The Park Surgery
Great! (47 reviews)
Great! (47 reviews)
Patient feedback reflects a mixed experience with the practice, with significant variation in satisfaction levels. Many patients report positive interactions with clinical staff, highlighting professionalism, competence, and courtesy throughout consultations and care delivery. Reception experience and booking processes receive particular praise from satisfied patients, with several noting responsive and welcoming front desk interactions. However, appointment availability and booking challenges emerge as a substantial concern, with multiple patients describing difficulty securing timely slots, extended phone wait times, and limited access to face-to-face consultations. Some patients report frustration with inconsistent communication from reception staff and challenges when attempting to book appointments with specific practitioners.
Continuity of care and the care experience during appointments are generally viewed positively by long-standing patients, many of whom express strong loyalty to the practice. Communication and responsiveness from clinical staff receive consistent praise. The practice environment is described as welcoming and well-maintained. However, a minority of patients report concerns about respect and dignity during interactions, with some describing dismissive attitudes or inconsistent treatment standards across different staff members.
The feedback suggests the practice demonstrates strong clinical competence and courtesy in consultation settings, but faces challenges in managing appointment availability and ensuring consistent reception experience across all patient interactions. Long-term patients tend to report higher satisfaction, whilst those experiencing access difficulties express greater frustration with the booking system.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience with the practice, with significant variation in satisfaction levels. Many patients report positive interactions with clinical staff, highlighting professionalism, competence, and courtesy throughout consultations and care delivery. Reception experience and booking processes receive particular praise from satisfied patients, with several noting responsive and welcoming front desk interactions. However, appointment availability and booking challenges emerge as a substantial concern, with multiple patients describing difficulty securing timely slots, extended phone wait times, and limited access to face-to-face consultations. Some patients report frustration with inconsistent communication from reception staff and challenges when attempting to book appointments with specific practitioners.
Continuity of care and the care experience during appointments are generally viewed positively by long-standing patients, many of whom express strong loyalty to the practice. Communication and responsiveness from clinical staff receive consistent praise. The practice environment is described as welcoming and well-maintained. However, a minority of patients report concerns about respect and dignity during interactions, with some describing dismissive attitudes or inconsistent treatment standards across different staff members.
The feedback suggests the practice demonstrates strong clinical competence and courtesy in consultation settings, but faces challenges in managing appointment availability and ensuring consistent reception experience across all patient interactions. Long-term patients tend to report higher satisfaction, whilst those experiencing access difficulties express greater frustration with the booking system.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Helena C.
7 years ago
Excellent!
Seamless medical experience from start to finish
Exceptional experience from the moment of scheduling to the actual consultation. Perfect service, couldn't have asked for better care - a flawless 10/10 rating.
John G.
7 years ago
Excellent!
Trusted surgical team with decades of experience
Exceptional medical practice that I've been loyal to for more than five decades. Their surgical expertise has consistently impressed me throughout the years.
Janos G.
8 years ago
Excellent!
Exceptional service from truly remarkable professionals
The team demonstrates exceptional professionalism, and they have my utmost admiration.
Ian S.
8 years ago
Excellent!
Great doctors who truly care about patients
From my perspective, this medical practice stands out as the top healthcare provider in Great Yarmouth. Our family physician is truly exceptional, consistently demonstrating a comprehensive approach to care and only prescribing medication when absolutely necessary. This cautious strategy supports the body's natural healing capabilities, an approach that our entire family deeply appreciates.
Paul A.
8 years ago
Excellent!
Great service and caring medical team
Excellent initial experience with a welcoming medical team and a highly competent physician who provided outstanding care during my first appointment.
Stefano D.
9 years ago
Bad!
Impossible to book an appointment with these doctors
I'm extremely frustrated. Every single attempt to schedule an appointment with them results in being completely booked up! Even when I call immediately after they open! I rang at 9:15am seeking an appointment, and the earliest slot they could provide was 4:30pm TOMORROW!!! I am absolutely furious and will definitely be seeking medical care elsewhere!! I'm completely fed up with these doctors, and they seem oblivious to why patients like me rarely visit! FURTHERMORE - my friend called just an hour after me - and miraculously secured a same-day appointment!! So explain to me why - when I called earlier - their nearest available time is tomorrow afternoon, yet my friend calls later and gets an immediate slot!!?? I am beyond irritated and feel completely disrespected.
Robert P.
9 years ago
Excellent!
Exceptional care and compassion from surgical team
I've recently been added to the surgical schedule, and I'm thoroughly impressed by the exceptional professionalism and warm demeanor of every staff member I've encountered. Kudos to the entire team for their outstanding service. My sincere appreciation goes out to them.Robert J. Parry