The Ridge Medical Practice

Long waits for brief telephone appointments

This practice has been a disappointing experience. Appointment wait times are considerably lengthy for what amounts to very brief consultations. The reception team came across as unwelcoming and unhelpful. The overall service quality feels substandard and shows no signs of improvement. The practice does not appear to prioritise patient care or satisfaction.

Staff member listened to my concerns

A member of the practice team contacted me to check on how I was managing with my medication. I found them to be very professional, asking thorough questions and genuinely listening to my concerns. The level of customer service and professionalism shown was excellent. Thank you for your care and attention.

Felt listened to and well explained

The clinical team made me feel comfortable and reassured throughout my visit. They explained everything clearly and were courteous, warm and competent in their approach. I appreciated their care.

Clear explanation helped ease my worries

The healthcare professional was very supportive and straightforward in their explanation of my condition. They helped me feel reassured and provided clear guidance on the steps I could take to improve my situation.

Professional and easy to book with

Straightforward, competent, and calming, creating a thoroughly positive visit overall.

Smooth appointment from start to finish

The appointment was conducted in a highly professional manner and proved to be a pleasant encounter overall. The visit proceeded without any complications or issues.

Helpful staff who really listened to me

The team at this practice were extremely pleasant and supportive. The healthcare professional I consulted with demonstrated genuine compassion and showed a clear understanding of my health concerns.

Reception staff were polite but surgery felt too warm

The reception team were pleasant and courteous. The only minor issue was that the temperature inside felt uncomfortably warm upon arrival.

Friendly reception staff made me feel at ease

The healthcare professional I saw was wonderful, displaying professionalism and a friendly demeanor that helped me feel comfortable and reassured during my visit.

Appointment ran on time and staff were friendly

I was seen promptly at my scheduled time, and the healthcare professional I consulted with was pleasant and approachable throughout the visit.

Prompt appointment with clear explanations given

I was attended to without delay and the healthcare professional I consulted communicated everything in a clear and understandable manner.

Reception staff helped me through difficult time

The receptionist team member was absolutely wonderful. I was going through a really difficult period, and their calm and reassuring manner made such a difference to me. They went above and beyond to assist me during what was a very challenging time. I'm genuinely grateful for their support and kindness. They're a real credit to the practice.

Felt comfortable and well looked after

Both members of the clinical team made me feel at ease and were genuinely pleasant throughout my visit 😊

Staff made me feel comfortable and explained everything clearly

The practice at Horton Bank provided excellent care. The clinical staff member made me feel at ease immediately upon arrival, introduced herself warmly, and clearly explained the procedure and what would be assessed. The appointment was efficient, and I experienced no discomfort or complications afterwards. This marks my second positive visit to this location in as many days. In contrast, my experiences at the Cousen Road location have been less satisfactory, with staff throughout the facility appearing hurried, unwelcoming, and unhelpful.

Friendly appointment that put me at ease

Extremely welcoming and reassuring. I felt comfortable and relaxed during the entire visit. Demonstrated a high level of professionalism. Thank you for your compassionate approach.

Barely felt the needle go in

I attended an appointment today for a blood test and experienced no pain or discomfort during the procedure.

Felt genuinely listened to and unhurried

Extremely courteous and friendly in manner. Demonstrated patience and attentiveness during the appointment, allowing adequate time for discussion without hurrying the process, which helped me feel at ease.

Quick and cheerful help with my questions

Friendly, approachable and willing to address any queries. Plus efficient! Much appreciated

Friendly reception made me feel welcome

Approachable and hospitable.

Helpful but confusing appointment confirmation

The clinician was very good and very helpful, however two appointment confirmations were sent, which has caused some confusion about which one to attend.