Patient Experience Summary

Patients consistently report positive experiences with clinical care, communication, and reception. Staff demonstrate courtesy, attentiveness, and genuine compassion across consultations, procedures, and appointment scheduling. Physicians excel at listening carefully to concerns, providing clear explanations, and creating a comfortable environment, particularly during anxiety-inducing procedures such as cervical screening. The reception experience is frequently praised for being welcoming and supportive, with appointment booking described as straightforward through both telephone and online systems. Responsiveness and efficiency are evident, with several patients noting swift appointment access and prompt service delivery.

However, some patients have experienced challenges with appointment scheduling and coordination. Concerns include rigid compartmentalisation of appointments requiring multiple bookings for related health issues, difficulties with online booking systems, and occasional staff communication gaps resulting in fragmented care experiences. One patient reported frustration with multiple visits required due to scheduling constraints, while another noted that booking consultations can prove challenging despite the quality of clinical care provided.

Overall, the practice demonstrates strong clinical competence and compassionate care delivery, with particular strengths in communication, reassurance, and creating a welcoming environment. Improvements to appointment coordination and booking system functionality would enhance the patient experience further.

Appointment

85.75 %
Excellent

Reception

91.50 %
Excellent

Cleanliness

88.00 %
Excellent

Care

93.25 %
Excellent

Respect

94.10 %
Excellent

Seen on time

87.50 %
Excellent

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MM

Missld01 M. Google 10 months ago

Rating

Excellent!

Great doctor who truly listens and cares

Met with a skilled physician who demonstrates excellent listening abilities and truly pays attention to my concerns.

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SC

Sidra C. Google 10 months ago

Rating

Great!

Compassionate doctor who truly listens and cares

Dr. Arif provides exceptional care, demonstrating genuine concern and dedication to her patients' well-being.

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OO

Onaedoxtornado O. Google 10 months ago

Rating

Excellent!

Incredible medical care that truly transformed my experience

Incredible! Absolutely incredible. After a falling out with my previous healthcare provider (Withington medical practice, truly terrible - avoid at all costs), I transferred here. My application was processed incredibly quickly within a day. This morning, I booked an appointment to sort out my repeat prescription. The receptionist was phenomenal, going to extraordinary lengths to secure my appointment. Because of my speech impairment, which makes my communication slower, I was initially nervous. However, the receptionist was incredibly understanding, listening attentively without interrupting or attempting to complete my sentences. Dr Madden was equally remarkable. In one brief telephone consultation, he resolved multiple issues that had been dragging on for months with my former GP. Just when I had lost all hope in medical practices, The Range restored my faith completely. No last-minute prescription delays, no disrespectful interruptions - they genuinely demonstrate exceptional patient care and compassion. I cannot thank them enough! Truly outstanding service that prioritizes patient wellbeing. Thank you, thank you, thank you! 👨🏻‍⚕️🩺❤️

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CH

Claire H. Google 10 months ago

Rating

Excellent!

Exceptional care from a compassionate gp

I have no criticisms to make about my doctor's appointment. Scheduling the visit was straightforward, and the GP was personable, comprehensive, and attentive throughout our consultation. She was extremely professional and caring. The doctor provided me with complete information and has committed to conducting additional research before determining the next steps, which I truly value. The entire consultation could not have been more satisfactory.

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TH

Tonilea H. Google 10 months ago

Rating

Excellent!

Compassionate doctor made me feel comfortable today

My appointment with Dr. White today was a positive experience. I was particularly grateful for his compassionate approach to my sensitive medical concern. He helped me feel comfortable and discussed a clear treatment strategy that addressed my worries. I've been a patient at this practice for many years and consistently find the staff to be supportive and welcoming. As someone who experiences significant anxiety around medical visits, I deeply appreciate the team's understanding and assistance in helping me through my appointments.

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AM

Arsalan M. Google 10 months ago

Rating

Excellent!

Decent care despite scheduling hiccup at clinic

Despite the scheduling delay, the physician provided excellent assistance, resulting in a moderately satisfactory experience that earns a middle-of-the-road rating.

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NS

Naheed S. Google 10 months ago

Rating

Excellent!

Smooth dental care with dr arif

Pleasant interaction with Dr. Arif, overall satisfactory medical consultation.

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AH

Alan H. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Smith is an exceptional physician who excels at communication, breaking down complex medical information in a way that's easy to understand and helping patients feel comfortable and relaxed during consultations.

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RB

Roda B. Google 10 months ago

Rating

Excellent!

Exceptional service with a smile

Exceptional employee who demonstrates top-notch interpersonal skills and maintains a warm, welcoming demeanor throughout our interactions.

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S(

Shuhan (. Google 10 months ago

Rating

Excellent!

Katherine saved the day with her care

Katherine provided exceptional care during my treatment, demonstrating remarkable compassion that instantly helped me relax. Her gentle demeanor and professional manner were truly comforting. I'm grateful for her wonderful support!

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RC

Reg C. Google 10 months ago

Rating

Excellent!

Amazing service from a true professional

A TRUE PROFESSIONAL WHO EXCELS IN HER ROLE, MUCH APPRECIATION.

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OL

Oluwatodimu L. Google 10 months ago

Rating

Excellent!

Compassionate nurse made my medical visit awesome

The healthcare professional was incredibly compassionate and thoroughly explained the rationale behind the cervical screening. She was also helpful when I asked her to assist me with reading my weight measurement. In summary, the entire experience was absolutely perfect.

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AS

Amelia S. Google 10 months ago

Rating

Excellent!

Katherine made my medical visits stress-free

I consulted Katherine on two separate occasions: initially for immunizations at a travel health consultation, and subsequently for a cervical screening. Her approach was exceptional in both instances - she was incredibly warm and comforting. Katherine provided comprehensive explanations about each procedure and consistently prioritized my sense of ease and well-being throughout the entire experience.

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S(

S (. Google 10 months ago

Rating

Excellent!

Compassionate care makes smear test surprisingly comfortable

I underwent my cervical screening with Nurse Practitioner Katherine, and truly, the experience couldn't have been more positive. She demonstrated exceptional compassion, tenderness, and professionalism. Right from my arrival, she created an environment that made me feel secure and relaxed. Katherine provided ample opportunity for me to voice any concerns, which significantly helped alleviate my anxiety. Throughout the procedure, she consistently checked on my comfort level, and her supportive demeanor transformed what could have been a dread-inducing appointment into something remarkably straightforward and calm. I'm deeply appreciative of the exceptional care she provided. My sincere thanks, Katherine!

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MA

Mohamed A. Google 10 months ago

Rating

Excellent!

Friendly service with helpful professional advice

Warm greeting and highly informative discussion. Much appreciation for the helpful service.

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MM

Mishmash M. Google 10 months ago

Rating

Excellent!

Exceptional care that truly listens and understands

I've been a patient at this medical practice for several years now, and my opinion remains unchanged: I am thoroughly delighted with their entire team, from the front desk staff to the healthcare providers. The receptionists are exceptionally supportive, and the practitioners truly engage with patients not out of obligation, but with genuine care and concern. I would enthusiastically rate them 11 out of 10 😀

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FA

Faiz A. Google 10 months ago

Rating

Great!

Smooth online booking with flexible time slots

Scheduling the appointment online was straightforward. There were plenty of convenient time options to choose from.

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KB

Kehinde B. Google 10 months ago

Rating

Excellent!

Compassionate care exceeded my highest expectations

I consulted with Katherine (NP) who was incredibly warm and put me completely at ease during my entire visit. What I was dreading turned out to be surprisingly smooth and stress-free. My interactions at the Range have been exceptional; I genuinely feel like my concerns are valued, my perspective matters, and I'm treated with genuine respect. I cannot recommend them enough!

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MH

Muhammed H. Google 10 months ago

Rating

Excellent!

Solid product that meets my expectations well

Quite excellent

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SH

Steve H. Google 10 months ago

Rating

Excellent!

Exceptional care and compassionate doctors at clinic

Dr. Smith and the entire medical team provided incredibly supportive guidance. Using the GP App, I scheduled an appointment that was confirmed within seven days, and I appreciated being able to select my preferred physician. Although I've only consulted with Dr. Smith a few times, his approach to patient care is genuinely compassionate and understanding, making me feel completely at ease during my visits.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0844 4996977
  • The Range Medical Centre 121 Withington Road Whalley Range Manchester M16 8EE

Patient Experience Summary

Patients consistently report positive experiences with clinical care, communication, and reception. Staff demonstrate courtesy, attentiveness, and genuine compassion across consultations, procedures, and appointment scheduling. Physicians excel at listening carefully to concerns, providing clear explanations, and creating a comfortable environment, particularly during anxiety-inducing procedures such as cervical screening. The reception experience is frequently praised for being welcoming and supportive, with appointment booking described as straightforward through both telephone and online systems. Responsiveness and efficiency are evident, with several patients noting swift appointment access and prompt service delivery.

However, some patients have experienced challenges with appointment scheduling and coordination. Concerns include rigid compartmentalisation of appointments requiring multiple bookings for related health issues, difficulties with online booking systems, and occasional staff communication gaps resulting in fragmented care experiences. One patient reported frustration with multiple visits required due to scheduling constraints, while another noted that booking consultations can prove challenging despite the quality of clinical care provided.

Overall, the practice demonstrates strong clinical competence and compassionate care delivery, with particular strengths in communication, reassurance, and creating a welcoming environment. Improvements to appointment coordination and booking system functionality would enhance the patient experience further.

Appointment

85.75 %
Excellent

Reception

91.50 %
Excellent

Cleanliness

88.00 %
Excellent

Care

93.25 %
Excellent

Respect

94.10 %
Excellent

Seen on time

87.50 %
Excellent
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