonstrate genuine compassion and attentiveness. The entire team consistently displays politeness, respect, and a helpful attitude. Grateful to Oaks medical 😊

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CA

Colin A. Google 10 months ago

Rating

Excellent!

Responsive customer service that truly impresses me

The application's customer support is impressively responsive - they consistently provide quick replies, which I find excellent 👍

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DG

Donna G. Google 10 months ago

Rating

Excellent!

Amazing support that exceeded all my expectations

Exceptional attention and top-tier support throughout the entire experience!

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AH

Alan H. Google 10 months ago

Rating

Excellent!

Efficient and prompt medical care saves the day

Met with my primary care physician in person, and the consultation was exceptionally comprehensive. The doctor promptly arranged an X-ray and referred me for an orthopedic triage evaluation. The X-ray was scheduled within a day, and I received a swift response from the triage team on the same day.

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TG

Tina G. Google 10 months ago

Rating

Excellent!

Great service with helpful scheduling staff

Staff members are courteous and consistently make efforts to fulfill my scheduling needs.

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MD

Mary D. Google 10 months ago

Rating

Excellent!

Quick and hassle-free medical care experience

Scheduling an appointment and consulting with a physician was incredibly straightforward. The wait period at the medical facility was remarkably brief.

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MF

Matt F. Google 10 months ago

Rating

Excellent!

Speedy service from a reliable team

Prompt and efficient communication

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SB

Sarah B. Google 10 months ago

Rating

Excellent!

Exceptional medical care that truly exceeds expectations

Absolutely no complaints about this healthcare facility. Whenever I've called to schedule an appointment, I've been treated wonderfully. The reception staff are incredibly supportive and pleasant. The asthma nurse is exceptional, and the general practitioner I consulted was equally impressive. They showed genuine compassion and offered great support during my COVID experience. I cannot find a single criticism of this medical practice and wholeheartedly endorse it 🌻

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MH

Martin H. Google 10 months ago

Rating

Excellent!

Exceptional care that goes above and beyond

A two-year client with an impeccable track record, without a single issue to report.

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JJ

Joanna J. Google 11 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

During my recent consultation, I was truly impressed by Dr. Rafi's compassionate approach. He was incredibly attentive, giving me ample time to express myself without feeling hurried. His empathetic demeanor made me feel heard and understood. Dr. Rafi not only listened carefully but also proposed a thoughtful solution to address my concerns. What stood out was his proactive follow-up, sending a text message about an aspect of our discussion that we hadn't fully delved into. I'm genuinely grateful for his care. Additionally, the receptionists at Oak Medical Centre consistently demonstrate exceptional professionalism and go above and beyond in their service.

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WW

Weezie W. Google one year ago

Rating

Excellent!

Caring doctors who truly understand patient needs

Excellent experience. Scheduling is straightforward, and you're matched with the right professional for your specific requirements. They consistently provide attentive care for both myself and my children across their two locations.

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KM

Kiran M. Google one year ago

Rating

Excellent!

Exceptional doctor with incredible patient care

Kiran Munir truly stands out as an exceptional individual who consistently impresses me with their remarkable qualities and outstanding performance.

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JB

Julie B. Google one year ago

Rating

Bad!

Terrible service and endless waiting for insurance cancellation

Heavens above, dealing with their insurance cancellation holiday form is a nightmare! I submitted mine with a £30 payment on January 24th and I'm still waiting in limbo. I've made countless calls to their customer service, and each time I'm just brushed aside with empty promises. It's incredibly exasperating because I can't recover my holiday expenses until they process my form - which seems like such a simple request.

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ZC

Zakaria C. Google one year ago

Rating

Excellent!

Exceptional service with a warm personal touch

Exceptionally compassionate and considerate.

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BM

Basirat M. Google one year ago

Rating

Excellent!

Amazing healthcare team at the oaks medical center

Searching for an exceptional general practitioner nearby? Look no further than Oaks Medical Center. If relocating didn't complicate things, I'd absolutely keep them as my healthcare provider. This is hands-down the top medical facility and GP practice. Their team is incredibly attentive, welcoming, and professional. The doctors are truly outstanding. I'm particularly impressed with their Kingstanding branch, which sets a remarkable standard of care. Without hesitation, I can say they're simply the best in the area.

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WH

Wendy H. Google one year ago

Rating

Excellent!

Lifelong care at the best medical practice ever

I've been a patient at this medical practice since childhood, having first come here at age 7 and now being 55. My entire family receives care at The Oaks. Throughout the years, Jane has been a constant, friendly presence who has consistently provided outstanding assistance. Ashton is equally wonderful, demonstrating remarkable helpfulness and genuine consideration. I want to express my gratitude to Wendy.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0121 3892222
  • The Oaks Medical Centre 199 Shady Lane,Great Barr Birmingham B44 9ER

Patient Experience Summary

Patients consistently praise the practice for its welcoming reception experience, with staff demonstrating courtesy and responsiveness across appointment booking and communication. The booking process is frequently described as straightforward and efficient, with quick appointment availability and prompt responses through the practice app. Healthcare professionals are noted for their compassionate care, attentiveness during consultations, and willingness to take time with patients without rushing. Administrative processes, including prescription ordering and referral arrangements, are generally handled with efficiency and organisation.

However, some challenges emerge across the feedback. Appointment scheduling difficulties persist for certain patients, particularly those requiring specific practitioners or home visits, which remain unavailable. Communication delays and follow-up issues are reported in isolated cases, with some patients experiencing extended waits for responses or administrative processing. Coordination between departments, notably regarding pharmacy and surgical services, has occasionally caused uncertainty. A small number of reviews highlight concerns about scheduling errors, missed phone calls, and administrative delays in processing forms.

Overall, the practice demonstrates strong performance in reception courtesy, booking accessibility, and care quality, though improvements in appointment availability for specific needs, communication consistency, and interdepartmental coordination would enhance the patient experience further.

Appointment

74.20 %
Great

Reception

82.30 %
Great

Cleanliness

75.00 %
Great

Care

76.85 %
Great

Respect

75.50 %
Great

Seen on time

72.65 %
Great
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