The Ridge Medical Practice

Early appointment ran smoothly and felt personal

The appointment commenced promptly at the scheduled time. The reception staff provided a warm and welcoming greeting. The clinical procedure was carried out skillfully with minimal discomfort, and the healthcare professional showed genuine interest in my wellbeing by enquiring about my day ahead. For an early morning visit, it proved to be a pleasant and positive experience.

Friendly reception made the visit straightforward

Excellent standard of care

Felt properly listened to during appointment

The healthcare professional provided excellent care, conducting a thorough examination and demonstrating genuine attentiveness to my concerns.

Friendly reception made the visit worthwhile

The practice is outstanding.

Prompt check-in and pleasant reception staff

The reception process was smooth and the appointment ran according to schedule. The team demonstrated friendliness and a helpful approach throughout the visit.

Reception staff made me feel genuinely welcomed and heard

Visited the local practice at Buttershaw. The receptionist demonstrated exceptional politeness, friendliness and helpfulness towards all patients. The healthcare professional who performed the blood test was efficient and caused no discomfort. They explained each step clearly, responded to my questions and offered additional information. Both staff members were warm, reassuring and attentive throughout. The service felt unhurried and focused. I appreciated the care extended to me and other patients. I noticed both individuals maintained consistent professionalism and compassion, which is particularly commendable when managing patients who may be experiencing different emotional circumstances.

Friendly staff put me at ease quickly

The team made me feel very comfortable with their welcoming approach, and I was attended to promptly.

Struggling to book appointments with unhelpful AI system

It can be challenging to secure an appointment, and the recently introduced automated response system has proven to be unhelpful.

Couldn't get through on the phone

Disappointing would be putting it mildly.

Finally got proper help for my headaches

I cannot speak highly enough of the care I received after struggling with persistent headaches for years. The support provided has made a significant positive difference to my quality of life. The clinician demonstrated genuine compassion and attentiveness, and I would rank them among the finest healthcare professionals I have encountered.

Felt properly listened to and checked thoroughly

Excellent healthcare professional, I appreciate the thorough attention provided.

Receptionist understood my concerns and listened well

The reception staff member was warm and understanding, particularly as this was a new concern for me. The clinician took time to explain everything thoroughly and provided me with a prescription.

Friendly reception made me feel welcome

Wonderful, welcoming team, much appreciated xxx

Felt genuinely listened to and reassured

The clinician demonstrated kindness, professionalism and a reassuring manner. Everything was explained in a clear way, which helped reduce my anxiety about the procedure. The entire team ensured I felt well cared for throughout my visit.

Friendly staff and minimal waiting time

The appointment went well, and the wait time was minimal. The healthcare professional was warm and welcoming, which helped me feel comfortable throughout the visit.👍

Staff listened carefully and asked helpful questions

The team at this medical practice demonstrates genuine kindness and compassion. They show attentiveness to my concerns and engage thoughtfully in conversation. Their questions are pertinent and their guidance is constructive. I'm grateful to have them as my healthcare provider.

Felt at ease during my heart test

The healthcare professional who performed my ECG was wonderful and helped me feel at ease throughout the procedure.

Felt genuinely supported during a difficult appointment

The healthcare professional demonstrated genuine compassion and attentiveness when I became distressed, offering emotional support and reassurance. They provided transparent guidance regarding any subsequent actions that might be necessary. Excellent service, and I'm very grateful.

Procedure well explained and felt comfortable

Excellent experience with the clinical team. The procedure was clearly explained and I felt at ease throughout.

Phone staff lacked compassion during urgent booking

I contacted the practice to arrange an appointment due to experiencing severe discomfort, and was informed that a referral could not be scheduled until several months away. During this conversation, I found the manner of the staff member to be unhelpful and dismissive. It seemed inappropriate for someone in a healthcare setting to display such a lack of empathy or understanding towards patients who are suffering. Given that healthcare professionals interact regularly with unwell individuals requiring support, I felt this person would be better suited to a different line of work.