The Riverside Practice

Unprofessional doctor with terrible bedside manner

Every interaction with Dr. Rishi is marred by his dismissive and hostile demeanor. His communication style feels deliberately condescending, making me feel like an unwelcome inconvenience. The experience is deeply demoralizing.

Compassionate and efficient healthcare team saves the day

The skilled medical professionals here are truly exceptional! The entire staff collaborates seamlessly to diagnose and address health concerns with remarkable efficiency and speed.

Nhs mental health support fails miserably again

I attempted to contact Dr Goel's office this morning, only to learn he's available Monday to Wednesday until noon. Seriously? After mentioning my mental health concern, the receptionist recommended connecting with the on-call doctor, Dr Rishi. I appreciated receiving a callback within 45 minutes. When I needed to follow up on our conversation, I called back, but the receptionist insisted on hearing detailed specifics about my query. I simply explained it was a continuation of my mental health discussion with Dr Rishi. During the callback, Dr Rishi seemed to be driving, with poor phone connection causing frequent disconnections. When I requested a transcript of our previous call, he dismissively remarked, "Oh, I thought you were suicidal..." To which I thought - well, I still am! With neither Dr Goel available nor Dr Rishi genuinely helpful, who exactly am I supposed to consult? The NHS feels like a complete farce! I called again, requesting any doctor actually present in the practice. Regarding my administrative query, the receptionist indicated a 28-day processing time - absolutely ridiculous. Having been with this practice for two years, I distinctly recall being asked to do a passport verification for online medical record access. When I highlighted this to the receptionist, she claimed no knowledge of my previous visit. However, I found an email from 15/10/2023 confirming my record access after passport verification a month earlier - yet I still cannot access anything! When I expressed my frustration, the receptionist accused me of being rude. After three phone calls and a year and a half of bureaucratic nonsense, I believe I'm entirely justified in my tone!

Friendly service with a smile

Friendly and helpful employees

Fantastic doctor and staff at local practice

Fantastic general practitioner. I'm thoroughly satisfied with the quality of medical attention I got and how swiftly I was able to schedule a consultation. Much appreciation to Dr. Iman! The front desk staff were equally welcoming and pleasant.

Terrible service and complete medical neglect

Appalling medical clinic. My encounters have been consistently terrible. I'm seeking a diagnostic scan due to suspecting a fracture in my hand, and they require 48 hours just to schedule a telephone consultation? I additionally requested anxiety medication and was completely ignored without any follow-up. I will definitely be switching healthcare providers. Their approach is utterly unprofessional. **Updated** they contacted me prematurely by an hour, causing me to miss the call, after which they made no subsequent attempt to reconnect.

Terrible service with rude and unprofessional staff

After moving to Hackney, I registered with this practice and quickly encountered unprofessional staff. The receptionists, particularly a young Asian receptionist named Omar, were consistently hostile. Omar would listen to music with headphones and give me aggressive, dirty looks. During a phone call, he was extremely rude and confrontational. Dr Ghoul was equally unpleasant, treating me poorly despite my being a patient seeking medical assistance. Even the manager, an Asian lady, demonstrated similar discourteous behaviors. Eventually, Omar provoked me, leading to an argument that resulted in my being banned from the GP. I want to emphasize that I am writing this review with complete honesty and integrity. I strongly advise others to seek healthcare elsewhere. The staff's conduct is shockingly unprofessional and disrespectful. It's appalling that the NHS employs individuals who abuse and mistreats patients, especially considering they are paid to provide a service. As an Asian person myself, I have no ulterior motive in sharing these experiences. These staff members should be reported for their misconduct. If possible, I would rate this practice zero stars. The practice deserves to be shut down and investigated for their unacceptable treatment of patients.

Wasted money on another pointless government scheme

Another wasteful initiative squandering our hard-earned public funds...

Terrible service and zero customer care

I'd rate this zero if the system allowed it. Completely terrible. Why even employ a receptionist when calls perpetually go unanswered? This establishment is an absolute embarrassment.

Terrible bedside manner from dismissive doctor

The medical procedure itself was acceptable, but Dr. Rishi stands out as arguably the most discourteous healthcare provider I've ever interacted with. His demeanor is impatient, patronizing, and arrogant. Throughout our consultation, he consistently talked over me and disregarded my input. I strongly recommend steering clear of this physician if you can.

Terrible service and unprofessional medical staff

The front desk staff are completely incompetent and appear indifferent to patient needs. I've encountered multiple problems with them. They scheduled me with an incorrect appointment and even mixed up my name. Thankfully, I didn't have to spend anything on travel since I live nearby.

Great service with smooth booking process

The employees are incredibly accommodating, scheduling an appointment is straightforward, and their digital platform is user-friendly and intuitive.

Amazing doctor who truly cares about patients

Dr. Rishi Aggarwal is, without a doubt, the most exceptional physician I've ever encountered. His approach is truly remarkable. With two small children at home, our family experiences frequent illnesses, and Dr. Rishi has consistently been a beacon of support. He demonstrates remarkable professionalism, displaying genuine empathy and providing crystal-clear explanations. Moreover, he consistently goes above and beyond to ensure our family's well-being, showing a level of commitment that far surpasses typical medical care.

Terrible doctor ruined my healthcare experience

A truly terrible general practitioner - I strongly advise against registering with this medical practice. Absolutely dreadful service and care that should be avoided at all costs.

Amazing doctors who truly care about patients

Dr. Goel and Dr. Rishi are exceptional physicians whom I completely rely on to address and resolve any medical concerns that come my way.

Exceptional healthcare with prompt and caring service

I've been a patient at this medical practice for twelve months. Communication has been seamless throughout - phone lines are always responsive, and I can consistently secure a telephone consultation on the same day when required. The physicians are highly competent and provide clear, concise explanations during our interactions.

Amazing healthcare that truly cares about patients

Absolutely top-notch medical practice! Their digital booking platform is excellent, and accessing after-hours support is incredibly straightforward. Scheduling appointments is a breeze, and the front desk team are consistently helpful, compassionate, and willing to go the extra mile. Dr Goel is particularly outstanding, always taking ample time to thoroughly explain medical matters in a way that truly helps patients understand. My sincere appreciation to the entire team!

Frustrating customer service and terrible communication

Impossible to reach support, takes an eternity to receive a response, every single time I contact my remote GPS representative

Dismissive male doctor fails women's health care

Encountered a male doctor who completely missed the mark when I sought a specialist referral for PCOS. Despite this being a hormonal condition that clearly requires an endocrinologist's expertise, he bizarrely suggested seeing either a dermatologist or gynecologist. This demonstrated a profound lack of comprehension regarding the nuanced complexities of women's health and the distinction between surface symptoms and underlying medical causes. Additionally, the practice's administrative staff were frustratingly sluggish and unhelpful.

Unprofessional healthcare that lacks empathy and respect

Exercise caution at this medical facility, where patients are made to feel inadequate for seeking medical attention! The front desk personnel display an appalling lack of professionalism, consistently confrontational and unwilling to engage in meaningful communication, quickly becoming irritated. One particular physician demonstrates an incredibly condescending attitude, showing clear prejudice when patients request additional medical perspectives. Despite my repeated concerns about prolonged antibiotic treatment for acne, I was persistently prescribed these medications. Only after extensive arguing and forceful advocacy was I finally referred to a dermatology specialist.