The Old Court House Surgery

Alarming medical results with zero communication

I've been presented with alarmingly unusual blood test outcomes. Five days have elapsed since obtaining these results, and yet no medical professional has reached out to me. One can't help but question the purpose of our tax contributions and national insurance payments.

Impersonal gps making patients feel like numbers

I recognize the practice is hectic, but most of the general practitioners here lack a personal touch. I was informed I only have a 5-minute slot, so I should just get on with it!! You're merely a number here, where no one genuinely cares, and complaining is futile as they always support each other. Most GPs are hesitant to refer patients for additional tests or examinations. They fail to comprehend the significant bureaucratic hurdles involved in securing an initial appointment, so why would someone go through such trouble if nothing were amiss? The patient is aware something is not right. Retraining is essential for both GPs and receptionists. After five years, nothing has changed as of 2025. Appointment availability remains low, with the online calendar showing slots three weeks in advance. This surgery relies excessively on locum doctors.

Exceptional nursing care that truly made my day

Exceptional swift medical attention, carried out with utmost safety and professionalism. Kathleen, the daytime nurse, went above and beyond to ensure my comfort. Truly top-tier service that deserves full marks 😊

Dedicated staff make healthcare journey smooth and caring

I've consistently experienced medical staff - from physicians to nursing personnel and front desk employees - as exceptionally supportive and competent in addressing my requirements. The pandemic has complicated my monthly medication process, eliminating the previous straightforward repeat prescription collection method. Now, computer systems dictate the process, forcing receptionists to intervene when automated systems fail to provide necessary medications. This additional burden creates more work for them. I deeply appreciate the receptionists' dedication and am thankful for their invaluable help in navigating these challenging administrative challenges.

Exceptional care from compassionate medical team

Exceptional medical staff across all roles - from physicians to nursing team to front desk personnel. Truly top-notch professionals who provide outstanding care and service.

Incompetent surgery fails to help urgent medical need

I registered with this surgery a month ago, being new to the area and needing blood pressure tablets. A local pharmacy urgently advised me to use 911.nhs.uk to request an emergency supply and register with the Old Court House Surgery. I completed the online registration and emergency supply request, believing everything was in order. Weeks passed with no communication, and my emergency supply was running low. I sent a follow-up email, which quickly confirmed my repeat prescription was en route to my nominated pharmacy, with instructions to allow 72 hours for processing. When I arrived at the pharmacy, they knew nothing about my prescription. They suggested contacting the surgery, so I went immediately. An older woman with dyed black hair and black-rimmed glasses assisted me. She struggled to hear my details and initially claimed I wasn't registered. After clarifying my registration, she insisted no prescription had been sent. I explained my previous registration, email communication, and urgent need. She offered an appointment for the next day, which I couldn't attend due to work. I had specifically made time today to resolve this issue. She seemed unsympathetic, suggesting I wait until I could take time off. I pointed out that I had followed all procedures and had email confirmation. She appeared dismissive, giving an attitude that suggested I was inconveniencing her. When I asked if I was being sent away empty-handed, she sarcastically apologized. Realizing I would receive no immediate assistance, I left frustrated. Now I must wait for an appointment, despite having done everything requested of me, all because of apparent administrative negligence.

Dangerous delay in medical care puts patient at risk

I'm experiencing severe respiratory distress that has persisted for three days, significantly impacting my daily life. When I initially contacted the practice on Monday, I was informed that the earliest appointment was two weeks away. Concerned about my condition, I reached out to 111 that evening. They assured me they would communicate with the GP practice to arrange a check-up within 24 hours. Dr. Lee contacted me the following morning around 10am and suggested that a two-week review was suitable since I could speak in complete sentences and wasn't experiencing chest pain. Frustrated and feeling dismissed, I've decided to go to the emergency room. The medical service I've encountered is shockingly inadequate, with what appears to be a callous and unprofessional approach to patient care.

Terrible service and dismissive nurse at clinic

If there were a zero-star option, I would absolutely select it. I'm completely baffled by the nurse's unprofessional demeanor and her total lack of thorough physical examination during my appointment. She repeatedly dismissed my discomfort, insisting that my pain was just "normal."

Frustrating medical care that wastes my precious time

After a two-week wait, I finally secured an appointment for a minor medical concern that had been lingering for months. To my dismay, the doctor seemed to rely on Google to investigate my condition and hastily prescribed a medication. However, upon visiting multiple pharmacies, I discovered that the prescribed medicine has been discontinued! This falls short of the fundamental competence we rightfully expect from medical professionals. Now I'm forced to take another half-day off work to restart this entire frustrating process. Who is accountable for this incompetence?

Exceptional care from sarah at medical center

The personnel here consistently demonstrate exceptional customer service. Sarah, who typically works at the front desk, stepped in as a phlebotomist and was incredibly compassionate. She handled my challenging blood draw with remarkable patience and professionalism, making me feel completely at ease.

Unhelpful doctor dismisses my mental health struggles

I visited this medical practice after my previous clinic shut down, and once was more than enough! I sought mental health assistance, having battled ongoing psychological challenges, particularly in the wake of the pandemic. Upon sharing my struggles with the physician, his response was dismissive: 'Well, you have a partner and family to support you, so you have a good life'. Evidently, this doctor demonstrates a complete lack of understanding about mental health complexities. While I'm fortunate to have a strong support network, they are not trained professionals equipped to address my needs. Following this deeply unsatisfactory interaction, I consulted my college's support services, who recognized that I exhibit all the classic symptoms of PTSD stemming from previous traumatic experiences. An official diagnosis would be beneficial, but I will absolutely never again seek mental health guidance from this practice. Consequently, I am currently in the process of transferring my medical records to another surgery that might demonstrate more compassion and professional understanding.

Quick and caring health service made easy

I recently registered with this medical practice and have been able to secure same-day virtual consultations. The front desk staff and the doctor I've consulted multiple times are both cordial and supportive.

Terrible medical care for my toddler's health needs

I'm switching medical providers because it's clear they have no concern for my child's well-being. They simply prescribe whatever medication I suggest I think my kid needs, without conducting any proper examination. Their lack of professional diligence and medical thoroughness made for an absolutely terrible experience.

Nightmare experience at this terrible medical practice

Absolute nightmare of a medical procedure. The staff demonstrates zero compassion and patients are clearly just an afterthought to them.

Terrible experience with unprofessional medical practice

Delighted to share that I've finally distanced myself from this subpar establishment. Describing my experiences would be an exhausting endeavor. The details are too complex to fully articulate. Only two staff members seemed genuinely decent. Consider this a cautionary note: the medical professionals consistently support their team and show zero interest in patients' perspectives.

Exceptional healthcare at the old courthouse surgery

The historic courthouse medical center is a delightful practice, with reception personnel who are warm and approachable. I've been to the surgery multiple times recently for different health concerns, and my interactions with the various general practitioners have consistently been exceptional, particularly with Dr Murray, who has repeatedly assisted me through his meticulous approach, empathy, and compassionate care. I am truly appreciative. Thank you all, you're wonderful!

Compassionate doctor who truly understands patient needs

Dr. Jones demonstrated exceptional compassion during our consultation, providing me with ample opportunity to express myself while genuinely listening. Her attentive approach made me feel truly understood and validated. I'm grateful for her empathetic care.

Worst medical experience ever unprofessional and unhelpful

Absolutely awful healthcare experience. The physician was completely unhelpful and displayed a dismissive attitude that made me feel completely disregarded.

Fantastic service with super friendly staff

Extremely useful and supportive

Clean and comfortable stay for travelers

Exceptionally clean and highly satisfactory