Patient Experience Summary

Patients consistently praise the clinical care and attentiveness of healthcare professionals at this practice, with particular recognition for thorough consultations, compassionate listening, and clear communication about treatment options. Weekend appointment availability is valued, and nursing staff receive frequent commendation for their gentle, professional approach and warm demeanor during procedures. However, several patients have reported concerns with reception efficiency, appointment scheduling challenges, and prescription processing delays, with some experiencing significant frustration when attempting to arrange follow-up care or obtain medication refills.

The practice demonstrates strong clinical expertise and patient-centered care, with doctors showing genuine concern for patient wellbeing and taking time to address health concerns comprehensively. Staff courtesy and responsiveness are highlighted as notable strengths. Despite these positive aspects of clinical service, administrative processes require attention, particularly around booking experience and prescription management, where patients have encountered unnecessary delays and barriers to accessing necessary medication support.

Appointment

81.64 %
Great

Reception

78.32 %
Great

Cleanliness

85.00 %
Excellent

Care

92.18 %
Excellent

Respect

90.27 %
Excellent

Seen on time

82.41 %
Great

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TP

Tanvi P. Google 10 months ago

Rating

Excellent!

Amazing first visit with caring professional

I just had my initial visit to this practice, and I'm genuinely pleased with the experience. The staff member was incredibly compassionate and provided a clear, thorough explanation of everything. I truly appreciate their professionalism and care.

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MB

Ma B. Google 10 months ago

Rating

Excellent!

Great doctor with excellent bedside manner

Dr Hussain provided excellent assistance and was incredibly supportive during our interaction.

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TG

Tizzie G. Google 10 months ago

Rating

Excellent!

Amazing service from a true professional

Sam provided exceptional service and went above and beyond expectations!

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DA

Doha A. Google 10 months ago

Rating

Excellent!

Sam's service blew me away completely

Sam truly stands out as an exceptional individual who consistently impresses and delights.

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OB

Olivia B. Google 10 months ago

Rating

Excellent!

Amazing care from a compassionate nurse

The weekend medical appointment was absolutely wonderful. I was immediately attended to by Nurse Samuel, who demonstrated remarkable compassion and tenderness throughout my visit. I cannot recommend this service highly enough!

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AQ

Abdul Q. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

I've encountered Dr. Hussain twice at my general practitioner's office, and she has been incredibly attentive to all my concerns. She carefully listened to my problems and addressed them with compassion. She is an excellent listener and demonstrates genuine kindness. I am truly grateful for her care.

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MR

Maryam R. Google 10 months ago

Rating

Excellent!

Compassionate doctor makes medical visit a breeze

The physician demonstrated exceptional compassion, took ample time to address our inquiries thoroughly, and provided clear explanations. Her professional demeanor and expertise were truly impressive.

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PK

Priyanka K. Google 10 months ago

Rating

Excellent!

Fantastic healthcare and compassionate doctors at practice

I was experiencing significant challenges with my prior general practitioner, which led me to switch to Practice @188. My interaction with them has been absolutely fantastic from the start! The entire process, from initial registration to securing an appointment with Dr. Nadia, has been incredibly seamless and well-organized. The entire team is warm, approachable, and supportive. Dr. Nadia is particularly outstanding - she greets patients with a genuine, welcoming smile and demonstrates impressive medical expertise combined with compassionate care. She promptly engaged with me, asking pertinent questions and actively working to diagnose and address my pain effectively. I am truly delighted and grateful to now be part of this practice. My sincere appreciation to the entire team.

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EJ

Eli J. Google 10 months ago

Rating

Excellent!

Friendly staff made my vaccine experience awesome

I scheduled my appointment with Carmen, who proved to be exceptionally supportive and ensured the entire experience was seamless and worry-free. I was there for travel immunizations, and Nurse Sam was truly outstanding — welcoming, expert, and remarkably careful during the vaccinations. I felt completely cared for and thoroughly briefed about all the health requirements for my upcoming journey. Sincere appreciation goes to Carmen and Sam!

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RS

Rachhu S. Google 10 months ago

Rating

Excellent!

Amazing doctor and staff at practice @188

I'm absolutely delighted with my experience at the practice @188, especially during my consultation with Dr Nadia Hussain. She was incredibly warm and approachable, and the reception team was equally welcoming and supportive. My sincere gratitude to everyone there.

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RS

Refael S. Google 10 months ago

Rating

Excellent!

Exceptional dental care from a true professional

Absolutely top-notch care from Dr. Hussain - couldn't have asked for better service!

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SR

Saeed R. Google 10 months ago

Rating

Excellent!

Compassionate care from an amazing healthcare professional

Dr. Hussain was an exceptional healthcare professional during my visit. Her demeanor was incredibly compassionate and respectful, and she went above and beyond to provide outstanding care. She truly embodies what it means to be a genuine medical practitioner.

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SC

Shelby C. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with genuine care and understanding

I've never encountered a more attentive, empathetic, and patient-centered general practitioner. Their compact, committed staff has been instrumental in addressing my diverse health needs, from mental wellness to women's healthcare, consistently creating an environment where I feel heard and supported. As I prepare for an international relocation, they continue to provide exceptional assistance with my medical management and prescription requirements. I cannot emphasize enough how strongly I endorse The Practice @ 188!

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MM

Michal M. Google 10 months ago

Rating

Excellent!

Exceptional service with a smile from sam

Sam demonstrated exceptional service with a perfect blend of efficiency, professionalism, and genuine warmth.

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BB

Bella B. Google 10 months ago

Rating

Excellent!

Exceptional nurse makes first visit truly memorable

I visited this medical office for the first time, and the nurse Sam was truly exceptional. Her demeanor was completely professional, her touch was incredibly gentle, and she demonstrated remarkable compassion throughout my appointment!

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DC

Doreen C. Google 10 months ago

Rating

Excellent!

Compassionate care from a truly exceptional doctor

I visited Dr. Nyla Khan's clinic this evening for my first appointment at this medical practice. The front desk staff greeted me warmly and made me feel welcome. Dr. Khan was exceptionally attentive, listening carefully as I described my health concern, and she approached my situation with compassion and professionalism. She thoroughly explained the potential treatment approaches without making me feel hurried, despite it being a late appointment. As someone who doesn't frequently seek medical attention, I was genuinely impressed by the quality of care I experienced. I'm truly thankful to Dr. Khan for her excellent service. I sincerely hope the practice continues to thrive and provide such outstanding healthcare to the community. Your commitment to patient care is truly commendable.

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ML

Miriam L. Google 10 months ago

Rating

Excellent!

Compassionate nurse who made my day better

A compassionate and caring nurse with a warm demeanor. Sending heartfelt wishes for continued wellness and joy in the years ahead.

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JJ

Josh J. Google 10 months ago

Rating

Excellent!

Amazing service with a smile

Sam is truly exceptional!! She consistently demonstrates remarkable attentiveness to patient concerns and needs, while maintaining a warm and cheerful demeanor throughout her work.

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MN

Maj N. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with compassionate and caring staff

I'm thoroughly impressed with my experience at 188 The Practice located on Golders Green Road. Their service consistently demonstrates kindness, professionalism, and remarkable efficiency. A particularly special acknowledgment must go to Marsela, the receptionist – she is genuinely an extraordinary individual. Her compassionate approach, remarkable patience, and unwavering commitment significantly enhance every patient interaction. She provides tremendous support to patients and is undoubtedly a crucial member of the GP team. Sincere gratitude also goes to Dr. Ambia for her ongoing dedication and the outstanding medical care she delivers – which is truly commendable. To Dr. John Bentley – you've assembled an exceptional team, and I hope you recognize the immense value they bring. I strongly encourage you to ensure they receive the recognition and appreciation they genuinely merit, with special emphasis on Marsela.

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Patient Experience Summary

Patients consistently praise the clinical care and attentiveness of healthcare professionals at this practice, with particular recognition for thorough consultations, compassionate listening, and clear communication about treatment options. Weekend appointment availability is valued, and nursing staff receive frequent commendation for their gentle, professional approach and warm demeanor during procedures. However, several patients have reported concerns with reception efficiency, appointment scheduling challenges, and prescription processing delays, with some experiencing significant frustration when attempting to arrange follow-up care or obtain medication refills.

The practice demonstrates strong clinical expertise and patient-centered care, with doctors showing genuine concern for patient wellbeing and taking time to address health concerns comprehensively. Staff courtesy and responsiveness are highlighted as notable strengths. Despite these positive aspects of clinical service, administrative processes require attention, particularly around booking experience and prescription management, where patients have encountered unnecessary delays and barriers to accessing necessary medication support.

Appointment

81.64 %
Great

Reception

78.32 %
Great

Cleanliness

85.00 %
Excellent

Care

92.18 %
Excellent

Respect

90.27 %
Excellent

Seen on time

82.41 %
Great
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