The Old School Surgery

Long wait despite arriving on time for appointment

My spouse had a scheduled appointment in the early afternoon. They took time away from their employment in a care-related role. Despite arriving on time, they remained in the waiting area while several patients who arrived subsequently were seen and had already left. After waiting considerably past the appointment time, they still had not been called in. This was extremely frustrating. Further time passed and they continued to wait without being seen.

Smooth appointment and quick turnaround time

I attended my appointment and arrived a few minutes early. I was seen promptly by a healthcare professional, and all my concerns were addressed efficiently within a short timeframe.

Receptionist's kindness helped ease my anxiety

Upon arrival while feeling somewhat nervous, I was quickly reassured by the welcoming demeanor of the reception staff. The practice nurse demonstrated both kindness and professionalism, efficiently conducting my tests and taking time to clarify what was being done. I was very pleased with the experience and appreciate the care provided.

Felt listened to and well informed

The nursing staff member demonstrated excellent communication skills, showing genuine attentiveness and a willingness to accommodate my needs during the appointment.

Nurse was understanding and really helpful

I attended an appointment with a nurse who demonstrated considerable understanding and helpfulness throughout the visit.

Felt listened to during daughter's appointment

The healthcare professional I saw was wonderful, ensuring my daughter felt at ease and taking time to explain everything that was occurring. 5*

Friendly and gentle during blood test appointment

Had a brilliant experience with the phlebotomist today. They were friendly, efficient and really gentle. It was the best blood test experience I've had. Very much appreciated!

Staff were efficient and genuinely friendly

Visited the practice for an appointment with a nurse, who was efficient and friendly. All of the staff members I've encountered during my visits have consistently demonstrated the same level of warmth and professionalism.

Quick appointment and felt well looked after

Efficient service - lovely healthcare professional. I'm very satisfied.

Friendly appointments with occasional prescription delays

I have regular monthly appointments with a member of the nursing staff, and they are consistently lovely, friendly and efficient. They always greet me with a smile, which would warrant the highest rating. The practice as a whole can be inconsistent, though on balance I have found my experience to be pleasant compared to other surgeries I have previously attended. My only concern is that repeat prescription requests sometimes take longer to process than expected and require a follow-up call to chase, though I recognise the team are under considerable pressure. For this reason, I am giving it 4 out of 5 stars.

Friendly reception made the visit straightforward

Excellent experience, very satisfied with the care provided.

Friendly surgery with informative nurse appointments

Friendly, helpful practice… appointments with the nursing staff are always informative… they are always kind, compassionate and professional 😄

Friendly reception staff put me at ease

The team here is approachable and welcoming. I consistently feel comfortable and reassured during my visits.

Felt genuinely listened to and supported

I had an absolutely wonderful visit at the practice. The healthcare professional I saw demonstrated genuine care for my overall health and wellbeing, offered plenty of useful guidance, and made me feel genuinely welcome throughout the appointment.

Appointments available when you need them

I have been able to obtain appointments at times when required and receive guidance as needed. The practice has demonstrated considerable support throughout my extended period as a patient spanning more than two decades. When appropriate, referrals have been arranged and reassurance has been provided.

Felt at ease during my appointment

The nursing staff member I saw was excellent and really helped me feel comfortable during my visit. They were genuinely kind and approachable throughout.

Reception staff went the extra mile for me

I had a very positive experience at the surgery. The clinician I saw was very thorough, took the time to listen to my concerns, and made me feel reassured during the appointment. I'd also like to give special praise to the reception team member. They were incredibly helpful, answered all my queries, and really went above and beyond to assist me. Their kindness made the whole experience much easier. Thank you to the team for such great care.

Receptionist phone manner needs improvement

The reception staff demonstrated a dismissive and unwelcoming approach when answering calls, appearing reluctant to provide assistance and lacking in compassion when dealing with patients who were experiencing health difficulties.

Reception staff didn't look up from screen

The standard of care at this practice has deteriorated significantly. The level of organisation appears to have diminished considerably. Upon arrival at the facility following an extended wait on the telephone, I found the reception experience unsatisfactory. The staff member I initially encountered seemed inattentive during our interaction, appearing focused on their computer rather than engaging with me directly. I was subsequently redirected to another member of staff to address my needs. As a long-standing patient of many years, I have noticed a marked decline in the quality of service across the practice over the past several years. The overall approach now feels disengaged and lacking in professionalism. I am considering transferring my care to an alternative practice.

Quick phone booking and efficient X-ray arrangement

Can't fault this traditional practice in the area. I phoned to arrange a remote consultation a couple of days prior. I spoke with a clinician yesterday afternoon who offered to arrange an imaging scan for me. They called back that evening to confirm timing, and I was able to have the procedure completed at a nearby facility the following morning. Excellent service.