The Peel Medical Practice

Quick and friendly blood test appointment

Had a blood test at the clinic and the staff member was very pleasant and efficient, completing the procedure quickly.

Management dismissive when following their own instructions

I felt spoken to as though I had made a mistake by the management team, despite simply following guidance provided between different services. There seemed to be a misunderstanding about the role of one service as a referral pathway, when it functions as such. The other service demonstrated greater empathy and patience in their approach. After completing an online appointment booking, I was informed that the appointment details were not visible in their system. I have repeatedly been advised to contact the practice again the following day rather than receiving immediate assistance.

Felt at ease during blood test appointment

I attended my second blood test appointment at the practice. The healthcare professional conducting the procedure demonstrated professionalism and helped me feel comfortable throughout the visit.

Long waits and difficult appointment booking process

The service has been disappointing overall. Beyond the scarcity of available slots and the inconvenience of needing to ring on the day itself when juggling work commitments, there are consistent delays with appointments running significantly behind schedule. This has prompted a decision to seek care elsewhere.

Impossible to book appointments when needed

Disappointing experience overall. It is very difficult to obtain appointments, which is frustrating when needing medical care. I often find myself attending hospital services instead, as I feel the practice does not prioritise patient needs adequately. Even healthcare professionals at the hospital have mentioned encountering recurring issues with this practice.

Difficult to book appointments and follow through

I have consistently had disappointing experiences at this practice. Obtaining an appointment presents considerable difficulty, and once secured, the consultations have not met my expectations. In one instance, I identified my own health concern significantly earlier than the clinical team reached the same conclusion. More recently, when attempting to modify my prescription due to an unavailable medication, I found the process frustrating. Multiple phone calls were necessary, and despite being informed that I would receive confirmation via text message, this notification never arrived.

Blood test appointment was painless and reassuring

I attended an appointment today for a blood test and had an absolutely outstanding experience. The healthcare professional was very friendly and made me feel completely at ease throughout the procedure. They demonstrated excellent technical skill and the process was entirely painless. They are a real asset to the practice and I'm very grateful for their care. X

Reception staff made me feel genuinely welcome

I was fortunate to join this practice just over a year ago after needing to transfer from my previous surgery due to a change in my employment circumstances. Throughout my time here, I have consistently received outstanding care across all areas of the practice. The front desk team, telephone reception staff, and clinical support personnel have all been consistently pleasant and attentive. I recognise that high call volumes can present challenges, and staffing pressures exist, particularly given recent healthcare demands, yet I have only observed composed, professional, and approachable conduct from everyone I have encountered. I do not believe in making unfavourable comparisons between different practices, as each faces its own distinct pressures and challenges. However, one of the most positive aspects of my employment change was the opportunity to become a patient here. I am genuinely grateful for being welcomed to the practice, and my experience has been excellent from start to finish.