The Practice @ 188

Liars! Careless Staff Members and Leadership

Unfortunately I have both physical and mental health issues, and therefore I need to be in a very regular contact with the surgery staff members. While a few of them are doing their best! Most of the receptionist and doctors are liars, careless individuals. Dr Bentley suppose to run the surgery, but he is not man enough to do the work. He must not have integrity and standards himself, because he does not require it from his colleagues. Staff members are constantly lying, refuse to listen, prescribe incorrect medication, or don't send off the prescription, they give incorrect information, often contradictory to one another. Record incorrect or miss important information during phone calls. And nobody is ever held accountable for their wrong doings. Lying and White Washing is at Sky High Level at the 188 surgery. I was suppose to collect my medication for anxiety on the 13 of October 2025 but the prescription has not been sent to do pharmacist. I called the (28 October )GP to resolve the issue has my e-consult and a day later a receptionist told me there is no appointment till 10 November 2025 neither face to face nor phone call. Referred to some new rule I never heard of. After told the receptionist, I know she is lying, she pretended not to hear me and hung up the phone. I did not need and appointment, all they had to do is to look at the records, and issue the Prescription, sent it to the pharmacist. Vera Balogh

Exceptional service from a wonderful representative

Sam, the delightful staff member, demonstrated exceptional kindness, compassion, and professionalism. Much appreciation for her wonderful service.

Exceptional care and compassion from dr hussain

The staff here demonstrates exceptional professionalism, and the physicians consistently show genuine compassion towards their patients. Dr. Hussain, in particular, has been incredibly attentive and dedicated, ensuring my well-being and meticulously managing my medication regimen with utmost care and precision.

Terrible spelling but great medical care

My doctor consistently provides excellent assistance, and I'm truly grateful.

Exceptional healthcare with compassionate and attentive staff

I was impressed by the exceptional patient care and professional approach. The staff demonstrated remarkable courtesy and were incredibly supportive, clearly reflecting a medical practice that maintains superior healthcare standards.

Compassionate care in a bustling medical practice

Thank you, doctor, for your compassion. I understand that Practice 188 is incredibly hectic with numerous patients, yet the medical team goes above and beyond to provide care. Heartfelt gratitude to all the doctors and staff—may you be blessed for your dedication and hard work.

Fantastic service with a smile

Professional and courteous service with a welcoming attitude 👍👍

Compassionate doctor who truly listens and explains well

Dr. Hussain was exceptionally thorough and patient, carefully walking me through all the details and ensuring I fully understood everything.

Compassionate doctor who truly cares about patients

Dr. Husain was absolutely delightful and warm. She greeted me with a welcoming smile and demonstrated exceptional compassion and support throughout my visit. In my 25 years of being in this country, she stands out as the most outstanding general practitioner I've ever encountered!

Terrible service but sam saved the day

The medical office was completely ineffective, delaying my prescription for four days until I had to confront them in person! Despite the administrative incompetence, Sam, the nurse, was absolutely wonderful - incredibly compassionate and understanding.

Amazing service from a friendly professional

Sam greeted me this Sunday and was both friendly and highly competent!

Compassionate care from a wonderful nurse

Sam, the healthcare professional, is truly delightful. Her compassionate approach and interpersonal skills are exceptional.

Compassionate doctor helps patient overcome language barriers

Despite my complex medical conditions and language barriers, the doctor has been incredibly understanding and attentive. They take the time to listen and work diligently to address my health concerns, making me feel supported and cared for throughout my medical journey.

Compassionate and skilled medical professional

I'd like to share my experience with Dr. Hussain, who is an excellent and highly competent medical professional.

Helpful doctor despite initial scheduling delay

The appointment started behind schedule, but the physician was thorough, listened carefully, and provided ample opportunity for me to discuss my concerns and seek clarification.

Great product meets all my expectations

Quite excellent

Stellar service from sam made my day

Fantastic service with punctual arrival and Sam's outstanding performance truly impressed me.

Amazing service from a top-notch professional

Sam was outstanding. Her demeanor was warm, courteous, and highly competent.

Exceptional service with a smile at 188 centre

My visit to the 188 centre was fantastic. Sam is absolutely wonderful and consistently puts in exceptional effort. She's incredibly competent and skilled, but what truly brightens your experience is her warm demeanor and cheerful attitude. Kudos to the team!

Same's stellar service exceeded all expectations

Same is Fantastic and she thoroughly explained every aspect. Truly exceptional service.