The Old Court House Surgery

Trusted surgical provider with decades of reliability

Absolutely no issues with this surgical procedure throughout my quarter-century of experience using their services. Everything has been seamless and trouble-free.

Courthouse medical: efficient, friendly, and actually helpful

I'm not a registered patient here - I came to get a heart monitor and can only compare my experience to my current GP surgery in Cheam. 1) My surgery keeps you on hold for 20 minutes with a prerecorded COVID message, followed by another 20-minute wait before someone answers. This occurs even outside peak hours, right after lunch. When I called the courthouse, I was speaking to a real person within minutes - truly impressive. 2) My practice misplaced not one, but two referrals for a heart monitor. I had to personally contact hospitals to track down what was happening because the GP secretaries are completely ineffective. They promised to call me back at a specific time on a specific day, but never did. When I contacted the courthouse, they hadn't received my referral either, but because of my lengthy wait, they committed to calling me first thing on a designated day - and they followed through. 3) My surgery often has a queue stretching out the door with only one reception window open, while staff in the background chat casually. Patients risk missing appointments by standing in line for 20 minutes just to check in. At the courthouse, I waited merely 3 minutes with one person ahead of me, and a receptionist promptly checked me in. The receptionists were friendly - something surprisingly uncommon in GP centers. The waiting room was spotless, with the main area nearly empty and the ECG waiting room completely vacant. Hand sanitizer was prominently displayed at the entrance, eliminating any searching. The lady who fitted me for the ECG was pleasant and provided clear explanations. While I can't comment on the doctors since I'm not a patient here, my overall experience was overwhelmingly positive, especially compared to the terrible service at my own GP center.

Worst medical experience during pandemic nightmare

The experience has been extremely disappointing, and the situation has only deteriorated since the pandemic began. The staff seems completely uninterested in addressing patient concerns. They now conveniently use COVID-19 protocols as an excuse to avoid accountability. Scheduling an appointment is an incredibly lengthy and frustrating process. The surgical care is absolutely unacceptable!

Terrible healthcare experience that left me frustrated

Absolute nightmare of a medical experience. This practice is completely useless - they never address any health concerns, the staff are incredibly discourteous, and they clearly just want to rush patients out the door. Absolutely terrible service. AVOID REGISTERING HERE AT ALL COSTS

Nightmare medical experience at worst possible clinic

Utterly abysmal medical practice! The staff, from doctors to receptionists, are shockingly discourteous and unprofessional! Look for alternative healthcare providers if you desire proper care, as this substandard facility is a disgrace to our remarkable National Health Service. This establishment truly warrants a thorough investigation! It's frustrating that I'm obliged to award even a single star, which is far more credit than they deserve! I implore you to register with any other practice - just not this one!

Terrible healthcare with dangerous patient experience

I've encountered multiple problems with this medical facility, and it truly warrants a thorough investigation! Under no circumstances should anyone consider becoming a patient here.

Shocking medical negligence puts patient lives at risk

Absolutely appalling and hazardous medical service. I required a renewal of a critical prescription where missing my medication could potentially be fatal, yet the front desk staff claimed total inability to assist me. I strongly advise AGAINST choosing this healthcare provider.

Worst medical experience ever terrible service

The surgical practice is utterly deplorable. If I could rate them lower than zero, I would. Every single staff member, from physicians to front desk personnel, displays an appalling lack of professionalism and basic courtesy. Their incompetence is staggering, and they've shown zero commitment to patient care. They've completely failed to support my medical needs, leaving me without critical medication for four consecutive months. Their communication is non-existent - they even cancelled my blood test without any prior warning or explanation. My strongest recommendation is to steer clear of this medical facility. Under no circumstances should anyone consider using their services. COMPLETELY UNACCEPTABLE.

Mixed experience with medical staff and tests

I've encountered some less-than-pleasant interactions with certain receptionists, but thankfully, there are also genuinely helpful staff members. The nurse who performed my blood test was particularly compassionate, recognizing my needle anxiety and making the procedure so smooth that I barely noticed it happening. She was absolutely excellent. As for their operational system, I experienced a frustrating mix-up where I received a third reminder for a cervical cancer screening, causing me to cancel my plans and visit the clinic, only to be told by a nurse that I wasn't even due for the test. It seems there's a clear communication breakdown among staff members. Additionally, I underwent blood tests elsewhere that indicated an underactive thyroid and potential kidney issues. When I consulted my GP, they conducted tests and declared everything normal. I'm genuinely perplexed by these conflicting results, especially since a private health check (which I paid for) definitively revealed some underlying health concerns.

Terrible gp service leaves patient frustrated and unheard

I'm having an absolutely terrible experience with this general practice. Their phone lines are impossible - no one picks up when trying to book an appointment, and if someone does answer, they're incredibly rude. When I explained that I'd been waiting on hold for 40 minutes and they're extremely busy, their response was dismissive. Attempting to schedule an appointment is futile since every single doctor is fully booked, and they seem completely unhelpful. To make matters worse, their website claims you can book online, but when you try, they just redirect you elsewhere. I could go on about the numerous frustrations, but it would be exhausting to detail everything. I sincerely hope they improve their customer service and appointment booking system. This is my earnest request.

Terrible customer service at this medical office

The process of trying to reach a receptionist is incredibly frustrating. Getting through to their line is nearly impossible, and even when I finally connect, I discover there are no available appointment slots.

Disappointing customer service experience

Extremely disappointing customer service experience

Terrible service and unhelpful medical staff

I endured an excessively long wait of over 15 minutes just to have my call answered. The receptionist demonstrated a rigid and unhelpful approach when scheduling phone appointments. Their scheduling system reveals a backlog of appointments stretching across several weeks. As a diabetic patient, I was promised an eye examination by the nurse, which remains unscheduled. Moreover, I've been prescribed additional cholesterol medication without a proper consultation, despite not having cholesterol issues. My intention was to consult a diabetes specialist to review my blood results and current medication, but Dr. A responded with an arrogant dismissal, claiming that since they are a specialized diabetes clinic, a review was unnecessary.

Smooth vaccine rollout with caring medical team

I want to express my gratitude to the entire medical team for their exceptional coordination of the vaccination rollout. The entire experience was incredibly smooth, and I was truly impressed by the high-quality care and professionalism I received.

Terrible customer service and complete waste of time

The HelpDesk team is absolutely terrible - their staff are completely incompetent and never follow through on scheduled phone consultations. I wasted nearly two hours waiting around, and it's clear they're using the pandemic as a convenient excuse to shirk their responsibilities and do the absolute minimum work possible.

Exceptional healthcare with compassion and care

We've been patients at this medical practice for ten years, and our family has been consistently engaged with their services. Throughout this period, our experiences have been entirely positive. Securing timely appointments has always been straightforward, and the healthcare professionals demonstrate remarkable compassion. The clinical standard of care has been consistently outstanding. The staff are proactive in addressing medical concerns, conducting investigations when needed and offering reassurance appropriately. During the pandemic, they swiftly implemented telephone consultations, which proved to be an effective solution while maintaining in-person access when necessary. Like any healthcare setting, occasional minor errors occur, but in our experience, these have been handled with immediate, polite, and efficient resolution whenever brought to their attention.

Compassionate doctors make surgery experience worthwhile

The surgical procedure was excellent. I'm receiving top-notch care and attention. The medical staff are incredibly empathetic and caring. The front desk personnel are somewhat inconsistent; most are accommodating, but one staff member can be a bit abrupt. Nevertheless, the primary focus is on seeing the physician, and as I mentioned, the doctors are truly outstanding.

Friendly staff made my stay comfortable

The staff at the front desk were incredibly supportive and displayed excellent manners throughout my interaction with them.

Terrible customer service at medical clinic

Condescending and disrespectful personnel! They dragged out my test results for over three weeks (with the receptionist claiming the doctor said it wasn't urgent since I was traveling), and then suddenly informed me I have an infection requiring antibiotics?? This is completely absurd!

Compassionate care from a stellar medical team

The personnel across all levels - from administrative staff to nurses and doctors - demonstrate remarkable professionalism and attentiveness. It's evident that patient care is their top priority. My recent telehealth consultations have been characterized by genuine empathy and a sense that my concerns are truly heard and validated. I appreciate their commitment.