The Old School Medical Practice
Average! (10 reviews)
Average! (10 reviews)
Feedback reflects a mixed experience across the practice. Positive aspects include competent clinical staff who conduct thorough assessments without appearing rushed, minimal waiting times upon arrival, and the convenience of the digital booking platform. Patients have appreciated attentive listening, accurate diagnosis, and demonstrated care and compassion during consultations.
However, significant concerns emerge around reception team interactions, which patients describe as unhelpful and difficult. Appointment access is hindered by these reception challenges, and several patients report frustrating experiences including rushed consultations, missed scheduled callbacks, and communication discrepancies between patient records and practice accounts. One patient felt their concerns were not fully accepted, while another raised concerns about the practice's approach to vulnerable patients, citing poor organisation, lack of responsiveness, and a focus on procedural control rather than demonstrating genuine understanding of patient needs.
These patterns suggest inconsistency in service delivery, with clinical care generally well regarded but administrative and reception functions requiring improvement to ensure a more cohesive patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback reflects a mixed experience across the practice. Positive aspects include competent clinical staff who conduct thorough assessments without appearing rushed, minimal waiting times upon arrival, and the convenience of the digital booking platform. Patients have appreciated attentive listening, accurate diagnosis, and demonstrated care and compassion during consultations.
However, significant concerns emerge around reception team interactions, which patients describe as unhelpful and difficult. Appointment access is hindered by these reception challenges, and several patients report frustrating experiences including rushed consultations, missed scheduled callbacks, and communication discrepancies between patient records and practice accounts. One patient felt their concerns were not fully accepted, while another raised concerns about the practice's approach to vulnerable patients, citing poor organisation, lack of responsiveness, and a focus on procedural control rather than demonstrating genuine understanding of patient needs.
These patterns suggest inconsistency in service delivery, with clinical care generally well regarded but administrative and reception functions requiring improvement to ensure a more cohesive patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mona F.
8 months ago
Excellent!
Felt truly listened to and understood
I appreciate the care and compassion shown during my visit, along with the attentive listening and accurate diagnosis provided.
Phil T.
one year ago
Bad!
Practice failed to honour scheduled callbacks
The service demonstrated an insensitive and concerning approach when dealing with vulnerable and older patients. There were instances of missed scheduled callbacks, followed by phone contact that appeared to cause confusion for patients with cognitive difficulties. The overall experience was unsatisfactory, with poor organisation and lack of attentiveness evident throughout. Recent feedback from other patients appears to reflect similar concerns about how the practice is managed and coordinated. The standard of care fell significantly short of expectations.
Sara H.
one year ago
Bad!
Reception didn't believe my call history
I waited for a telephone consultation that did not materialise. Upon contacting the practice, I was informed that multiple call attempts had been made, though this did not align with my own records. I felt my account was not fully accepted. I have concerns about the practice's approach when a receptionist suggested repeating this process before potentially accessing future treatment. The experience felt more focused on procedural control than on demonstrating genuine care and understanding of the patient's needs.
Rob S.
one year ago
Bad!
Receptionists made booking unnecessarily difficult
The clinical staff are competent. However, the reception team can be unhelpful and difficult to interact with, and unfortunately accessing appointments requires dealing with this aspect of the service first.
Heather C.
3 years ago
Bad!
Felt rushed and not properly listened to
A frustrating experience where I felt hurried during my consultation and didn't have the opportunity to fully express my concerns.
Rebecca M.
3 years ago
Excellent!
Friendly reception made the visit worthwhile
I recently visited the practice and received excellent care, as I have come to expect. The team provided outstanding service, and it's clear why the practice has earned such recognition. Thank you to everyone for the continued support!
Richard W.
7 years ago
Excellent!
Efficient appointments without feeling rushed
The practice runs smoothly with minimal waiting times upon arrival, typically just a few minutes, while still allowing adequate time for each consultation. The clinical staff conduct thorough assessments without appearing rushed.
Cal O.
7 years ago
Excellent!
Online booking made appointments straightforward
Excellent experience at my neighbourhood clinic. The digital platform they offer is really helpful and convenient!
Linda H.
8 years ago
Great!
Friendly village practice with easy booking
A wonderful medical facility located in the local community.
Chris N.
8 years ago
Excellent!
Grateful for local healthcare support
Residents in this area are fortunate to have access to these services and appreciation for them is warranted. Experiencing healthcare provision in other regions with fewer resources would highlight just how advantaged this community is.