The Ridge Medical Practice
Excellent! (69 reviews)
Excellent! (69 reviews)
Feedback reflects a predominantly positive experience across the practice, with patients consistently praising the courtesy, professionalism, and friendliness of clinical and reception staff. Appointments are typically punctual, and patients report minimal waiting times. The nursing team receives particular recognition for their competence, gentle approach, and attentiveness during procedures such as blood tests and immunisations. Consultations are described as thorough and well-organised, with clinicians taking sufficient time to listen to concerns, provide clear explanations, and offer reassurance. Patients feel valued and supported throughout their visits.
Some challenges with appointment access have been noted, with occasional reports of difficulty obtaining available slots and confusion regarding appointment confirmations. One patient raised concerns about staff interactions during the booking process. These issues appear isolated compared to the broader pattern of positive feedback.
The practice environment has benefited from recent improvements, and patients appreciate the welcoming atmosphere created by the team. Reception staff are noted for their warmth and responsiveness, particularly when handling urgent requests. Overall, the service demonstrates strong clinical competence combined with genuine compassion and respect for patient care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a predominantly positive experience across the practice, with patients consistently praising the courtesy, professionalism, and friendliness of clinical and reception staff. Appointments are typically punctual, and patients report minimal waiting times. The nursing team receives particular recognition for their competence, gentle approach, and attentiveness during procedures such as blood tests and immunisations. Consultations are described as thorough and well-organised, with clinicians taking sufficient time to listen to concerns, provide clear explanations, and offer reassurance. Patients feel valued and supported throughout their visits.
Some challenges with appointment access have been noted, with occasional reports of difficulty obtaining available slots and confusion regarding appointment confirmations. One patient raised concerns about staff interactions during the booking process. These issues appear isolated compared to the broader pattern of positive feedback.
The practice environment has benefited from recent improvements, and patients appreciate the welcoming atmosphere created by the team. Reception staff are noted for their warmth and responsiveness, particularly when handling urgent requests. Overall, the service demonstrates strong clinical competence combined with genuine compassion and respect for patient care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mandy G.
4 months ago
Excellent!
Gentle approach made the appointment easy
Don't enjoy having this procedure done, but the staff member was genuinely lovely and very friendly. The experience was so gentle that I barely noticed what was happening.
John F.
4 months ago
Great!
Friendly and informative appointment experience
I found the appointment to be a friendly, informative and professional experience.
Paul R.
4 months ago
Excellent!
Prompt and efficient appointment booking
Quick and well-organised
Dronegeeks D.
4 months ago
Excellent!
Quick blood test appointment with friendly staff
The phlebotomist was excellent! They completed the blood draw efficiently and smoothly. Would it be possible to see them again for future appointments? The practice also appears to have benefited from some recent improvements to its facilities.
Sam R.
4 months ago
Excellent!
Efficient staff who actually listened
Highly organised and approachable.
Bronwyn N.
4 months ago
Excellent!
Phlebotomist was understanding about bringing children
I attended an appointment today for blood work and the staff member was lovely and very understanding about me having to bring both of my children along.
Mahesh S.
4 months ago
Excellent!
Felt listened to and well treated
Satisfactory and efficient experience that was agreeable.
Joanne W.
4 months ago
Excellent!
Phlebotomist took great care with bloods
A pleasant and courteous member of the team provided excellent care while taking blood samples today. Thank you. There have been occasional difficulties when dealing with elderly family members.
Joanne 8 months ago
Bad!
Appointment
BadReception
BadCleanliness
PoorCare
BadRespect
BadSeen On Time
BadReally bad doctors
Negligent. Won’t see patients even with appointments. Will leave u to die or ring your own ambulance and look the other way if you get into difficulties in the doctors. Docs don’t ring you for your appointments. Outsources business so you’ll have someone with no medical training box ticking at your health/asthma appointments. Won’t proscribe medication till you’ve seen a doctor but they won’t give you an appointment. Was told to go to A and E if I wanted tests and a diagnoses because that’s not what doctors do. Smh. Disgusting practice and staff