The Reddish Family Practice

Terrible service with rude and unhelpful staff

The front desk staff displayed a complete lack of professionalism and zero willingness to assist me.

Frustrating healthcare run-around leads to nowhere

Submitted a medical request early this morning, and by mid-morning it was passed to the pharmacy. The pharmacy then rang later, conducted an extensive questionnaire, and ultimately advised that a doctor's consultation was necessary. When I attempted to book a doctor's appointment shortly after, I discovered no slots were available. Their recommendation was to contact the out-of-hours medical service for my tonsillitis. It's completely understandable why hospital emergency departments are overcrowded with non-emergency patients - people are driven to seek help there because accessing a standard GP appointment has become virtually impossible.

Worst customer service ever, avoid at all costs

Impossible to connect, and even if you manage to, you'll immediately regret it.

Unhelpful mastercall service wasted my precious time

I scheduled an appointment due to ongoing COVID-19 symptoms after three weeks of illness, complicated by my pre-existing lung condition. The receptionist contacted me and redirected me to Mastercall, suggesting a doctor there could prescribe medication if necessary. I attended the Mastercall appointment, only to be told they couldn't provide any medication or arrange a chest x-ray. Instead, I was instructed to return to my original GP to handle these needs. This entire experience was completely useless and frustrating. I wasted an entire day with no resolution or support. The healthcare service was utterly unhelpful, and I fully intend to file a formal complaint with the Care Quality Commission. I want to warn others not to be brushed off by Mastercall's inability to provide proper medical assistance.

Terrible customer service ruins entire experience

I can't comprehend how they managed to hire such an incredibly discourteous and ineffective front desk staff. This receptionist represents the absolute worst customer service experience I've ever encountered.

Dangerous medical practice with life-threatening negligence

Utterly disgraceful medical practice. Steer clear of their substandard treatment. Front desk staff are incompetent, completely unresponsive to urgent communications (my father had a critical blood clot and could have perished if I hadn't bypassed their negligence and rushed him to emergency, despite NHS 111's specific request for a doctor's intervention that never materialized!) Medication orders are chronically delayed or simply not processed. During my in-person visit to discuss my father's appointments (after being trapped in a 40-minute phone queue - an experience beyond frustrating), multiple other patients were visibly frustrated about prolonged prescription waiting times. An absolutely abysmal, disheartening, and thoroughly demoralizing healthcare facility.

Terrible service and unprofessional medical staff nightmare

The front desk staff was incredibly unprofessional and discourteous. They behaved like an authoritarian gatekeeper, preventing me from expressing my concerns. After enduring a lengthy wait to have my call answered, they cryptically claimed an appointment existed but somehow not for me. The entire interaction felt discriminatory, and I'm left questioning whether there were underlying prejudiced motivations behind their treatment.

Worst customer service and medical experience ever

You'll spend an eternity on hold just to discover no appointments exist. The front desk staff's attitude is absolutely terrible. Might as well have the doctors pack up and leave, since the receptionist seems to think they know everything and arbitrarily dictates what treatment you should receive.

Terrible service could cost you your life

Don't expect them to pick up calls. Head directly to the Emergency Department. It could be a lifesaver!

Worst healthcare experience ever, absolutely dangerous

Absolutely abysmal service - they're completely indifferent to customer needs and would ignore you even in a critical situation. This establishment deserves to be shut down immediately!!!

Terrible pediatric care leaves families frustrated and waiting

Scheduling an appointment here is impossible, and the medical practice is completely unprofessional. I'm beyond frustrated that I can't get my children seen by a physician.

Challenging access but exceptional medical care

I've been a patient at this medical practice for over a decade, and like many healthcare providers nowadays, their phone lines and appointment scheduling can be challenging. While I've occasionally been frustrated with their booking system, the quality of medical care is truly exceptional. They consistently provide comprehensive examinations and are quick to refer me to specialists when necessary, which is ultimately the most important aspect of healthcare.

Frustrating customer service with endless phone woes

Got stuck on hold for more than 40 minutes on two separate occasions today, which I could tolerate, but the frustrating part was that both times when I finally connected with a representative, they abruptly ended the call. My sole intention was to cancel a telehealth medical appointment so another patient could utilize the slot since I no longer require it. Now it seems I'm left with no choice but to wait for the doctor to contact me.

Exceptional service with a personal touch

The staff at this practice are incredibly supportive and welcoming, especially during challenging circumstances. I wholeheartedly endorse their services. They demonstrate remarkable professionalism and provide detailed information, approaching each interaction with a personalized touch that sets them apart from standard, impersonal approaches. Their communication style is designed to make you feel comfortable and valued. They consistently follow up, promptly return calls, and ensure you're kept informed about any developments.

Horrible customer service that left me frustrated

Completely unhelpful customer service. The employees seem clueless and unable to provide any meaningful assistance. An utterly frustrating experience that left me thoroughly dissatisfied.

Terrible service and impossible to book appointments

I've made numerous attempts—54 calls to be exact—to reach the medical practice today, yet each time I'm met with either a busy signal or complete silence. While I understand healthcare facilities can be overwhelmed, this particular surgery appears fundamentally incapable of managing patient communication. My previous experiences with appointment booking have been so frustrating that I now only contact them in the most critical situations.

Terrible customer service with impossible phone lines

Trying to contact customer service is a nightmare - the phone lines are perpetually either dead silent or constantly busy. Each time I attempt to call, it seems to take an eternity before I can actually reach someone.

Smooth sailing through my medical procedure

Experienced no complications during the surgical procedure.

Terrible customer service ruins everything for everyone

Absolutely impossible to reach anyone by phone! Attempting to cancel an appointment becomes a futile exercise, leaving both parties dissatisfied. Their communication strategy involves keeping phones muted, preventing any incoming calls from connecting. This represents the most abysmal customer service I've ever encountered. I'm definitely taking my business elsewhere.

Terrible customer service beyond belief

Communication systems are utterly abysmal. Complete embarrassment!!!!!