The Orchard Surgery

Smooth and speedy flu shot experience

Promptly reached the location and was processed swiftly. The nurse called me earlier than expected and administered my flu shot in no time. Everything was handled with speed and precision. Both the reception staff and the nurse were incredibly friendly, creating a welcoming and comfortable atmosphere. Appreciation for the smooth experience.

Great service from friendly medical professional

Jasmine provided excellent customer service during my visit, offering clear guidance and support throughout my appointment.

Compassionate support made all the difference

I appreciate your compassionate support and comforting guidance.

Exceptional service that truly made my day

Encountered an exceptional interaction today that truly impressed me. While I can't elaborate fully, the front desk staff member demonstrated remarkable dedication in resolving a problem for me. Highly appreciative of their outstanding service! 👍🏻😊

Terrible service and frustrating customer experience

Waited an excruciatingly long 25 minutes just to get through on the phone, only to be met with an incredibly unhelpful male receptionist. When I finally got a response, I was instructed to call back in a week or so because the nurses are on leave and September's schedule isn't even prepared. This medical practice has seriously deteriorated in quality and professionalism.

Compassionate nurse made health screening a breeze

This morning I attended a standard health check-up at the Orchard Surgery. While such appointments can typically cause me anxiety, Nurse Jas's exceptional approach - combining professional expertise with a warm and calm demeanor - made the entire process smooth and comfortable. She conducted all required examinations efficiently and helped me feel at ease throughout. Much appreciation!

Dismissive receptionist but helpful gp saved the day

A short while back, I reached out regarding a continuous headache during my pregnancy. The front desk staff member who took my call inquired about the purpose of my contact, and upon learning it was about a headache, responded with, 'you require an appointment merely for a headache'. Receptionists should exercise more sensitivity in their communication and avoid appearing indifferent, as headaches can potentially indicate a critical health issue while pregnant. Despite this initial interaction, I was subsequently contacted the same day by a physician from Langley health centre who swiftly scheduled an in-person consultation and conducted a comprehensive and attentive medical evaluation.

Unprofessional doctor dismissed my serious health concerns

The doctor showed zero compassion and bluntly labeled me as overweight during my visit, which was particularly hurtful given that I was seeking answers about my persistently swollen stomach. I was deeply frustrated that he dismissed my genuine medical concerns, suggesting my pain stemmed from my weight rather than acknowledging my hernia or recently diagnosed IBS. His insensitive comments about needing to exercise and diet were especially inappropriate, considering I struggle to even stand due to chronic arthritis. Dr. Amer, whom I saw on August 5th, 2025, was completely unprofessional, and I would absolutely refuse to see him again under any circumstances.

Exceptional medical care with compassionate healthcare team

The medical professionals, including both support staff and doctors, demonstrate exceptional dedication and provide comprehensive, attentive care to their patients.

Great product after some needed improvements

Much better now, performs well

Exceptional care from a compassionate healthcare professional

Suresh from the Orchard staff has consistently provided me with exceptional service and invaluable advice whenever I've sought help with my concerns and queries. Such outstanding employees undoubtedly elevate the reputation of Orchard surgery on a global scale. I sincerely hope he receives the opportunity for career advancement that he truly deserves.

Terrible elder care that should be investigated

Your treatment of senior citizens is completely unacceptable, and the level of service provided is appalling and severely inadequate.

Exceptional customer service beyond my expectations

The receptionist demonstrated exceptional customer service, showing genuine care and professionalism. His approach was incredibly supportive and compassionate, making me feel truly valued and assisted.

Compassionate care from nurse jaz for decades

Nurse Jaz delivers outstanding support and compassionate care that truly sets this practice apart. Having been a loyal patient for nearly two decades, I wholeheartedly endorse this Surgery to everyone and remain completely content with their services. My sincere appreciation goes out to their team.

Exceptional customer service from a knowledgeable professional

Jaswinder consistently provides helpful information and offers excellent support, which I truly value.

Helpful staff makes travel experience smooth and enjoyable

Staff at the front desk are extremely helpful, offering comprehensive details and assistance exactly when needed.

Exceptional healthcare with compassionate and attentive staff

I've been a patient at this general practice for quite some time, and I must emphasize how exceptional they truly are! Scheduling appointments has been seamless, and I'm consistently seen quickly and efficiently. The reception staff are incredibly compassionate and supportive. I'm absolutely delighted that my entire family has developed such a wonderful rapport with the doctors, who are genuinely kind, empathetic, and dedicated to providing top-tier medical care. They consistently make patients feel comfortable and valued, going well beyond standard expectations. Compared to previous medical practices I've been registered with, this is undoubtedly a 5-star service. I cannot recommend them highly enough and want to extend my heartfelt gratitude to everyone at the Orchard Surgery for their outstanding commitment to patient care! 😁

Simple and solid product that works well

Satisfactory

Friendly service that exceeded my expectations

Extremely supportive and compassionate

Exceptional care that exceeded my highest expectations

After transitioning from my long-standing medical practice of more than three and a half decades, I harbored concerns about how changing healthcare providers might affect my intricate medical conditions. Fortunately, those fears were unfounded, as the staff at this clinic are incredibly responsive (addressing concerns within a day) and demonstrate genuine eagerness to provide comprehensive support. They consistently deliver accurate diagnoses, treatment outlooks, and necessary referrals to facilitate my ongoing healthcare journey. A perfect score of 10/10.