The Practice Albert Road

Terrible service: Seek legal help for negligence

Their services rank among the most abysmal I've encountered. I strongly urge any unfortunate souls who've fallen prey to their incompetence to seek immediate legal counsel. Specifically, I'd suggest reaching out to a no-win, no-fee solicitor specializing in medical negligence cases. The sheer level of malpractice I witnessed is nothing short of appalling, and justice must be served for those who've suffered at their hands.

Endless wait for medical care frustrates patient

I've been trying to see a doctor for over a year now, and it's been nothing short of infuriating. Each time I call, I'm met with the same frustrating response: they're completely booked up. Today, I'm dealing with an infection, and I wasted more than 60 minutes on the phone, desperately attempting to secure an appointment. It's absurd that in this day and age, accessing medical care feels like an impossible task. The system is clearly broken, and patients like me are left suffering without the care we urgently need. This prolonged inability to see a healthcare professional is not just inconvenient; it's downright dangerous. I'm beyond frustrated and genuinely concerned about the state of healthcare services. Something needs to change, and fast.

A disappointing experience

This establishment is utterly disappointing. The experience was nothing short of abysmal, leaving me thoroughly displeased. I cannot fathom how anyone could find any redeeming qualities in such a subpar offering. It's a complete waste of time and resources, failing miserably on every conceivable level. I wholeheartedly advise steering clear of this disastrous venture.

Frustrated patient slams clinic's appointment system

Steer clear of this medical practice at all costs - it's an absolute disaster! I dialed precisely at 8 AM, only to be repeatedly disconnected. When I finally got through, I was greeted with a message claiming they couldn't handle my call due to overwhelming demand. Attempting to book via their app at 8:03 proved futile - not a single slot available! It's infuriating for those in genuine need of medical attention who simply can't secure an appointment. If you're lucky enough to snag a pre-booked slot, be prepared to wait a staggering three weeks! In my youth, this practice was top-notch, offering prompt care. Sadly, over the past five years or more, it's taken a nosedive in quality, leaving patients frustrated and underserved.

Frustrating wait times and poor appointment access

Every instance I attempt to contact this medical practice, I'm subjected to an interminable queue, invariably exceeding half an hour, only to be informed of the absence of available appointments and advised to call at 8 AM. Ironically, dialing at the suggested time results in an even more protracted wait, often surpassing an hour. It's consistently impossible to secure an appointment within a seven-day window, with a two to three-week delay being the norm. I'm seriously contemplating switching to a new general practitioner this year. It's particularly frustrating when I hear that my relatives and partner experience vastly different service from their respective GPs, with calls answered promptly and appointments scheduled within days. Despite being generally healthy and rarely requiring medical attention, the prospect of contacting this practice fills me with dread due to the anticipated ordeal. Having been registered here for over a decade, I now feel thoroughly disillusioned. The stark contrast in experiences has made my situation a source of incredulity among my social circle. I've reached my breaking point with this utterly exasperating situation!

Disastrous decline of a once-trusted surgery

This medical facility is undoubtedly one of the poorest managed in the nation. Having been a patient for over a decade and a half, I've witnessed a steady decline in service quality. Securing an appointment is nigh impossible; the phone lines open at 8 AM, but by 9 AM, when you finally get through, all slots are filled. Any competent physicians they've had over the years quickly depart. Upon inquiry, several doctors squarely blamed the new proprietors and administration. Services have been systematically stripped away, and permanent doctors are a rarity, with locums constituting 95% of the staff. My mother, suffering from chronic kidney disease, has seen her condition worsen significantly due to this surgery's incompetence. The revolving door of temporary doctors prescribe conflicting medications without reviewing her extensive medical history, directly contributing to her kidney function deterioration. Recently, they've even removed themselves from the list of practices able to access out-of-hours services, forcing patients to endure hour-long, pointless interrogations via the 111 service. It's evident that profit is their sole motivation. During an inspection, I witnessed the owner and registrar practically begging for a positive review. When I attempted to convey the abysmal state of affairs to the inspector, my concerns were dismissively brushed aside. It's astounding that medical authorities haven't taken severe action against this practice. They should face hefty fines, closure, or forced change in ownership and management. A survey of patients whose conditions have worsened due to inadequate GP care would undoubtedly place this surgery at the top. On the rare occasion you secure an appointment, you're often met with nurses masquerading as doctors. The level of care provided is utterly appalling, and I fervently hope this review prompts stringent action against the surgery's owners and management.

Endless waits and poor service at clinic

This establishment is an absolute farce! The wait times are ridiculous, whether you're trying to see a physician in person or attempting to reach someone over the phone. I've been stuck on hold for more than an hour, and when I initially joined the queue, I was fifth in line. Now, I've been languishing in the number one spot for a solid 25 minutes. It's absurd that you don't even get that much time with the doctor to discuss your health concerns. The whole experience is utterly frustrating and a complete waste of time.

Efficient booking with friendly phone service

I received your call promptly and was greeted by Abigail's warm and efficient manner. She made the process of scheduling an appointment a breeze, working with me to find a time that suited us both. Her friendly demeanor and clear communication over the phone left a positive impression, making the booking experience smooth and pleasant.