The Old Dairy Health Centre

Efficient phone consultations and helpful staff

Positive experience with helpful team members who are capable of assisting with various needs when given adequate time. The premises and amenities are excellent. While in-person appointments may involve extended waiting periods, remote consultations are available within a few days and medications can be obtained through electronic means. Overall, this practice comes highly recommended. ✔️

Reception staff dismissive about missing test results

The service here has been disappointing. There have been ongoing issues with communication regarding test results, with the practice suggesting that another healthcare provider hasn't sent information when I have evidence that they have. The approach feels pushy and dismissive of patient concerns. It appears the practice is not delivering the level of care and attention that patients deserve for the funding they receive. The customer service experience has been poor, and I would recommend looking elsewhere for your healthcare needs. I believe the practice's standards fall short of what should be expected from an NHS provider.

Impossible to book an appointment here

It is extremely difficult to obtain an appointment at this practice. This reflects broader challenges currently facing the NHS.

Poor communication let us down badly

The practice appeared to lack effective organisation, with notable gaps in both internal and external communication. A visit to this facility provides insight into how inefficiencies can develop within healthcare services, affecting both resources and patient time.

Reception staff attitude makes appointments difficult

The practice was previously located elsewhere under a different name before relocating to its current address. One particular clinician stands out as notably competent, professional, and empathetic. However, the experience with other clinicians has been inconsistent, with a tendency toward offering personal viewpoints rather than objective clinical guidance. The reception team's manner has come across as unnecessarily abrupt and unwelcoming. EXAMPLE 1: During an appointment regarding mental health concerns, I was told that my ability to attend the appointment suggested there were no significant issues, and that anger management might be more appropriate. This feedback felt dismissive given a documented history of ongoing mental health difficulties spanning over a decade. I was concerned about how such an interaction could affect someone in a more vulnerable state. EXAMPLE 2: Before planning to have children, I expressed concerns about fertility. I was advised that no investigations or support could be offered. A subsequent appointment with the aforementioned clinician resulted in a more supportive approach, with appropriate investigations arranged to check for any underlying issues. EXAMPLE 3: When experiencing a respiratory infection during pregnancy, I was prescribed an antibiotic at a dosage and duration that seemed unusually high. Upon attending hospital, staff expressed concern about the prescription and indicated that following such guidance could have posed risks to the pregnancy.

Friendly staff who communicate clearly

I have consistently received good service and all staff members have communicated clearly. It is challenging enough for GP practices to recruit personnel without facing unjustified criticism.

Always takes time to listen

What can I say? Very good and very helpful, always there for me and my family whenever we need assistance with anything. Best GP surgery I've been to. I'm very happy with everyone there as they always make time to see you.💯

Staff gave conflicting advice during registration screening

I have found this practice to be disappointing. After three months, I am already considering alternatives. There appears to be a lack of coordination between different staff members at this practice. For example, one clinician indicated my health readings were within normal range, whilst another suggested they were elevated. This created confusion about whose assessment to rely upon. I sought medical advice for a specific reason. The situation was complicated by a mandatory screening during my initial registration. This has left me feeling more anxious than I was previously. I had hoped the registration process would be straightforward and reassuring. I should also mention that my experience during the initial registration was frustrating. I encountered difficulties with administrative procedures and had concerns about how my documentation was handled. The overall impression I have is that the practice feels disorganised. My sense is that the focus may be more on procedural compliance than on patient care and reassurance.