The Peel Medical Practice

Thorough examination and helpful medication advice

I received a comprehensive examination and was provided with helpful guidance along with the appropriate medication for my needs. I am grateful for the care I received.

Felt listened to and well explained

The healthcare professional at this practice is consistently thorough in their explanations and I felt I received very good care during my visit.

Felt listened to and well cared for

The doctor at this practice is excellent and very professional, and I always feel that I am receiving care from someone I can trust.

Someone took time to explain my results

I had a blood test but found the results unclear. I requested that someone contact me to discuss them. A member of the clinical team called me within a couple of hours, took time to go through the findings thoroughly, and addressed all of my questions. They were very professional and courteous throughout the conversation. I was extremely grateful for their assistance.

Practice staff took time to listen

The practice staff are wonderful, always make time for appointments, and provide excellent support!

PEEL WORST GP EVER

I made an appointment for my teenager last week. The gp didn't even listen just kept pushing previous meds tried & failed. She also Failed to listen to my child & so I had to advocate for them. We Left with more questions than answers. At the end of the above appointment I'm ( mum) am asked to stay back while this gp starts talking about my health. Thus, Violating the reasonable adjustments previously placed. Therefore, Over stepping professional boundaries . I have submitted a first formal complaint about the above. As I have sent numerous e mails. Eg pleading for my requested reasonable adjustments. I had no choice but to reach out to PEEL again today about sedative meds prior to requiring urgent dental treatment. I explainned at 8.55 am. Reception Said they'll see & let me know. By 5pm. No call back .I called peel at 5pm. Was informed my request for a sedative was declined. But no one bothered to inform me. Was just left waiting ALL DAY in pain. So now I'm unable to seek urgent dental care. I did eventually speak to a gp who wasn't a great support. In the end he prescribed a anxiety medication Buspiripne however, this medication isn't even a sedative & takes weeks to even work for general anxiety. He said it would help, he either wasnt honest, fobbed me off or didnt have the knowledge. So now I'm left with no medication, & in severe dental pain. Maybe a side effect from new mh meds too. But This wasn't even explored. All this, Even though I'm classed as vulnerable & have numerous formal mh diagnosis & current difficulties. Gp also know i have a severe needle phobia too. Apparently this surgery can't prescribe sedatives for severe anxiety / needle phobic but my last GP had no issue. So TODAY/ SAME DAY I have NOW removed both my children from this practice. Not good enough at all. All trust now gone. I will stay because i won't be reaching out again. I now want to be left completely alone. & never have to speak to peel gps again. Despite all my issues. The 2 GPS i/ weve seen havent been the best. & after Only seing 2, but issues with both. That's enough for my children. The two Gps seen. Very little understanding, poor communication skills lack of patient support. Worst gp ever.

Always kind and helpful at reception

The healthcare professional at this practice has assisted me on several occasions and consistently demonstrated kindness and attentiveness throughout my visits.

Phone queue delays meant missed appointment slot

I arrived later than expected for my appointment, which is not typical for me. Upon realising the time, I promptly made contact to inform the practice. The call took several minutes to connect, during which I explained my situation. I was informed there was a ten-minute grace period and mentioned I was only a couple of minutes away, after which I was told a note would be added to my file to check if the clinician could still accommodate me. When I arrived, there was no indication that my call had been recorded, leaving me uncertain about whether I would be seen. Unfortunately, I was not able to be seen. It was frustrating that despite making the effort to notify the practice of my delay, the message did not appear to have been properly documented, which left me in an awkward position upon arrival.

Difficult to park at this practice

The parking facilities were extremely problematic.

Reception staff weren't as helpful as before

The practice has experienced a decline in quality recently.

Hard to book an appointment with preferred doctor

It can be quite challenging to secure an appointment with a preferred healthcare provider at this practice.

Online forms made booking so much easier

I really appreciate the online triage system as it makes the process much more convenient and efficient for me. The service has consistently been of a high standard and I have no issues to raise.

Missed appointment led to unwanted referral

Failed to attend one appointment and subsequently received a referral to transfer elsewhere. Found this to be an incredibly disappointing experience overall.

Staff responded promptly to my test results

The staff at this practice are excellent, including the receptionists, doctors, and nurses. I have consistently had positive experiences and regularly recommend this practice to others. The team demonstrates outstanding professionalism and care. I've undergone various tests recently and over time, and the practice has always responded promptly to my needs. I genuinely cannot find any fault with the service provided. The clinical team are truly wonderful people.

Reliable service with helpful pharmacy support

I have consistently had positive experiences with the medical and pharmacy services, with no issues to report.

Quick medication requests handled efficiently

I just wanted to commend the practice for their exceptionally prompt responses the last couple of times I've requested medication. Sometimes it can be challenging to secure appointments or reviews before your medication supply expires, but this becomes far less of an issue when you're provided with the medication you require in the interim. So I'm very grateful for that. I'm uncertain about naming individuals, but the staff member who assisted me today was incredibly helpful - thank you for resolving matters for me so swiftly and professionally.

Felt listened to and genuinely helped

My mum attended an appointment with a clinician at the practice. The healthcare professional demonstrated attentiveness and a friendly manner. The consultation was genuinely helpful. We are grateful for the care provided.

Frustratingly slow blood result communication

The wait time for test results has been longer than expected compared to previous experiences elsewhere, with over a week passing without receiving the outcomes.

Unregistered after just one day

This medical practice fell short of expectations. My brief time as a registered patient was sufficient to identify significant shortcomings in the service provided.

Waited weeks for a callback that never came

The quality of care at this practice appears to have declined. I seldom require GP services, but on this occasion I waited approximately two weeks for a scheduled telephone consultation within a specified afternoon window that required me to remain available. A single call was received without any accompanying message. During my usual appointments, I typically get a text notification indicating an attempted contact with a warning of one further try. I awaited that second call but it never materialised. When I rang at around 5.50pm to clarify the situation, I was informed that I had been contacted twice and subsequently removed from the list, which contradicts what actually occurred. It's understandable that patients become frustrated during these interactions given such circumstances.