The Orchard Surgery

Greedy healthcare that prioritizes profits over patients

They're solely focused on extracting maximum financial gain from the system, with no regard for patient well-being.

Nurses made my medical visit surprisingly pleasant

The staff here are incredibly welcoming and kind. Their team is simply outstanding. They're warm, comforting, responsive, and the nursing staff are truly exceptional. Even for someone like me who's anxious about injections, the experience is almost painless. They have an amazing talent for putting patients at ease, which I find remarkable. Moreover, they're thorough in reviewing your medical background. Overall, this is an amazing, compassionate medical practice. I cannot speak highly enough about their service.

Frustrating wait for diabetes patient at orchard surgery

Hey, I scheduled a consultation with the nurse today at 12:30. As a diabetic patient, Orchard Surgery had previously contacted me multiple times to arrange this appointment. They confirmed the 12:30 time slot. I arrived early at 12:21 and checked in. Due to my diabetes, I'm unable to remain seated for extended periods. However, by 12:55, no healthcare professional had seen me. My medical condition made it impossible for me to wait any longer, especially given that the surgery didn't seem to have a significant backlog.

Convenient healthcare at my fingertips

The general practitioner's mobile application serves its purpose adequately.

Reliable product meets my high expectations

Consistently top-notch, just as expected

Frustrating surgery with impossible appointment system

Every morning, the medical practice fails to answer calls at 8am, with their phone line consistently engaged. They only become available at 8:30, but when you attempt to book then, they rudely inform you that you should have called earlier, and all appointment slots are already taken. It's an incredibly frustrating process. I've tried explaining the ongoing phone line problems to them, yet they remain completely unhelpful and unresponsive.

Compassionate nurse transforms patient's healthcare experience

Remarkable Support from Mrs. Bola at Orchid Surgery I want to share my heartfelt appreciation for Mrs. Bola, the diabetic nurse at Orchid Surgery, for her incredible care and unwavering support. She has been far more helpful than any general practitioner I've encountered over the past two years. Mrs. Bola demonstrates a profound understanding of my health requirements, meticulously performing a comprehensive health assessment and delivering a standard of care that truly exceeds expectations. Her interpersonal skills are extraordinary, ensuring I feel completely listened to, appreciated, and empowered in a way I've never experienced before. For the first time in years, I feel reassured that I have a healthcare professional who is genuinely committed to my well-being and actively invested in helping me manage my medical condition effectively. I am confident she extends this exceptional level of care to all her patients. Orchid Surgery is incredibly fortunate to have such a compassionate and dedicated professional in their team. Thank you, Mrs. Bola, for creating such a meaningful impact!

Terrible service and communication from local gp practice

Unsatisfactory handling of phone consultations by this general practice... I scheduled an appointment and received a call from a private number, which I blocked due to the prevalence of scammers - a completely reasonable precaution. Despite attempting to call back the clinic within two minutes, they were unable to connect me with a doctor. They rescheduled another appointment for later that day, which felt like a complete time-waster. They should simply assign an available physician. The way they treat patients lacks consideration and is extremely frustrating. The practice's operations are clearly not patient-friendly, and the reception staff are consistently discourteous. I merely requested the basic service of speaking with a doctor.

Terrible customer service that drives me crazy

I'm consistently frustrated by the impossibility of reaching the receptionist, even when I'm supposedly first in line. Whenever I finally manage to connect with a staff member, I'm invariably informed that no appointments are available or redirected to check online. This happens every single time, and it's completely ridiculous.

Smooth service with a smile

Courteous, swift, and straightforward service

Compassionate healthcare that truly listens and cares

After moving my medical care from a different general practice, I'm genuinely relieved to find a team that actually listens and goes out of their way to assist patients. Despite the overwhelming pressures on the NHS, these staff members remain incredibly courteous and supportive. Small touches like sending a considerate email to notify me about my repeat prescription being ready, and their transparency regarding wait times, make a huge difference. In my previous experiences with other GP practices, I often felt overlooked and unimportant. Here, it's clear they're making a sincere effort to comprehend patients' concerns and find meaningful solutions. I'm not typically someone who writes reviews, but this practice truly merits recognition. My heartfelt thanks to the entire team 🖤

Dangerous delays and uncaring medical staff

UPDATE 25.11.2024 I am utterly frustrated with the substandard care provided by GP Orchard clinic (Once again!!!) I reached out regarding a critical and urgent health concern that demanded immediate intervention. Despite the gravity of my situation, I was informed no appointments were available, with the earliest slot being four days away at a different location. This response is completely unacceptable for a potentially life-threatening condition. This isn't an isolated incident of poor service from this clinic. Previously, I was a patient undergoing investigation for suspected cancer. Although ultimately cleared, my symptoms have now returned with alarming intensity, yet the clinic continues to demonstrate a shocking disregard for urgent cases. I intend to file a formal complaint with medical regulatory bodies concerning their inadequate care and mismanagement. Patients experiencing serious symptoms should never be treated so dismissively. This isn't about a trivial ailment—I sought help because I urgently needed medical attention. Their patient care system and approach are in desperate need of comprehensive reform. regards Slawomir If I could assign negative ratings, I absolutely would. The customer service from the reception staff is abysmal, demonstrating complete indifference towards patients. I've been attempting to secure an appointment for two consecutive days, consistently being told to try again later. A staff member contacted me two days ago urging urgent communication with a doctor, yet this morning's receptionist claims no record of urgency exists, declares appointments exhausted, and instructs me to return tomorrow. She appears oblivious to my pain, rigidly adhering to protocol while I simply needed a brief telephone consultation about test results before hospital admission for my abdominal pain. Thank you, reception staff, for your remarkable lack of compassion! I sincerely hope you experience equivalent treatment in your moment of need. I will be transferring to an alternative medical practice at the earliest opportunity.

Compassionate care made my medical visit better

The healthcare professional demonstrated exceptional bedside manner, creating a comforting and reassuring atmosphere that significantly reduced my anxiety during the appointment.

Exceptional care from a truly professional doctor

Dr Guirguis delivered outstanding care, demonstrating remarkable medical expertise while thoroughly evaluating and treating my health issue with remarkable skill and professionalism.

Terrible healthcare experience with unhelpful doctors

Completely futile experience. My unsatisfactory one-star evaluation has lingered here for an extended period. Recently, I attempted to update it with a more optimistic perspective, but subsequently, the quality of care has plummeted even further. Physicians who require constant repetition during every interaction. When you request assistance to enhance your medical treatment, they inexplicably proceed to do precisely the opposite, transforming an already dismal situation into something utterly intolerable. I strongly urge you, should you be managing a chronic health condition, to seek alternative medical practitioners. If a negative rating were possible, I would undoubtedly assign it.

Worst medical experience ever terrible service

Terrible experience. Attempting to book an appointment at 8am as directed is futile, since everyone is simultaneously trying to do the same. After finally getting through, you're confronted with a dysfunctional online form that lacks meaningful questions and appropriate response options. Following 45 frustrating minutes, you're instructed to phone the surgery again. After enduring two minutes of automated messages pushing online services, you encounter staff with significant communication challenges who are remarkably unhelpful and dismissive. Having eventually secured a brief 10-minute appointment scheduled two weeks out, you can anticipate being essentially disregarded and receiving a perfunctory "return in three months if the issue continues" response. While I understand GP practices are under pressure, the standard of "care" provided by this surgery borders on medical negligence.

Reliable healthcare with a warm and attentive team

My spouse and I are completely satisfied with this medical practice. The team demonstrates genuine compassion and remarkable efficiency, consistently accessible when we require medical attention and diligent about post-visit communication. While the facility's physical infrastructure shows some signs of aging, the personnel more than make up for any structural shortcomings!

Unhelpful receptionist ruins medical scheduling experience

I reached out to schedule a blood work appointment, and the receptionist suggested a date. Upon checking my calendar, I realized I had a conflict on that day. When I tried to explain this, the receptionist became insistent, repeatedly stating that I had already agreed to the original time slot. Is it not possible to modify an appointment if personal schedules don't align or if one forgets about prior commitments? While the receptionist eventually found an alternative time, the interaction could have been managed with more flexibility and understanding.

Smooth healthcare experience with caring nurse

Convenient location, punctual scheduling. Service was swift and efficient. The nursing staff was warm, comforting, and supportive.

Terrible healthcare nightmare at local medical practice

Absolutely terrible experience with this medical practice. Getting through on the phone is futile, and securing an in-person consultation seems like an insurmountable challenge. The front desk staff are discourteous and unhelpful. Despite being chronically understaffed and unable to manage their current patient load, they continue to recruit new patients from various locations. Steer clear of this surgery - its quality of care has dramatically deteriorated!