Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff, particularly praising compassionate care, attentive listening, clear communication about treatment options, and professional expertise. Reception and booking experiences have improved significantly, with patients noting streamlined appointment scheduling and helpful staff assistance. However, appointment access remains inconsistent, with some patients experiencing lengthy waits to secure slots and others reporting rigid time slot policies that limit discussion of multiple health concerns. Reception staff attitudes vary considerably, with some patients describing welcoming and courteous interactions whilst others report dismissive or unhelpful approaches. Medication request handling has emerged as a concern, with some patients facing barriers when seeking repeat prescriptions through reception staff rather than clinical review. Administrative processes, including cancellation communication and document access, have been cited as inefficient in several instances.

The practice demonstrates particular strengths in clinical care quality, with patients consistently highlighting physician attentiveness, thorough explanations, and genuine concern for their wellbeing. Nursing and phlebotomy services receive strong recognition for skill and reassurance. Pharmacy support has been noted as responsive and helpful. The practice environment is described as welcoming and well-maintained. Continuity of care with preferred practitioners is valued by patients, though some express concern about availability. Overall, whilst clinical and nursing care standards are high, inconsistencies in reception experience, appointment accessibility, and administrative efficiency create a variable patient journey that could benefit from greater standardisation across all service touchpoints.

Appointment

71.28 %
Great

Reception

68.92 %
Great

Cleanliness

78.50 %
Great

Care

82.15 %
Great

Respect

76.84 %
Great

Seen on time

69.37 %
Great

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DC

David C. Google one year ago

Rating

Excellent!

Great doctor who truly listens and cares

I consulted with Dr. Hassan during my recent appointment, and I was impressed by his warm demeanor, comprehensive approach, and genuine attentiveness. He carefully addressed my multiple health concerns and proposed thoughtful treatment strategies, which significantly improved my outlook and gave me renewed hope for a positive medical resolution.

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GG

Grumpy G. Google one year ago

Rating

Excellent!

Amazing care from an exceptional physician

Dr. Hassan is undoubtedly among the most exceptional medical professionals I've encountered throughout my four decades of healthcare experiences.

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SB

Susan B. Google one year ago

Rating

Excellent!

Compassionate dementia nurse saves our family's sanity

Amanda Pilkington, our dedicated dementia nurse, has been an absolute lifeline for us. Her exceptional support in helping us manage Frank's complex care requirements has been invaluable. She consistently demonstrates remarkable empathy, addressing my personal anxieties while expertly guiding us through the challenging progression of this devastating condition. Her warm and compassionate demeanor makes each interaction a bright spot during a difficult journey. When I felt overwhelmed and struggling to secure necessary assistance, Amanda proactively intervened, effectively coordinating support from various services like social care and the frailty team. Her persistent advocacy and genuine commitment have been truly transformative. I am profoundly grateful for her unwavering kindness, professional expertise, and emotional support throughout these challenging years, and I take comfort in knowing she will continue to be a reliable source of help and understanding moving forward xx

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PH

Paul H. Google one year ago

Rating

Excellent!

Great doctor with clear communication skills

Consulted with Dr. Hassan regarding my health concerns, and he thoroughly outlined the recommended course of treatment. He was courteous, approachable, and highly competent. Exactly the kind of healthcare professional one hopes to encounter.

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LH

Lynn H. Google one year ago

Rating

Great!

Slow start but fantastic medical care overall

While scheduling the initial appointment and obtaining my blood test results required some patience and multiple phone conversations, the actual service during my visit was impressively swift and efficient.

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CV

Chris V. Google one year ago

Rating

Excellent!

Helpful doctor makes long wait totally worth it

Despite the typical lengthy phone wait to schedule an appointment, the receptionist successfully booked me in with the doctor. The physician was incredibly thorough, carefully explaining my condition and recommending a comprehensive treatment plan. Overall, I found the consultation highly effective, especially considering how bustling and crowded the medical practice was.

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DO

Diane O. Google one year ago

Rating

Excellent!

Compassionate care at its finest

Throughout my experiences, the nursing staff has consistently provided top-notch care, and I've found most of the administrative personnel to be extremely supportive and accommodating.

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PA

Peter A. Google one year ago

Rating

Excellent!

Exceptional care from a compassionate medical professional

Dr. Hassan greeted me promptly upon arrival, demonstrating exceptional professionalism and genuine compassion. I left the appointment feeling completely at ease and confident. The staff at the reception were equally delightful, providing a warm and welcoming atmosphere throughout my visit.

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JJ

Janette J. Google one year ago

Rating

Excellent!

Compassionate care that exceeded my expectations

The healthcare professional attentively listened to my worries and provided comforting guidance. The prescribed medication appeared well-suited to address my specific health concerns. Moreover, they accommodated my urgency by scheduling an immediate appointment, helping me tackle the matter promptly.

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AC

Agubuokwu C. Google one year ago

Rating

Excellent!

Amazing service that exceeded my expectations

What an incredible day I just had - absolutely fantastic from start to finish!

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ML

Maureen L. Google one year ago

Rating

Excellent!

Exceptional care and compassion at pmc clinic

I have nothing but praise for the medical center. The front desk staff consistently demonstrate politeness and helpfulness, while the physicians are truly exceptional—compassionate and attentive. Amanda, who handles blood draws, is particularly remarkable; her kindness and gentle approach always help me feel comfortable. My sincere gratitude goes out to the entire PMC team, and I also want to acknowledge the pharmacists, who are invariably friendly and supportive.

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LS

Lesley S. Google one year ago

Rating

Excellent!

Quick response and professional medical care

Met with Dr. Hassan for a rheumatology consultation, and they promptly followed up with a prescription update within hours of my visit. Consistently top-notch professional care, as I've come to expect from this healthcare provider.

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NN

Nannie56 N. Google one year ago

Rating

Excellent!

Friendly doctor makes medical visit stress-free

Dr. Hassan contacted me and demonstrated exceptional professionalism, displaying a courteous and friendly demeanor throughout our interaction.

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RM

Robert M. Google one year ago

Rating

Excellent!

Smooth and helpful consultation with great service

Expert guidance provided with a friendly and courteous approach

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PC

Paul C. Google one year ago

Rating

Excellent!

Efficient and excellent medical care at park practice

I'm impressed by the streamlined operations at Park Medical Practice. Their services are top-notch, and I would wholeheartedly rate their performance as exceptional.

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SZ

Sama Z. Google one year ago

Rating

Excellent!

Compassionate nurse made my blood test stress-free

During my visit to the park medical practice for a blood test with Sue, I found her approach incredibly reassuring. Compared to previous experiences at my general practitioner's office, this particular blood draw was exceptionally smooth and stress-free. I truly appreciate Sue's compassionate care and professional manner 🌹🌹🌹🙏🏻🎁❤️

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SP

Shania P. Google one year ago

Rating

Excellent!

Caring pediatrician who truly understands children's needs

Dr. Hassan was exceptional in his care for my daughter, providing comprehensive explanations at every step. The physicians and pediatricians at Park Medical have consistently delivered outstanding service during our visits.

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HS

Hilary S. Google one year ago

Rating

Excellent!

Caring doctor who truly listens and helps

I visited Dr. Hassan today, and he was exceptional. He thoroughly explained everything to me, helping me feel calm and reassured. I left the appointment feeling much more confident about my medication and health situation. Many thanks to him for his compassionate care.

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RH

Roham H. Google one year ago

Rating

Excellent!

Compassionate and skilled phlebotomist makes blood test bearable

Sue deserves recognition for her exceptional skill and compassionate approach during my blood draw. Her demeanor was incredibly reassuring, transforming what could have been an anxiety-inducing experience into a comfortable interaction. Her gentle and professional attitude immediately helped me relax. She navigated the procedure with precision and transparency, carefully walking me through each step and ensuring my comfort throughout. It's rare to encounter a healthcare professional who combines technical expertise with such genuine warmth and understanding. Sue clearly stands out as an invaluable member of her medical team, and her contributions should be acknowledged and celebrated. Thank you for providing such outstanding care.

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SL

Sandra L. Google one year ago

Rating

Excellent!

Quick and professional service saves the day

Handled efficiently and with impressive skill today. Much appreciation.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01772 726500
  • The Park Medical Practice Cottam Ln Surg, Cottam Ln Ashton Lancashire PR2 1JR

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff, particularly praising compassionate care, attentive listening, clear communication about treatment options, and professional expertise. Reception and booking experiences have improved significantly, with patients noting streamlined appointment scheduling and helpful staff assistance. However, appointment access remains inconsistent, with some patients experiencing lengthy waits to secure slots and others reporting rigid time slot policies that limit discussion of multiple health concerns. Reception staff attitudes vary considerably, with some patients describing welcoming and courteous interactions whilst others report dismissive or unhelpful approaches. Medication request handling has emerged as a concern, with some patients facing barriers when seeking repeat prescriptions through reception staff rather than clinical review. Administrative processes, including cancellation communication and document access, have been cited as inefficient in several instances.

The practice demonstrates particular strengths in clinical care quality, with patients consistently highlighting physician attentiveness, thorough explanations, and genuine concern for their wellbeing. Nursing and phlebotomy services receive strong recognition for skill and reassurance. Pharmacy support has been noted as responsive and helpful. The practice environment is described as welcoming and well-maintained. Continuity of care with preferred practitioners is valued by patients, though some express concern about availability. Overall, whilst clinical and nursing care standards are high, inconsistencies in reception experience, appointment accessibility, and administrative efficiency create a variable patient journey that could benefit from greater standardisation across all service touchpoints.

Appointment

71.28 %
Great

Reception

68.92 %
Great

Cleanliness

78.50 %
Great

Care

82.15 %
Great

Respect

76.84 %
Great

Seen on time

69.37 %
Great
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