The Orchard Surgery

Welcoming and efficient healthcare team makes difference

The front desk personnel have been incredibly welcoming, and the check-in procedure was handled with exceptional efficiency. Unlike my past encounters with another medical practice, the staff here are genuinely supportive and, most crucially, responsive to any questions. I extend my gratitude to the wonderful reception team.

Terrible service and unhelpful medical staff nightmare

I've been residing in this area for two years, and consistently, I've been unable to connect with the receptionist via phone to schedule an appointment. Frequently, I've simply surrendered and endured my health issues. This morning, I visited the surgery in person to arrange a blood test, and the staff claimed they couldn't locate any available time slots, directing me to book online. However, when attempting online booking, the system displays "no appointments available". Moreover, during my visit, the absence of ringing phones struck me as peculiar. When I confronted the receptionist, highlighting how effortless appointment booking was in my previous Ealing location, she responded with a frosty demeanor, stating "this is not London!" - suggesting I might need to relocate back to the city to receive proper medical service.

Monika saves the day with incredible service

Monika was absolutely fantastic, she genuinely assisted me with all of my questions!!! Huge thanks to you, Monika.

Compassionate care saved our unexpected medical day

We truly appreciate the medical team's flexibility in seeing my son without a prior scheduled visit today.

Frustrating communication leads to potential health risks

Had a telephone consultation with my physician who advised increasing my blood pressure medication dosage. When I attempted to obtain a repeat prescription from the female receptionist, communication became challenging due to her limited English proficiency. As a result, I am now considering switching medical practices.

Compassionate doctor who truly cares about patients

I consulted Dr. Sara Ali at the medical center today. She demonstrated exceptional professionalism and expertise in her practice. Her explanations were incredibly clear and informative, and it's evident that she genuinely cares about her patients' well-being. Continued excellence...

Terrible medical care left me feeling unheard

total lack of medical professionalism where the physician dismissed my concerns without even listening to or examining my symptoms, confidently declaring everything was perfectly normal

Horrible customer service from terrible receptionists

The front desk staff display an appalling lack of professionalism and courtesy! This echoes numerous previous complaints. Ebony especially raises serious red flags about her competence to interact with patients from various backgrounds. Her communication skills are so poor that one questions her ability to properly evaluate patient requirements. It's deeply troubling that individuals with such questionable interpersonal skills are responsible for initial patient interactions. Absolutely unacceptable! They urgently need to improve their hiring standards and provide comprehensive staff training!

Inconsistent service leaves patient frustrated and confused

Overall, their performance is acceptable in terms of medical pressure, but recent service quality has notably declined. I underwent blood tests following a persistent cough, yet received no subsequent communication about the results. Additionally, I scheduled an Asthma consultation for a precise date and time, but no contact was made. The email consultation system has been relatively functional, which provides some small consolation that not everything is completely ineffective.

Fantastic experience with amazing customer support

Exceptional service provided, absolutely top-notch and highly satisfactory.

Terrible experience with unprofessional medical staff

Extremely disappointing service experience. The front desk staff display a terrible attitude and lack professionalism. There's a significant breakdown in communication between medical staff and reception, resulting in frequent errors and overlooked details. Critical information consistently fails to be properly recorded or updated in their system.

Terrible customer service and communication

Absolute waste of time trying to reach customer support. Every single attempt to contact them results in endless waiting or no response whatsoever. Completely unacceptable communication from this company.

Terrible healthcare experience with uncooperative nurse

I am reaching out to convey my profound disappointment and distress about a troubling occurrence during our infant's planned annual vaccination appointment. Although we successfully checked in through the digital system at the designated time, a technical glitch prevented us from accessing the Nurse. Hanna Murray, the Practice Nurse, categorically declined to accommodate us, and we were left waiting for more than 60 minutes. This entire situation has deeply unsettled us and raised significant concerns about potential implications for our baby's medical well-being. We strongly believe that punctual and consistent healthcare evaluations are critical, and the system's breakdown has fundamentally undermined this essential component of our child's preventative care. We intend to pursue this matter further.

Amazing service from a compassionate healthcare hero

I visited the medical office and interacted with Sneha, the incredibly kind receptionist, regarding my prescription needs. As someone on the autism spectrum, I was deeply appreciative of her compassionate and supportive approach. She immediately consulted with the physician and swiftly facilitated my prescription, completing the entire process in just 20 minutes. If you require assistance, definitely seek out Sneha!

Excellent doctor with great bedside manner

Dr. Sheikh demonstrated exceptional bedside manner, combining courtesy and expertise with remarkable skill.

Friendly service that truly cares about customers

Highly effective and guarantees excellent customer care and service

Frustrating but typical medical practice experience

Scheduling a consultation at this practice feels like navigating a complex obstacle course, though I acknowledge this seems to be a common frustration across medical offices.

Compassionate doctor who truly understands patient needs

Dr. Zafar Khodzhiyev's compassionate and understanding approach created a sense of comfort and transparency. His attentiveness to my individual health concerns and supportive manner helped me navigate a challenging medical choice with confidence. I extend my deepest appreciation for your outstanding professional support and personal commitment. Your expertise and genuine care have profoundly influenced my medical experience, and I feel incredibly fortunate to have you as my physician.

Compassionate care at orchard surgery made my day

My visit to Orchard Surgery was truly wonderful. The entire medical team, from physicians to nurses and administrative staff, greeted me with remarkable warmth and kindness. Their compassionate approach immediately put me at ease, demonstrating a sincere commitment to patient comfort. The level of professional care I experienced was outstanding, and I felt genuinely supported throughout my appointment. While initially scheduling an appointment presented some challenges, once that was resolved, everything proceeded seamlessly. I'm deeply appreciative of the exceptional treatment and supportive environment provided by this remarkable healthcare team.

Worst surgery experience ever terrible phone service

I've been attempting to contact the surgery for four consecutive days. Despite their operating hours starting at 8, I began dialing at 7:50. By 8:02, my call was placed in a global queue, which stretched to an excruciating 1 to 1.40 hours. Calls either disconnect spontaneously or are automatically redirected to surgeries in Slough or distant locations. What's the purpose of registering with a nearby surgery if booking an appointment requires a 15-20 minute drive, not accounting for traffic? The surgery is absolutely dreadful, and their staff are incredibly discourteous. If you raise any concerns, they either abruptly terminate the call or dismissively state that your work or travel circumstances are irrelevant. What kind of response is that? Why do we even register with a local surgery? It is their fundamental responsibility to provide doctor appointments at the registered location, not leave patients on hold for hours and then claim all booking slots are filled by 8:02, subsequently redirecting patients to distant Slough locations. They might as well be transparent and admit they're just collecting money and inflating government statistics without delivering promised services. These are nothing short of fraudulent businesses. We can't constantly rush to A&E, where doctors consistently criticize these GP practices.