The Old Court House Surgery

Fantastic doctor and staff at local clinic

I recently consulted Dr David Coldrey and experienced top-notch medical care that was perfectly punctual. The administrative team was welcoming and supportive. This encounter truly showcases the high-quality service provided by the NHS. My sincere appreciation!

Excellent service with a warm and caring approach

I had an appointment with Kathleen Barker, and she was incredibly courteous and warm. Her attentive listening and thoughtful guidance were truly appreciated. Not only was I seen promptly, but I was actually seen earlier than my scheduled time. Additionally, the reception team was equally pleasant and supportive in handling my concerns.

Exceptional healthcare with compassionate and attentive staff

This medical practice stands out as the top choice in the region. Having previously experienced an incredibly subpar clinic, I was initially hesitant. However, the doctors are genuinely attentive, appointment scheduling is consistently accessible, and the reception staff are welcoming. I just had an appointment with nurse Kathleen, who was exceptionally compassionate, thorough, and highly skilled in her role.

Great care and compassionate medical team

I'm grateful that I haven't encountered any negative situations with this medical practice. The front desk staff has consistently been accommodating. During my recent consultation with Dr. Wimbush, and through my interactions with various other physicians, I've experienced genuine compassion and valuable guidance. Much appreciation.

Great care despite occasional long wait times

I've been a patient at this medical practice for an extended period. My health situation involves intricate medical challenges. The entire practice has consistently been supportive, with both the general practitioner and nursing staff always ready to assist me. While appointment wait times can occur, there's always a valid explanation. I wholeheartedly endorse this practice.

Terrible service from unprofessional medical practice

Unbelievable.....two things that deeply frustrate me are dishonesty and individuals who lack accountability and refuse to be rational... The Practice manager claimed I was aggressive, confrontational, and wouldn't vacate the premises..... absolute nonsense.... they haven't even attempted to reach out and discuss the incident... They simply struck me from their patient roster... Whatever you do, never file a complaint with the surgery.....instead, go straight to NHS complaints....

Impossible to book an appointment with this clinic

I've spent a week attempting to schedule an appointment via phone, which is apparently the sole booking method per the receptionist. Despite making around fifty calls daily, I've been completely unsuccessful. The whole situation is absolutely absurd!

Worst medical experience ever terrible service

This surgical practice deserves zero stars, not even one. Their staff is absolutely unbearable and incredibly discourteous. You end up wasting countless hours standing in line, only to be told that no appointments are available. This isn't just a one-time occurrence—it happens consistently, which is precisely why I've made the decision to find a different healthcare provider.

Quick service at the medical clinic

Swift service with minimal wait times and courteous personnel. Staff seemed efficient and friendly.

Frustrating customer service and communication delays

I've dispatched an email, and after a full week, I'm yet to receive any form of response. Upon calling, I discovered a discrepancy between their stated hours of operation and what Google indicates - they claim to open at 8am, while Google suggests 7:30am.

Rude receptionist ruins healthcare experience for patient

The receptionist at the front desk was incredibly unhelpful and appeared to be completely disinterested in her work. I phoned early in the morning at 8:15am to seek assistance with correcting my name on a document. Every inquiry I made was met with her dismissive response of "please do it online, we can't help you with this or that." Her demeanor was visibly irritated. Honestly, if someone is so dissatisfied with their job, they should consider finding alternative employment rather than treating patients rudely in a public service setting. I will definitely not recommend this medical practice.

Life-changing support from an incredible therapist

I've been consulting with mental health professional Hayley Bremner, and she has been an absolute lifeline for me. She has consistently treated me with genuine compassion and maintained complete transparency. Her support in addressing my intense depression and PTSD has been transformative, and since this level of care is entirely new to me, the experience has felt quite unfamiliar. However, her exceptional skill and dedication are undeniable. The fact that I'm still here and moving forward is entirely due to her incredible guidance. I am profoundly grateful to Hayley for restoring a sense of hope in my life.

Worst medical experience ever terrible service

Completely worthless medical procedure. Scheduling an appointment is impossible, and one star rating is actually too kind. The personnel are disrespectful and unhelpful.

Frustrating medical appointment with poor customer service

Checked in around 5:20-5:25 PM, and was immediately informed the doctor was delayed by 35 minutes - yes, a full 35 minutes. When I attempted to leave due to the long wait, staff wouldn't remove me from the queue, insisting I'd lose my appointment slot. Their customer service approach shows absolutely no adaptability or consideration. The lack of professional communication is frustrating, and it seems like there's always some kind of issue with this place.

Terrible service with zero communication and help

Recently, I experienced a frustrating situation with this e-clinic during two separate medical needs. First, I was dealing with UTIs and urgently required antibiotics. I submitted a consultation request on their website, but they were unresponsive for days. After waiting until Friday with no reply, I had to call the clinic directly to emphasize my need for a GP prescription before a long holiday period. Only then did they arrange a doctor's call. This week, a similar issue occurred when my child developed a swollen and itchy eye. Again, I left a message but received no response for over two days. When I called the clinic, they simply stated that appointments were full and suggested calling back the next day. This is completely unacceptable! Shouldn't they understand the urgency of medical situations and at least provide a timely response or schedule the earliest possible appointment? Their messaging system seems entirely pointless if patients are left waiting without any communication. What is the purpose of asking patients to leave messages if there's no follow-up or consideration of their medical needs? This lack of responsiveness is deeply concerning and potentially harmful.

Heartless receptionist crushed my hopes and dignity

What's going on with the reception staff? Let me explain my experience where I tried to communicate about my neck issue, but the receptionist cut me off mid-sentence and repeatedly insisted I shouldn't be there and needed to call instead. She kept emphasizing something was posted outside (ironically, while not wearing a mask herself despite signage). I was immediately overwhelmed and started crying, and no staff member intervened or showed any compassion. Furthermore, she abruptly declared there was no availability today and dismissed me without even asking if I had an appointment, speaking in an extremely harsh manner. While I understand the protocol of calling ahead, the complete lack of empathy is absolutely unacceptable, especially in a healthcare setting. She made no attempt to understand my situation or potential distress. If someone were struggling with mental health challenges, this interaction could have triggered severe anxiety, compounding the physical discomfort they were already experiencing. The total absence of human understanding was deeply troubling.

Excellent doctor and staff with caring approach

Yesterday, my daughter and I visited Dr. S. Grise, and we were thoroughly satisfied with our experience. The physician demonstrated exceptional professionalism, treating us with the utmost respect and taking ample time to address our concerns. I'd also like to commend the receptionist, who was incredibly helpful and responded to our inquiries with genuine warmth. I felt compelled to share my positive feedback because I've recently heard multiple accounts of subpar service at other general practice clinics. In this office, everything runs smoothly and effectively. My sincere appreciation goes to the entire staff.

Friendly service with convenient online booking app

While you might not consistently consult with the identical general practitioner, the staff remain consistently supportive. I recommend utilizing the MyGP application for appointment scheduling, particularly if you book at 8am, which proves significantly more efficient than waiting on hold. Should a more comprehensive examination be necessary, the GP will arrange an in-person consultation at the medical practice.

Terrible service and unprofessional medical practice

This general practitioner is absolutely terrible! I was forced to switch doctors because during an A&E visit with her father, he provided his address at registration. Additionally, the staff there are incredibly discourteous and unprofessional. They showed zero empathy towards my work situation at a care home, where I'm responsible for serving breakfast to patients at 8am, and they callously offered me an appointment two weeks in the future! Their entire practice is completely ridiculous.

Terrible service led me to emergency room

I've never encountered such a terrible experience. The receptionist seemed like she was serving a punishment by working there. I was suffering from severe chest pain and arrived before 8 AM, but she ruthlessly turned me away simply because I lacked an appointment. She instructed me to leave and make a phone call, where I found myself 20th in line. Ultimately, my condition deteriorated to the point where I required hospitalization.