The Ridgeway Surgery

Terrible customer service with endless phone waiting

Their customer service is absolutely abysmal. You'll find yourself repeatedly dialing their number, with each call lasting around 10 minutes, and still not getting through to a single representative.

Terrible service and impossible to schedule anything

Every time I try to schedule, there are zero slots open, and even getting through to someone seems impossible. The phone lines are perpetually jammed or simply unanswered.

Frustrating healthcare experience with endless waiting times

Scheduling an appointment is incredibly challenging. They consistently fall behind schedule. The physicians routinely exceed their allocated consultation times, and there's a complete lack of concern for patients languishing in the crowded waiting area, potentially exposed to additional health risks. The overall experience is far from satisfactory.

Terrible customer service ruins everything

seriously, would it kill you to pick up the phone when someone calls?

Frustrating healthcare with long wait times

Scheduling an appointment is an incredibly challenging ordeal. Securing a home consultation feels nearly unattainable. The staff appears overwhelmed, likely due to an excessive patient load. The level of service has noticeably deteriorated over the past decade.

Friendly and helpful team exceeded my expectations

Courteous, helpful, and highly competent personnel who provide exceptional service with a polished demeanor.

Nightmare medical experience at worst doctors surgery ever

If I could rate this place lower than the minimum, I absolutely would. This medical practice is an absolute disaster. On multiple occasions, I've been left sitting for over an hour waiting, only to discover the Doctor had gone home without seeing me. I experienced the frustration of being denied contraception by the Nurse, which was then immediately approved by the Doctor the next day. Their electronic prescription system is a joke - despite requesting electronic prescriptions, they still print them out and demand I physically come and collect them. In one shocking incident, a Doctor actually wrote a prescription under another patient's name for medication that wasn't even meant for me. The entire surgery is utterly incompetent across every single department. Getting through to a receptionist is practically impossible. I once tried calling 27 consecutive times attempting to secure an appointment, and not a single staff member bothered to answer the phone.

Terrible service putting my health at serious risk

I endured a sleepless night due to excruciating pain that only intensified as hours passed. Hoping for relief, I found my condition deteriorating, prompting me to seek guidance from the 111 service. They recommended an urgent consultation with my general practitioner. Upon contacting Mount Echo GP and explaining the referral, I was shockingly dismissed and told to call back the following day. This just reinforces my growing frustration with their subpar medical care. Meanwhile, my health continues to decline rapidly, and I'm left feeling completely abandoned and desperate.

Nightmare medical experience with horrible unprofessional staff

Without a doubt, this surgical experience ranks as the absolute lowest point of my medical encounters. The physicians are incredibly discourteous, arrogant, and offensive - essentially useless individuals who seem completely incompetent. Their professionalism is non-existent, and they communicate with patients as if we were insignificant debris beneath their feet. Specifically, doctors like Dr. Gormley, Dr. Cave, and the new practice manager demonstrate zero concern for patient welfare, instead appearing to relish opportunities to demean and belittle. The practice manager's demeanor is so unpleasant that she looks perpetually miserable. I cannot stress enough: steer clear of this establishment at all costs. It's genuinely shocking that this deplorable medical facility continues to operate and hasn't been forcibly closed down already!

Amazing healthcare with caring professionals

The front desk team is incredibly welcoming and accommodating. Scheduling appointments is consistently smooth and convenient. The physicians are top-notch, demonstrating extensive expertise. I wholeheartedly endorse this medical practice.

Small surgery with big heart and great care

My family and I have been patients at this medical practice for more than two decades. The reception staff are absolutely delightful. When I encountered an issue with one staff member, I raised my concerns, and it was promptly addressed, with that particular employee not remaining long afterward. The physicians here are exceptionally compassionate and truly invest time in getting to know their patients, which is an increasingly uncommon approach these days. It's a modest clinic, so if you're seeking a glamorous, high-shine environment, this might not meet your expectations. Personally, I prioritize skilled medical professionals over flashy surroundings.

Nightmare gynecology visit with unprofessional nurse

My encounter with the gynecology nurse was absolutely terrible. She used improper medical tools, and at one point, the pain was so intense that I had to cry out. She casually mentioned, "Oh... I can't locate the other instrument (I can't recall its name)." When I later sought clarification about my results, her demeanor was dismissive and her attitude was essentially a curt "whatever, just leave!" I am absolutely furious! What I'm sharing here is just a brief summary, as I have numerous additional distressing details I could elaborate on.

Worst medical experience ever terrible service and care

Absolutely dreadful surgical experience. The front desk staff are completely incompetent, and the physicians demonstrate zero compassion or concern for patient well-being. Steer clear of this medical facility entirely; it deserves to be permanently closed down.

Decent service with no major issues yet

I recently joined their service and it appears to be satisfactory, with no issues arising yet.

Compassionate and professional healthcare team that truly cares

The administrative team at this general practice clinic truly deserve more recognition. While some previous reviews have been less favorable, I've been a patient here for several years and have consistently experienced nothing but top-tier professionalism. Having worked in an administrative role myself, I appreciate how challenging it can be to meet everyone's expectations, but these staff members genuinely give their all. I can reliably secure appointments at times that suit me (typically within a day or two, often even within 24 hours), and the healthcare professionals are exceptional. During consultations, I always feel genuinely heard and understood, rather than being treated as an afterthought, and they consistently help me feel comfortable and relaxed. This is an outstanding medical practice!

Warm welcome and professional staff delight customer

Exceptional customer support. Welcoming and accommodating front desk and administrative staff.

Terrible reception ruins whole medical experience

The medical professionals are competent, but the front desk personnel are unhelpful and bureaucratic, consistently creating obstacles and rarely responding to telephone calls.

Smooth sailing through my medical procedure

Successful medical procedure.

Amazing medical team with exceptional care

While the procedure isn't cutting-edge, the medical team is absolutely exceptional. Every physician demonstrates remarkable compassion and professionalism. I couldn't possibly speak more positively about their care and expertise.