The Ridgway Surgery Dr Dawes & Partners

Patient Experience Summary

Patient feedback for this practice reflects a mixed experience across multiple service areas. Many patients report positive interactions with compassionate and professional staff, noting effective treatment, supportive communication, and smooth appointment booking processes. Reception teams are frequently praised for courtesy and responsiveness, while continuity of care and organisation are highlighted as strengths. However, significant concerns emerge around appointment availability and access, with several patients describing difficulty scheduling consultations and experiencing long waiting times when contacting the practice. Communication challenges are evident, including reports of dismissive attitudes during consultations and unresponsive telephone lines. Some patients have expressed concerns about care quality and responsiveness to their medical needs, with a few describing experiences where they felt their symptoms were not adequately addressed or taken seriously.

The feedback suggests the practice performs well in areas of staff professionalism and compassionate care delivery, but faces challenges in managing appointment demand and ensuring consistent responsiveness across all patient interactions. Patients who have established relationships with the practice tend to report higher satisfaction, while those seeking initial access or experiencing communication barriers express greater frustration with the service.