The Ridge Medical Practice

Felt genuinely heard during appointments

I've had a very positive experience with the clinical team at this practice. The practitioners I've seen are professional, attentive, and take the time to explain everything clearly, making you feel genuinely heard. They are equally compassionate and thorough, always providing reassurance and clear guidance. The doctors show outstanding dedication to patient care, and I'm truly grateful for their support.

Felt genuinely listened to and understood

This is feedback for a specific clinician. A genuinely warm and approachable professional who takes time to listen and demonstrates genuine concern for patients. Showed excellent understanding and compassion throughout the consultation. Hope this positive feedback reaches them.

Reception staff helpful and appointment ran on time

The reception team provided good service and the appointment ran on schedule. The consultation was thorough and well-organised, with clear explanations provided and all queries addressed satisfactorily.

Nurse listened and helped me through

The nursing staff provided excellent care and support, which was much appreciated.

Friendly reception and felt properly listened to

Excellent service, very friendly and an exceptional clinician, along with their great medical team.

Receptionist sorted my urgent medication quickly

I attended the GP practice and found the reception staff to be warm and empathetic. I required my prescription on an urgent basis and the team resolved the matter straight away. I am pleased with my decision to switch to this practice. Excellent service and I would strongly suggest it to others 👌

Friendly reception made the visit worthwhile

Excellent

Straightforward booking and quick appointment

Efficient and straightforward

Quick appointment with minimal waiting time

The appointment was straightforward and completed promptly, with the entire visit taking approximately ten minutes.

Supportive team helps with medication changes

I attend regular respiratory reviews at this practice. The appointments are consistently supportive and beneficial. This proves particularly valuable during periods when my medication is adjusted. It is always comforting to know that I can rely on the team for assistance when needed. Thank you to the practice.

Professional team who really listened

Extremely professional and courteous, a real asset to the practice.

Couldn't get an appointment when needed

The practice consistently informed me that no appointment slots were available. I found the staff interactions to be unsatisfactory.

Made to feel at ease during visit

The staff member I saw today was lovely and made me feel at ease during my visit to the surgery.

Felt listened to and well cared for

I appreciate the quality of care I received.

No waiting and friendly reception staff

The appointment ran on time and the nursing staff member was welcoming and approachable. Everything went smoothly.

Felt at ease during my procedure

I attended the dermatology department at this practice, and the clinical team were absolutely wonderful, putting me at ease throughout my visit. Thank you.

Friendly nurse made me feel at ease

The nursing staff member was genuinely welcoming and demonstrated competence in their role.

Felt supported and given clear health guidance

I had an appointment today and the clinician was very helpful. They explained what I needed to do to support my health going forward. I felt well supported in my care during the visit.

Friendly approach made blood test less daunting

Really friendly and really put me at ease. I'm not the greatest with medical procedures but the staff member was really kind and understanding.

Professional appointment that ran on time

The appointment ran punctually, and the staff demonstrated professionalism throughout. I felt at ease during my visit.