Patient Experience Summary

Patients consistently praise the clinical care and attentiveness of healthcare professionals at this practice, with particular recognition for thorough consultations, compassionate listening, and clear communication about treatment options. Weekend appointment availability is valued, and nursing staff receive frequent commendation for their gentle, professional approach and warm demeanor during procedures. However, several patients have reported concerns with reception efficiency, appointment scheduling challenges, and prescription processing delays, with some experiencing significant frustration when attempting to arrange follow-up care or obtain medication refills.

The practice demonstrates strong clinical expertise and patient-centered care, with doctors showing genuine concern for patient wellbeing and taking time to address health concerns comprehensively. Staff courtesy and responsiveness are highlighted as notable strengths. Despite these positive aspects of clinical service, administrative processes require attention, particularly around booking experience and prescription management, where patients have encountered unnecessary delays and barriers to accessing necessary medication support.

Appointment

81.64 %
Great

Reception

78.32 %
Great

Cleanliness

85.00 %
Excellent

Care

92.18 %
Excellent

Respect

90.27 %
Excellent

Seen on time

82.41 %
Great

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BS

Bajrang S. Google 9 months ago

Rating

Excellent!

Friendly and helpful service from sam

Sam demonstrated excellent communication skills and was highly articulate during our interaction.

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AH

Aidel H. Google 9 months ago

Rating

Excellent!

Exceptional care from a compassionate diabetes doctor

During my latest appointment, I want to emphasize my previous comments. Dr Hussein is an exceptional physician. Her demeanor is warm, empathetic, and attentive; she dedicates ample time to her patients, communicates with clarity, and made me feel thoroughly cared for and supported in addressing my health concerns. My sincere gratitude to Dr Hussein!! I genuinely felt heard and understood, with my medical issues receiving comprehensive and thoughtful consideration. The holistic approach to my health was evident, and I received encouraging feedback regarding my diabetes management, which was truly motivating. Dr Hussein demonstrated remarkable compassion, gentleness, and genuine concern throughout our interaction. Overall, an incredibly positive and reassuring medical experience!

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MZ

Mohammad Z. Google 9 months ago

Rating

Excellent!

Perfect service with friendly staff

Everything went smoothly and met my expectations perfectly.

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YK

Yosef K. Google 9 months ago

Rating

Excellent!

Great service with friendly and helpful staff

Dr. Docot demonstrated exceptional kindness and professionalism, and the staff were equally courteous. I am truly grateful for their dedicated service and commitment to patient care.

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SZ

Shahla Z. Google 9 months ago

Rating

Excellent!

Excellent service with thorough understanding and care

I received service today at 188 Golders Green and was thoroughly impressed by the attentive care and careful listening to address my issue. The staff conducted a comprehensive assessment, asking detailed questions and providing a clear, thorough explanation of the situation. I am completely satisfied with this appointment and every aspect of my experience. My sincere appreciation goes out to the team.

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KB

Kevin B. Google 9 months ago

Rating

Excellent!

Amazing care and attention at 188 practice

Stopped by the clinic located at 188 today. Received an incredibly welcoming reception. The staff was attentive and truly helped alleviate my concerns. Conducted a comprehensive assessment with great care. Demonstrated exceptional professionalism and scheduled a subsequent appointment to discuss upcoming test findings. Grateful to the team at 188.

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KJ

Kelly J. Google 9 months ago

Rating

Excellent!

Amazing doctor who truly cares about patients

Dr Hussain is absolutely phenomenal. She has consistently demonstrated both compassion and expertise, and has always made me feel genuinely heard and understood. I could not possibly imagine a more exceptional healthcare provider.

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SH

Susan H. Google 9 months ago

Rating

Excellent!

Great doctor with compassionate patient care

Dr. Hussein demonstrated exceptional care, professionalism, and attention to detail during her consultation with Michelle.

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LS

Lily S. Google 9 months ago

Rating

Excellent!

Amazing service from a caring professional

Sam is truly wonderful! Immense gratitude to them

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LS

Laura S. Google 9 months ago

Rating

Excellent!

Compassionate nurse made my smear test comfortable

My visit to The Practice @188 was incredibly smooth and comfortable. I achieved my personal best during the smear test, thanks to the incredible nurse Sam. Her professionalism and compassionate approach were truly outstanding. She absolutely deserves a five-star rating for her exceptional care and skill.

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DM

Dani M. Google 9 months ago

Rating

Bad!

Terrible service that left me without critical medication

Their customer service is completely useless, constantly pushing paperwork while providing zero actual assistance. I've experienced medication shortages twice now, even after proactively reaching out well ahead of time to prevent this exact issue. It's abundantly clear they have zero genuine concern for their patients' well-being.

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EF

Edward F. Google 9 months ago

Rating

Excellent!

Friendly service with clear explanation on sunday

Sam provided exceptional customer service, offering a comprehensive walkthrough of the test procedure and delivering a crystal-clear explanation of the results. The availability of this service on a Sunday is truly fantastic, making it incredibly convenient for patients like myself.

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VV

Vadims V. Google 9 months ago

Rating

Excellent!

Great service from caring medical team

Great spot Nurse Sam Really welcoming. Smart to be open on Sunday. Much appreciation

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SJ

Stephen J. Google 9 months ago

Rating

Average!

Terrible receptionists ruin an otherwise great practice

Medical staff are competent overall. Dr Hussain stands out as particularly exceptional. Unfortunately, the front desk personnel seem solely focused on rushing patients through, making scheduling an appointment an unnecessarily challenging experience.

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HA

Hossein A. Google 9 months ago

Rating

Excellent!

Compassionate care that truly makes a difference

Exceptional healthcare provider and team Deeply comprehends my mental and physical circumstances Supportive and compassionate Courteous and considerate Immense gratitude

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EN

Eli N. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

I consulted with Dr. Nadia Hussain, and she was incredibly compassionate and attentive. She guided me through discussing my health concerns and medications with remarkable gentleness and understanding. I'm truly grateful for her support and want to express my sincere thanks 🙏🌹

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MS

Maryam S. Google 10 months ago

Rating

Excellent!

Exceptional doctor with outstanding patient care

Absolutely outstanding Dr. Hussain. Couldn't have asked for a better healthcare professional.

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MM

Mehran M. Google 10 months ago

Rating

Excellent!

Amazing doctor with exceptional care

Dr. Hossein stands out as an exceptional healthcare professional who truly excels in patient care and medical expertise.

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HC

Husam C. Google 10 months ago

Rating

Excellent!

Exceptional care from a compassionate medical professional

Sam excels in her role. She consistently maintains a pleasant demeanor and smile. Her expertise and compassionate approach are remarkable. I'm truly grateful to have her as part of the 188 practice team.

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LA

Lauren A. Google 10 months ago

Rating

Excellent!

Compassionate care makes all the difference

A heartfelt appreciation for the compassionate and attentive nurse Sam, whose kindness and care made a significant difference during my time here.

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Patient Experience Summary

Patients consistently praise the clinical care and attentiveness of healthcare professionals at this practice, with particular recognition for thorough consultations, compassionate listening, and clear communication about treatment options. Weekend appointment availability is valued, and nursing staff receive frequent commendation for their gentle, professional approach and warm demeanor during procedures. However, several patients have reported concerns with reception efficiency, appointment scheduling challenges, and prescription processing delays, with some experiencing significant frustration when attempting to arrange follow-up care or obtain medication refills.

The practice demonstrates strong clinical expertise and patient-centered care, with doctors showing genuine concern for patient wellbeing and taking time to address health concerns comprehensively. Staff courtesy and responsiveness are highlighted as notable strengths. Despite these positive aspects of clinical service, administrative processes require attention, particularly around booking experience and prescription management, where patients have encountered unnecessary delays and barriers to accessing necessary medication support.

Appointment

81.64 %
Great

Reception

78.32 %
Great

Cleanliness

85.00 %
Excellent

Care

92.18 %
Excellent

Respect

90.27 %
Excellent

Seen on time

82.41 %
Great
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