Patient Experience Summary

Patients consistently praise the clinical care and attentiveness of healthcare professionals at this practice, with particular recognition for thorough consultations, compassionate listening, and clear communication about treatment options. Weekend appointment availability is valued, and nursing staff receive frequent commendation for their gentle, professional approach and warm demeanor during procedures. However, several patients have reported concerns with reception efficiency, appointment scheduling challenges, and prescription processing delays, with some experiencing significant frustration when attempting to arrange follow-up care or obtain medication refills.

The practice demonstrates strong clinical expertise and patient-centered care, with doctors showing genuine concern for patient wellbeing and taking time to address health concerns comprehensively. Staff courtesy and responsiveness are highlighted as notable strengths. Despite these positive aspects of clinical service, administrative processes require attention, particularly around booking experience and prescription management, where patients have encountered unnecessary delays and barriers to accessing necessary medication support.

Appointment

81.64 %
Great

Reception

78.32 %
Great

Cleanliness

85.00 %
Excellent

Care

92.18 %
Excellent

Respect

90.27 %
Excellent

Seen on time

82.41 %
Great

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SM

Samah M. Google 10 months ago

Rating

Excellent!

Compassionate care from an exceptional nurse

The personnel were incredibly friendly, and the service was top-notch. I had the pleasure of interacting with Sam, who is a highly skilled and competent nurse demonstrating exceptional professional expertise.

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GH

Grace H. Google 10 months ago

Rating

Excellent!

Life-changing care from an amazing doctor

Dr. Hussain is absolutely phenomenal. She genuinely pays attention to my concerns and validates my experiences 😭 What an incredible relief! I've consulted her twice now, and she's incredibly efficient and precise, instantly identifying the source of my discomfort. She's a true blessing. Absolutely recommend her x

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HT

Hawa T. Google 10 months ago

Rating

Excellent!

Attentive doctor with keen diagnostic skills

Dr. Hussein demonstrated exceptional professionalism and communication abilities. He thoroughly explained my medical condition and even identified an additional issue that was impacting my sense of taste.

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DJ

Diana J. Google 10 months ago

Rating

Great!

Compassionate care from dr hussain saves the day

The medical professionals at this clinic have been exceptional. During my recent appointment with Dr. Hussain, I was impressed by her attentiveness. Despite the brief 10-minute consultation window, she was patient and thorough, addressing all my inquiries and providing comprehensive clarifications without showing any signs of frustration. The only drawback of this healthcare facility is the inconsistent demeanor of certain reception staff members, though this does not detract significantly from the overall quality of care. In summary, it remains a commendable general practice.

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LV

Livia V. Google 10 months ago

Rating

Excellent!

Exceptional medical care with compassionate professional touch

Exceptional interaction with a remarkably compassionate, skilled, and empathetic medical professional.

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DW

Don W. Google 10 months ago

Rating

Excellent!

Exceptional care from a truly professional doctor

Dr. Hussain demonstrates an extraordinary level of professionalism and delivers remarkably impressive results, standing out as truly outstanding in his field.

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RC

Rita C. Google 10 months ago

Rating

Excellent!

Fast and friendly service from a pro

Sam was efficient and completed the task promptly. Great work and thanks for the quick service!

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GB

Ganna B. Google 10 months ago

Rating

Excellent!

Friendly doctor with exceptional patient care

Dr. Sam was phenomenal! Couldn't have asked for a better visit - totally satisfied and thrilled with the outcome!

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AV

Angelica V. Google 10 months ago

Rating

Excellent!

Efficient and quick service that exceeded expectations

Highly streamlined and effective

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JT

Jennifer T. Google 10 months ago

Rating

Excellent!

Friendly nurse makes shingles vaccine a breeze

I visited Sam, a nurse, today to receive my shingles immunization. She was delightful, extremely professional, and provided a clear, comprehensive explanation of the procedure.

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SR

Sridhar R. Google 10 months ago

Rating

Excellent!

Thorough and caring medical professional at its best

Comprehensive medical assessment with clear, thorough explanations provided by Sam, who was outstanding in delivering the examination and information.

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LD

Liisa D. Google 10 months ago

Rating

Excellent!

Smooth and gentle shot from skilled nurse

Sam administered the injection with remarkable gentleness, ensuring I experienced no discomfort whatsoever.

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NZ

Natalie Z. Google 10 months ago

Rating

Excellent!

Friendly service and weekend availability saves day

Securing a weekend consultation was fantastic. Nurse Sam demonstrated exceptional compassion and expertise during my visit - much appreciated!

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CL

Celine L. Google 10 months ago

Rating

Excellent!

Convenient weekend healthcare with caring professional nurse

Excellent, highly skilled healthcare professional offering weekend consultations with exceptional service

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LC

Larry C. Google 10 months ago

Rating

Excellent!

Quick and compassionate medical service today

I received a gentle reminder about my overlooked Sunday morning RSV consultation, and they promptly provided me with an alternative time slot later that same morning. I was thoroughly satisfied with the level of care and service I experienced.

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TH

Theo H. Google 10 months ago

Rating

Excellent!

Compassionate nurse made my hospital visit better

A heartfelt appreciation goes out to the wonderful nurse who was incredibly kind, professional, and provided me with comprehensive and helpful information during my visit.

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SR

Sara R. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Hussain provided a comprehensive and comforting consultation, taking into account all aspects of my medical concerns and offering thorough, holistic guidance.

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NK

Nikolett K. Google 10 months ago

Rating

Excellent!

Best gp practice with exceptional healthcare team

Absolutely top-notch service! This medical center is truly exceptional. I want to emphasize how incredible Dr. Nadia Hussain is - she's the most competent, knowledgeable, and proficient general practitioner I've ever encountered. She is simply outstanding. Please ensure she feels valued and appreciated! My sincere gratitude to the entire practice at 188. I also want to highlight Ms. Renata Maniak, a registry staff member who is absolutely fantastic. Thank you for your dedication and excellent work!

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AA

Anisa A. Google 10 months ago

Rating

Excellent!

Caring nurse made medical visit stress-free

Sam, the healthcare professional, demonstrated exceptional bedside manner. I felt completely at ease throughout the entire testing procedure, thanks to her compassionate approach.

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CC

Channelle C. Google 10 months ago

Rating

Excellent!

Lifelong care with exceptional surgical professionals

Incredible medical practice that I've trusted throughout my entire life. I couldn't imagine going anywhere else. The staff is consistently outstanding, providing top-notch support and care. Dr. Hussain and Dr. Bentley are particularly exceptional, always going above and beyond for their patients.

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Patient Experience Summary

Patients consistently praise the clinical care and attentiveness of healthcare professionals at this practice, with particular recognition for thorough consultations, compassionate listening, and clear communication about treatment options. Weekend appointment availability is valued, and nursing staff receive frequent commendation for their gentle, professional approach and warm demeanor during procedures. However, several patients have reported concerns with reception efficiency, appointment scheduling challenges, and prescription processing delays, with some experiencing significant frustration when attempting to arrange follow-up care or obtain medication refills.

The practice demonstrates strong clinical expertise and patient-centered care, with doctors showing genuine concern for patient wellbeing and taking time to address health concerns comprehensively. Staff courtesy and responsiveness are highlighted as notable strengths. Despite these positive aspects of clinical service, administrative processes require attention, particularly around booking experience and prescription management, where patients have encountered unnecessary delays and barriers to accessing necessary medication support.

Appointment

81.64 %
Great

Reception

78.32 %
Great

Cleanliness

85.00 %
Excellent

Care

92.18 %
Excellent

Respect

90.27 %
Excellent

Seen on time

82.41 %
Great
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