Patient Experience Summary

Patients consistently report positive experiences with clinical care, communication, and reception. Staff demonstrate courtesy, attentiveness, and genuine compassion across consultations, procedures, and appointment scheduling. Physicians excel at listening carefully to concerns, providing clear explanations, and creating a comfortable environment, particularly during anxiety-inducing procedures such as cervical screening. The reception experience is frequently praised for being welcoming and supportive, with appointment booking described as straightforward through both telephone and online systems. Responsiveness and efficiency are evident, with several patients noting swift appointment access and prompt service delivery.

However, some patients have experienced challenges with appointment scheduling and coordination. Concerns include rigid compartmentalisation of appointments requiring multiple bookings for related health issues, difficulties with online booking systems, and occasional staff communication gaps resulting in fragmented care experiences. One patient reported frustration with multiple visits required due to scheduling constraints, while another noted that booking consultations can prove challenging despite the quality of clinical care provided.

Overall, the practice demonstrates strong clinical competence and compassionate care delivery, with particular strengths in communication, reassurance, and creating a welcoming environment. Improvements to appointment coordination and booking system functionality would enhance the patient experience further.

Appointment

85.75 %
Excellent

Reception

91.50 %
Excellent

Cleanliness

88.00 %
Excellent

Care

93.25 %
Excellent

Respect

94.10 %
Excellent

Seen on time

87.50 %
Excellent

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RP

Revd. P. Google 9 months ago

Rating

Excellent!

Exceptional medical care with compassion and expertise

Doctor demonstrated exceptional professionalism and compassion during our consultation. Her approach was meticulous yet soothing, and she took the time to listen carefully to my concerns. I appreciated her comprehensive explanations and thoughtful guidance. Her expertise and kind demeanor made me feel completely comfortable and reassured. I'm truly grateful for the outstanding care I received.

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JK

John K. Google 9 months ago

Rating

Excellent!

Great customer service that exceeded expectations

Extremely satisfied with the exceptional service, which was delivered by incredibly courteous and supportive staff members.

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DT

Daniel T. Google 9 months ago

Rating

Excellent!

Katherine saved the day with amazing service

Katherine provided exceptional service, demonstrating both warmth and genuine helpfulness throughout our interaction.

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AA

Andrzej A. Google 9 months ago

Rating

Excellent!

Smooth medical experience with attentive doctor

The scheduled appointment occurred precisely as planned, with seamless communication throughout. The consultation with the physician was comprehensive and clear, leaving me fully informed and content. Regards, andrew

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JJ

Jacqueline J. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Ahmed demonstrated a thorough and attentive approach to our consultation. She carefully listened to my concerns without dominating the discussion. Her strategic questioning helped her comprehensively understand my situation before offering guidance. I appreciate her professional and patient manner. Thank you.

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BC

Basil C. Google 9 months ago

Rating

Excellent!

Quick and efficient medical service

Swift and efficient service. Scheduled appointment on Monday, consultation completed Tuesday, and managed to pick up prescription immediately after.

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DJ

Djdhdj J. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

The physician was personable and approachable, carefully hearing out my concerns and giving me their full attention.

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DW

Denise W. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Johan truly stands out as a compassionate healthcare provider. Her approach is unhurried and attentive, taking the time to fully understand my concerns. I have complete trust in her professional guidance and feel genuinely heard during our consultations. She validates my experiences and perspectives, never making me feel minimized or overlooked.

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ON

Ogwuda N. Google 9 months ago

Rating

Excellent!

Great care and compassionate doctors at range medical

My inaugural visit to Range Medical Centre was thrilling, and the services provided were exceptional. The young physician, Dr Elzubir, was welcoming and attentively heard my concerns, leaving me thoroughly satisfied. My experience at Range Medical Centre has been outstanding and remarkable. My recent consultation with Dr White has significantly improved my health, bringing me joy and contentment. In fact, Dr White has become more than just a healthcare provider - almost a compassionate companion. I genuinely appreciate the entire medical center and wholeheartedly recommend them to everyone.

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AE

Amar E. Google 9 months ago

Rating

Excellent!

Compassionate care from amazing doctor at range medical

Range Medical Centre stands out as a top-notch healthcare provider. I want to highlight Dr. Rosa Johan in particular, who impressed me with her exceptional professionalism and compassionate approach. Her commitment to patient care is truly remarkable and deeply appreciated.

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LT

Luchia T. Google 9 months ago

Rating

Great!

Helpful nurse, but scheduling needs improvement

The healthcare professional was compassionate and provided excellent guidance for my child, though scheduling consultations proves challenging and somewhat frustrating.

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AD

Angela D. Google 9 months ago

Rating

Excellent!

Exceptional service with caring professional consultation

Arrived punctually and provided a comprehensive consultation that left me feeling completely at ease. Much appreciation for the service.

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LN

Lorraine N. Google 9 months ago

Rating

Bad!

Chaotic service and frustrating patient experience

Deeply frustrated with Range right now. I've visited three times today. Their staff communication seems completely disjointed, and this lack of coordination is resulting in subpar patient treatment and overall poor service quality.

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CB

Clare B. Google 9 months ago

Rating

Excellent!

Exceptional healthcare with caring and efficient staff

The front desk personnel and the doctor were exceptional. I was swiftly assisted in scheduling an appointment for my antibiotic needs by a kind receptionist and was seen promptly by a competent physician. An outstanding experience from beginning to end.

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WB

Wasim B. Google 9 months ago

Rating

Excellent!

Caring doctor helps me heal skin condition

I visited the medical center today to address my dermatological issue, and I was seen by Dr. Tamara. She was incredibly kind and supportive throughout my consultation. Previously, when I sought treatment for the same condition, I didn't experience any improvement. However, with the new approach she recommended, I can clearly see positive changes. My condition has definitely gotten better. I'm truly grateful. A big thank you to Tamara.

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MM

Martin M. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Exceptional care from this physician who truly excelled in communication. Dr. Farrukh carefully listened to my concerns, provided thorough explanations, and collaboratively explored the most suitable treatment approaches. You are an outstanding representative of your medical practice.

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AM

Ali M. Google 9 months ago

Rating

Excellent!

Compassionate care that truly made my day

I want to convey my heartfelt appreciation to the medical facility and its incredibly skilled and committed personnel. Their compassionate support and outstanding treatment were immensely beneficial to me today. The team's considerate demeanor and empathetic approach truly made a significant impact, and I am profoundly grateful for their help. I would also like to offer my most sincere thanks and recognition to the physician for their remarkable medical care.

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AA

Adam A. Google 9 months ago

Rating

Excellent!

Quick and reliable service for my needs

Assigned a task with little warning. Couldn't have asked for better.

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LP

Liam P. Google 9 months ago

Rating

Excellent!

Great service with a smile

Courteous and competent employees who are welcoming and provide excellent assistance

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LT

Liana T. Google 9 months ago

Rating

Excellent!

Friendly service with a smile and speed

The staff member was incredibly friendly and handled my request with remarkable efficiency and grace 💕

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0844 4996977
  • The Range Medical Centre 121 Withington Road Whalley Range Manchester M16 8EE

Patient Experience Summary

Patients consistently report positive experiences with clinical care, communication, and reception. Staff demonstrate courtesy, attentiveness, and genuine compassion across consultations, procedures, and appointment scheduling. Physicians excel at listening carefully to concerns, providing clear explanations, and creating a comfortable environment, particularly during anxiety-inducing procedures such as cervical screening. The reception experience is frequently praised for being welcoming and supportive, with appointment booking described as straightforward through both telephone and online systems. Responsiveness and efficiency are evident, with several patients noting swift appointment access and prompt service delivery.

However, some patients have experienced challenges with appointment scheduling and coordination. Concerns include rigid compartmentalisation of appointments requiring multiple bookings for related health issues, difficulties with online booking systems, and occasional staff communication gaps resulting in fragmented care experiences. One patient reported frustration with multiple visits required due to scheduling constraints, while another noted that booking consultations can prove challenging despite the quality of clinical care provided.

Overall, the practice demonstrates strong clinical competence and compassionate care delivery, with particular strengths in communication, reassurance, and creating a welcoming environment. Improvements to appointment coordination and booking system functionality would enhance the patient experience further.

Appointment

85.75 %
Excellent

Reception

91.50 %
Excellent

Cleanliness

88.00 %
Excellent

Care

93.25 %
Excellent

Respect

94.10 %
Excellent

Seen on time

87.50 %
Excellent
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