The Pump House Surgery

Unprofessional care left me feeling vulnerable and scared

The physician advised me to contact emergency services if my condition deteriorated, which immediately raised my anxiety. This recommendation came after she had already made me feel utterly insignificant and worthless.

Disappointing medical experience lacking compassion

medical services devoid of compassion.

Disappointing service and outdated medical care

Once a top-notch medical procedure, now barely deserving of a single star - particularly their medication distribution center is a disappointment.

Prescription nightmare at this unresponsive medical practice

The repeat prescription procedure is absolutely frustrating. As a patient requiring ongoing medication, my initial experience was challenging - after submitting the online form, I encountered complete radio silence, had to make multiple follow-up calls, and ultimately needed to visit the clinic in person when my prescription expired. The current situation is even more problematic; despite submitting the form a week ago, I've received no updates and am again approaching a medication shortage. This inefficient process is causing unnecessary anxiety, and the practice manager urgently needs to review and improve their administrative systems. Having recently moved to this area, I'm comparing this experience unfavorably to my previous GP, who managed repeat prescriptions seamlessly. It's not a complex task, so why are they making it so unnecessarily difficult for patients?

Nightmare healthcare experience with impossible doctor appointments

Utterly unbelievable how impossible it is to schedule a doctor's visit! The phone lines are constantly jammed, and the entire practice seems completely disorganized.

Incredible care from amazing medical professionals

These medical professionals are truly exceptional. The entire team provides outstanding, compassionate care and support that goes above and beyond expectations.

Slow dispensary mars otherwise great service

Scheduling appointments has consistently been smooth. However, the dispensary's service is incredibly sluggish, so if you're picking up medication, be prepared for a lengthy wait time.

Worst purchase ever waste of money

Completely worthless.

Unhelpful receptionists ruin the medical experience

Whenever I reach out via phone, I'm invariably greeted by a receptionist who appears disinterested, clearly unhappy in their role, and visibly reluctant to provide even basic assistance. At the initial point of interaction, one would anticipate a degree of understanding and compassion. Instead, it seems their primary goal is to terminate the call as quickly as possible and return to casual conversation with colleagues. Having been a patient at this medical practice for several years, I feel compelled to share my frustration with their customer service approach.

Compassionate nurse helps anxious patient through blood test

I accompanied my sister, who struggles with severe depression, to get her blood drawn today. Typically, her medical procedures are challenging due to her hard-to-access veins, and she was feeling particularly nervous. However, the phlebotomist named Petrina was incredibly skilled and compassionate. She successfully drew blood on the first attempt and was wonderfully supportive, helping to calm my sister's anxiety. My sincere appreciation goes to her.

Worst pharmacy experience ever

Placed an online order for my prescription on Monday, which showed as ready. Went to pick it up Wednesday, only to be told it would definitely be available by Friday. I specifically asked if they were certain, mentioning my upcoming holiday. They assured me yes. Come Friday, they apologize and explain they've mistakenly ordered an incorrect quantity, leaving me without my medication.

Hayley saved the day with quick medical help

Hayley, the administrative staff member, provided top-notch assistance when I had an urgent need to forward my blood test outcomes to my specialist ahead of a scheduled consultation. She processed my request promptly and efficiently. :)

Worst experience ever with this terrible service

Absolute rock bottom experience. I'd rate this service even lower than the minimum possible rating if I could. Completely unacceptable.

Worst medical service ever experienced in my life

The depths of poor service at the pump house surgery are truly remarkable. Misplaced and misdirected test results, coupled with discourteous staff who are rarely even visible, make getting medical attention nearly impossible. Your odds of securing a consultation with an actual physician are about as likely as performing a resurrection. Should you somehow manage to schedule an appointment, be prepared to wait an entire month for the privilege.

Exceptional care from start to finish

I'm compelled to express my sincere appreciation for the exceptional service I experienced across all departments of this practice. Every interaction was handled with professionalism and care. Truly impressive work.

Chaotic workplace with zero professionalism or direction

This establishment is a complete farce, perfect for witnessing a group of incompetent individuals collaborating in total disarray. It's reminiscent of those dysfunctional restaurants featured on reality shows where a celebrity chef attempts to salvage the operation. Communication here is a nightmare - trying to reach anyone is an exercise in futility, and on the rare occasion you do connect, you're greeted with pure dismissiveness. I'm utterly perplexed by the state of this organization, and quite frankly, it's far from impressive.

Caring doctors struggling with overwhelming patient demand

The medical practice urgently needs to expand its workforce or adjust scheduling to accommodate working professionals. The physicians and personnel are EXCELLENT, but they're severely understaffed for a community that has experienced significant population growth over the past half-decade. The 8am appointment system is frustrating, with patients being redirected to nurses for substantial medical concerns, which is incredibly challenging. There appears to be no effective triage process, with critical health issues seemingly deprioritized in favor of less urgent consultations.

Heartbreaking failure of mental health support system

Visited the facility today seeking support for my mental health crisis, expressing suicidal thoughts, only to be dismissed with a "come back Thursday" response. Overwhelmed by hopelessness, I've destroyed my home and recklessly crashed my motorcycle on the return journey, feeling utterly abandoned. Their apparent lack of compassion is devastating. I strongly advise against seeking help from this heartless place. Now I'm nursing broken knuckles and experiencing intense physical and emotional pain. Regards from someone who feels completely insignificant.

Frustrating service with zero customer communication

Each encounter with this dispensary and its accompanying personnel consistently falls short of expectations. Their phone system lacks an answering machine or queue management, making it incredibly challenging to establish contact without physically appearing on-site. Regrettably, the entire experience proves thoroughly unsatisfactory.

Skilled phlebotomist turns blood draw into smooth experience

Trina from the medical practice was exceptional when drawing my blood today. Blood tests have always been a source of anxiety for me because my veins are notoriously tricky, but Trina was incredibly compassionate and patient, helping to calm my nerves. She skillfully managed the procedure, and before I knew it, I was done in just a short time! I'm truly grateful for her professionalism and kindness.