The Old School Surgery

Long wait meant I was late elsewhere

I had to wait quite a while for my appointment, and several patients were seen before me. This meant I ended up running late for another commitment, which was frustrating. I'm hoping that my next visit will be more timely.

Long waits despite booking appointments

On two separate occasions, I have experienced waits exceeding 45 minutes past the scheduled appointment time.

Felt genuinely listened to and well explained

As a long-standing patient, I have consistently received excellent care from all the medical professionals at this practice. In particular, I have found the clinical approach to be first-class, with a thoroughly professional manner that provides reassurance that my best interests are the priority. The consultations have included clear explanations of details, with all my questions answered comprehensively. There is also a commendable willingness to take prompt action when deemed necessary. In summary, this is a first-class practice.

Confusing instructions about rebooking my appointment

Attempted to reschedule a cancelled appointment after receiving instructions to get in touch with the practice, only to subsequently be directed to use an online booking system instead.

Receptionist couldn't help with booking appointments

This new rapid health service is quite disappointing. I'm unable to access the online system. The reception staff seem unable to facilitate appointment bookings in the way they previously did. It's unclear what value they're providing in their current role.

Straightforward appointments, no hassle

I have consistently had a positive experience.

Happy with the surgery since moving here

I have been satisfied with the practice since relocating to the area.

Got appointments when I needed them most

The practice has been wonderful for me as a first-time parent. I registered as a patient last year when I discovered I was expecting, and they have provided excellent care for both me and my child's needs. I've always been able to secure an appointment promptly when required for urgent matters, and they've given me plenty of helpful guidance as a new parent. The clinical staff have also been brilliant with my child, managing my anxieties very well during the infant vaccination appointments.

Helpful staff made booking appointments easy

I have consistently received the support I required from this practice, whether for myself or my family members. Appointments have been made available when necessary, and the team has demonstrated helpfulness and approachability throughout. The practice keeps patients informed about vaccination clinics, which are straightforward to arrange for both adults and children. Thank you 😊

Quick and friendly vaccination appointment for children

The staff administering the flu vaccinations were absolutely wonderful with both of my children. They were very efficient, provided the necessary documentation, gave out stickers and a treat! A great experience all around!

Friendly staff made the vaccine appointment easy

This visit was different from usual – I came in to reschedule my son's vaccination due to a hospital appointment, and they administered it immediately with very friendly and professional service. That said, on many other occasions I've encountered a receptionist who came across as dismissive and unhelpful, making me feel like a burden (even though I'd explored other options beforehand). However, this appears to be an isolated issue with one individual, and overall the practice has been quite satisfactory since we relocated to the area.

Staff put my grandson at ease during visit

Attended an appointment with my grandchild for a routine vaccination. The team were friendly and welcoming, and my grandchild felt at ease throughout the visit.

Staff followed up after my appointment

This practice is by far the best I have ever attended. All team members are fantastic and consistently willing to assist. The clinical staff have been absolutely brilliant with my child during routine procedures and the clinicians have been excellent with any health concerns I've experienced during my time as a patient here - one even contacted me the following day to check on my progress after I had visited the day before with an abdominal issue! We are very fortunate to have such a great practice available to us.

Quick help getting prescriptions sorted

Recently joined the practice after relocating, and my previous surgery had discontinued my regular medications, leaving me without my prescriptions. Upon completing the online registration process with the new practice, I reached out to explain the situation. A member of the management team promptly addressed the matter and arranged for my prescription to be forwarded to the pharmacy within a very short timeframe. The response was exceptionally swift and efficient. Much appreciated.

Impossible to reach by phone or book

I have relocated frequently throughout my life and have been registered with numerous medical practices over the years. However, my current surgery stands out as particularly problematic. The telephone lines are consistently difficult to reach, and attempting to schedule an appointment presents significant challenges. The team members appear disengaged, and the overall approach to patient care falls well short of what I would consider acceptable service standards.

Receptionist turned away young child without compassion

The practice does not offer appointments for young children despite having a referral from NHS 111. The reception staff showed a lack of understanding, and we were directed to seek emergency care elsewhere. This has been an ongoing issue for us on multiple occasions.

Receptionist didn't listen to my actual problem

Obtaining an appointment with a doctor has become extremely challenging. The process often involves being directed to a nurse consultation, which frequently proves ineffective because the initial assessment by reception staff appears insufficient, resulting in your concern being categorised too broadly. This means you then need to wait for a nurse to contact you, only to be referred onwards to a doctor as the issue falls outside their scope. The entire experience feels unnecessarily prolonged and inefficient.

Reception staff changed appointment without proper communication

I would recommend considering alternative healthcare providers if possible. While the clinical staff are competent, the reception team's approach to patient interactions is concerning. I had booked an appointment with a particular clinician, which was confirmed on my appointments page. On the day of my visit, a different clinician who does not regularly work at the practice contacted me instead. When I contacted reception to clarify the situation, they disputed my recollection of the appointment details and suggested I had booked with any available GP rather than a specific practitioner. They also indicated that my request to see the clinician I had originally booked with constituted an inefficient use of appointment slots. This would normally be manageable, but the practice is removing me from their patient list due to my change of address, so I will not have the opportunity to resolve this matter. The timing of the appointment change in relation to my removal from the register raises questions about the handling of my case.

Getting deleted from the system was frustrating

Following more than five years as a patient at this practice, I discovered I had been removed from their system. This prevented me from accessing my regular medications that I have relied upon for many years. The practice had no record of my details in their records. After making several phone calls and visiting the practice in person to raise the issue, I was reinstated on their system. However, approximately a month later, when I attempted to reorder two of my regular medications, I found they were no longer on my repeat prescription list. I have since made multiple attempts by telephone to have these medications restored to my repeat list.

Felt genuinely listened to and cared for

I have been a patient at this practice for seven years and have consistently found the clinical staff to be both empathetic and well-informed. The standard of care that my spouse and I have experienced has been of a high quality. Having previously encountered less attentive practitioners elsewhere, we feel fortunate to have access to this surgery in our local area.