The Reddish Family Practice

Serious concern about access and perceived safety.

My daughter and her unborn baby would have died because of this surgery. Feeling very unwell, my heavily pregnant daughter rang NHS 111. They told her to go to the pharmacy. The pharmacist ( Heaton Moor) said she really needed a doctor. The Family Surgery receptionist was helpful and said she'd put the request straight through. The GP ? Nope. They couldn't even be bothered to see my daughter, but simoly told her to go to the pharmacist. IF they'd seen her for simple checks, they'd have realised her heart rate was through the roof and she had Sepsis. A very fast moving condition that could have killed the baby, lost my daughter her limbs or her life. Fortunately my daughter had a midwife appointment a few hours later and the midwife immediately spotted how ill she was. A midwife who was no doubt on a fraction of the salary of the GP who couldn't be arsed to see her. My daughter was rushed to A&E and couldn't even stand uo by the time she got to the ward. Within minutes they had her on bed with drips. Initially they planned to induce the baby early ( 32 weeks) to save her. Fortunately after intravenous antibiotics and 6 days in hospital she was out of the danger zone. A quick check of my daughter's notes would have made it clear she was not a hypochondriac - she very rarely goes to the GP. I highly suspect the GP didn't even do that. Unfortunately my daughter does not want to "make a fuss" and lodges an official complaint against this GP. I certainly hope this doesn't let them off the hook and the Family Surgery realise they could have had 2 deaths on their hands due to his or her lack of care. I'd like to think they've taken their own action and at the very least given this person more training or guidelines to follow. A reprimand even . Unfortunately I suspect otherwise. Not once has anyone apologised.

Compassionate doctor who truly cares about patients

Visited on September 4th, and the female physician was absolutely fantastic. Her examination and consultation were top-notch. She epitomizes what a truly exceptional doctor should be - if all medical professionals were like her, patients would have zero grievances. She embodies the compassionate approach to healthcare that was once the standard, truly caring in her approach.

Grateful customer appreciates amazing service

I genuinely appreciate all of you

Worst medical experience ever terrible service everywhere

An absolutely disrespectful front desk staff member who believes it's acceptable to belittle patients. Their scheduling process is a complete disaster, making it nearly impossible to secure a timely appointment, and even when you finally get seen, the medical assessment is inaccurate! I strongly recommend seeking care elsewhere, even if it requires additional effort. Total organizational chaos!

Terrible service and patient neglect at clinic

This establishment is deteriorating STOP focusing on new clients & address your current patient load!! I've been attempting to schedule an appointment for weeks and have been consistently frustrated and completely fed up at this point

Terrible healthcare service with unhelpful staff

Absolutely terrible service. The staff consistently ignore phone calls and refuse to schedule consultations. This medical practice, including their reception team, represents the lowest standard of healthcare in Manchester.

Terrible doctor disappoints with poor medical care

Absolutely terrible doctor. Completely unprofessional and shows zero care for patients. Would never recommend this physician to anyone.

Compassionate care when i needed it most

I was seeking a prompt medical consultation and was met with genuine warmth and empathy from the front desk staff both on Friday afternoon and this morning. Dr. Roberts was equally supportive during my appointment today, displaying remarkable compassion and sensitivity precisely when I required it most. My sincere appreciation goes out to everyone involved.

Terrible service and zero customer privacy

The employees are incredibly discourteous, and the lack of confidentiality is appalling. Everyone within earshot can overhear conversations at the service desk. This establishment has clearly deteriorated significantly.

Terrible healthcare experience with dangerous gp practice

Initially promising, the experience quickly deteriorated. The practice appeared welcoming with friendly staff, but since January 2025, I've repeatedly been disappointed and found myself in A&E seeking diagnosis. A 'routine' appointment was scheduled for an urgent matter, and during the consultation, I was informed of a three-week wait for blood tests, accompanied by a distressing interaction with the receptionist that remained unresolved. The following day, I ended up in A&E and was diagnosed with a health condition that has since required constant navigation through NHS challenges across multiple departments. Within the past week, I was again denied a response regarding a critical health aspect, resulting in another A&E visit. Today, an online appointment request via Patchs has gone unanswered. This pattern includes hospital referrals being delayed or mishandled, with staff claiming progress despite clear evidence to the contrary. I'm completely exhausted from battling this healthcare system, feeling that GP practices are systematically preparing for privatization with a callous disregard for patient welfare. My genuine concern for my health has escalated to a point where I believe this practice would readily obstruct healthcare access without hesitation. I'm uncertain about alternative GP options, but over the past five months, it has felt like a sinister strategy is unfolding, suggesting a systematic approach of marginalizing individuals over 50.

Terrible gp service that left me frustrated and helpless

Absolutely terrible general practice clinic. Their phone service is non-existent, and I spent an unacceptable 40 minutes on hold while trying to get help for my child. The staff's attitude is completely unprofessional. You're better off going to the emergency department if you want any chance of receiving proper medical attention.

Patches booking system transformed my healthcare experience

Update 10 Feb 2025 - The introduction of the patchs booking system has dramatically improved my experience with this practice. Appointment requests are now processed with remarkable efficiency, and I've frequently been offered same-day consultations. Throughout the past year, every interaction has been consistently positive and courteous. Whether this is due to staff changes or not, I must commend them on the significant improvement!! My previous review below for reference ----------- Like many other patients, I encountered extremely frustrating interactions with the receptionist, both in-person and over the phone. It's evident that she lacks enthusiasm for her role, and one can't help but wonder why she remains employed. Patients should not have to endure her unprofessional, dismissive attitude. The remainder of the staff are excellent, and booking through patchs (when possible) ensures swift service. However, attempting to communicate with reception is a challenging endeavor...

Compact clinic with caring medical professionals

Welcoming medical staff in a compact space that appears to navigate efficiently

Exceptional healthcare service with caring professionals

I'm genuinely puzzled by the critical feedback about this medical practice. Having been a patient for over two years, I've consistently experienced exceptional service across multiple consultations for various health concerns. The patchs app has been my go-to method, and I typically receive responses within the same day - whether for prescriptions, appointments, or general inquiries. The level of professional care from the doctors and nurses has truly been outstanding. Each of my medical concerns has been handled with appropriate attention, and I always feel valued as an individual patient. Despite the well-known pressures facing the NHS, including financial constraints and staffing challenges that are prevalent across healthcare settings, I'm consistently greeted with genuine helpfulness and compassion. I strongly encourage anyone experiencing communication difficulties to utilize the patchs app, which can help mitigate waiting time frustrations. While appointments might be limited, I'm confident the team genuinely strives to ensure every patient receives necessary care. Both my husband and I have enjoyed consistently smooth and effective interactions that have successfully addressed our respective healthcare needs.

Frustrating medical experience with incompetent staff

Visited the south medical center instead of the north location, and their check-in system was malfunctioning. The reception staff member showed complete indifference, refusing to place an "out of order" sign or disable the screen. Instead, she allowed patients to repeatedly attempt using the broken machine, only to be told to sit down when they reported the issue. A few days later, the same scenario unfolded. The receptionist seemed to relish the attention, and it's clear the surgery requires management intervention to improve staff training. Despite these frustrations, the doctors were caring. However, the medication prescription process was incredibly slow, taking 10 days to be processed at the pharmacy. This was particularly problematic as the medication was urgently needed for my mother's mental health condition. I visited the pharmacy three times before the prescription was ready, though this wasn't the pharmacy's fault. The north surgery location has similar issues. I submitted a form for the doctor to sign regarding council tax relief for full-time carers. The receptionist made it abundantly clear this was an inconvenience, reluctantly accepting the form and suggesting it might take weeks to be signed. When I returned 10 days later for my mother's appointment and requested the form, they had predictably lost it and showed no remorse. I suppose this is the state of current healthcare services.

Compassionate care that truly heals and supports

I am incredibly grateful to Caroline for her compassion, empathy, and support in my healing journey. Unlike the stereotypical medical practices I'd heard about, this clinic has truly exceeded my expectations with their exceptional and uplifting approach to patient care.

Heartbreaking healthcare failure leaves mother suffering

My elderly mother, aged 77, has been denied placement on the emergency triage list for consecutive days now. She's been repeatedly redirected to call 111 and sent to the emergency department. No doctor has even consulted her, as the incredibly discourteous receptionist arbitrarily determined her situation wasn't urgent. She's been left enduring unbearable, intense pain. The level of disregard and callousness is shocking - how can any human being be treated with such profound indifference? This treatment is absolutely unacceptable.

Frustrating experience with mental health support system

Recently, they've been helpful precisely when I was most desperate, but thanks to what? I'm struggling with intense anxiety and now I'm told a representative will reach out about my medical certificate. I'm just trying to resolve this, and now I'm feeling even more stressed about potentially not getting the document for my workplace. This is completely unacceptable and inadequate!!!

Horrific experience with toxic and unethical company

They've betrayed you with their deceit, blocking you for 24 months. Steer clear of this nightmare. They despise you - the most repulsive, wicked individuals I've ever encountered. How can you live with such conscience?

Terrible service that wastes your precious time

This medical practice is an absolute disaster. The front desk staff are incredibly unhelpful, and the wait times are completely ridiculous. You might as well arrive an hour after your scheduled appointment if you want any chance of being seen promptly. I strongly advise staying away from this clinic - it's utterly unacceptable and I will never return. Truly abysmal service.