The Robert Darbishire Practice

Terrible receptionists ruin great doctors office experience

The doctors at this practice are exceptional, but the current reception staff are a complete disappointment. These receptionists lack basic professionalism and competence. They seem entirely untrained and unhelpful, giving the impression that they have no idea how to do their job properly. In the past, the practice had wonderful, courteous front desk employees, but now it appears they've lost all of those quality staff members. It's truly unfortunate how far the customer service has declined.

Horrible wait times and terrible patient treatment

I am compelled to share my profound frustration with the abysmal service at this medical practice. My elderly mother, aged 80, was booked for a 9:40 AM consultation but was not attended to until 11:53, a delay of over two hours. The staff's demeanor and conduct were utterly unacceptable. I cannot emphasize enough how strongly I discourage anyone from seeking care at this center. Patients would be far better served by exploring alternative GP practices or even considering emergency room care than enduring the sheer incompetence and lack of professionalism displayed here.

Incompetent gp mishandled my medical care completely

My sister Sharmila Rodrigues encountered a frustrating interaction with her GP while requesting a medication refill. The healthcare professional appeared completely unfamiliar with her medical history, incorrectly claiming she wasn't prescribed a medication she had been taking since December 2024. The GP provided inaccurate information about her prescription and repeatedly questioned her about her medication and condition, forcing her to insist that they review her medical records or contact her hospital consultant. The entire encounter was thoroughly unpleasant and unprofessional.

Terrible service with zero actual assistance

completely useless, claimed they would assist but ended up providing zero support

Great service despite initial scheduling hiccup

Despite a slight initial scheduling hiccup, the service was quickly rendered with efficiency, professionalism, and genuine politeness.

Nightmare GP that failed me completely

Steer clear of this general practitioner at all costs. Hands down, this has been the most disastrous encounter I've ever had within the National Health Service. I sought a letter with 4 subsequent appointments, only to discover after nearly a quarter of a year that it was never dispatched because "they believed it would be inconsequential", despite my specialist physician explicitly instructing me to request this letter from my GP. Abysmal patient care and persistent communication breakdowns both telephonically and face-to-face. This medical practice deserves to be completely terminated.

Perfectly simple and exactly what i needed

Satisfactory

Reliable care with friendly and efficient doctors

Fantastic experience with top-notch general practitioners. Appointments are typically accessible with minimal waiting time.

Exceptional healthcare with compassionate and proactive doctors

I've found the ultimate general practitioner, and I'm truly disappointed to be moving away! Their appointment system is a breath of fresh air - no unnecessary complications, completely dependable, and consistently providing timely doctor callbacks. The medical staff were incredibly thoughtful, going above and beyond; for instance, proactively suggesting vegan-friendly medication after I casually shared my vegetarian diet, and recommending an ultrasound just to rule out any potential health concerns, even when I was skeptical about its necessity. Moving forward, this level of care is now my benchmark - I'm absolutely done with the endless waiting, bureaucratic nonsense, and dismissive attitudes I've encountered with other healthcare providers!

Exceptional care at local medical practice

The medical practice consistently delivers timely, professional, compassionate, and helpful care that fully meets my expectations.

Terrible customer service at the front desk

The front desk personnel lack professionalism and proper customer service skills.

Exceptional medical service with quick response time

The entire journey, from the first interaction to the medical consultation, is remarkably smooth and well-orchestrated. You can initiate contact through a phone call or an online submission (I find the web form more convenient). The practice is impressively responsive, addressing inquiries on the same day and scheduling an appointment with the right healthcare professional within 24 hours. Their service is truly exceptional, and I am thoroughly impressed.

Amazing service with caring and attentive doctors

I'm thoroughly impressed with this GP booking system. The online platform is fantastic, allowing me to secure a same-day telephone consultation and arrange an in-person visit if necessary. The practice currently has two exceptional physicians, Dr Nimrah and Dr Miah, who are incredibly welcoming and compassionate. Both doctors are attentive listeners who communicate with patients in a warm, professional manner. Having consulted with Dr Miah and Dr Nimrah multiple times, I can genuinely affirm that they are outstanding healthcare professionals. I sincerely hope the surgery retains these remarkable doctors!

Terrible service and unprofessional medical staff

Scheduling an appointment here is nearly impossible. The staff lacks any semblance of customer service and comes across as completely unhelpful.

Endless wait with no care or compassion

My visit to this medical practice was incredibly exasperating. I arrived with my unwell daughter, and we endured an interminable wait of nearly three hours, despite an apparently empty waiting room. The staff continuously assured us the doctor would see us momentarily, yet we remained stranded without a meaningful justification or sense of priority. The entire situation was emotionally draining and deeply disheartening, particularly when accompanied by a child in need of medical attention.

Compassionate care from a truly exceptional nurse

Throughout my interactions with various physicians at this medical practice, I've consistently encountered excellent care. My recent consultation with nurse N McHugh was particularly noteworthy. Despite my typical anxiety around blood draws, she skillfully helped me feel completely relaxed, and the procedure was remarkably painless. She thoroughly reviewed my medical history from previous appointments and engaged me in a sincere, compassionate discussion about my overall health. I cannot recommend this surgery more highly and have nothing but praise for their professional and empathetic approach.

Terrible medical care that completely failed me

Absolutely terrible service - they completely disregard medical concerns and show zero compassion for patients' health needs.

Unprofessional scheduling nightmare that wastes my time

I requested a phone consultation, but they consistently fail to contact me during the scheduled time slot, then claim they missed me and demand I reschedule. They persistently call while I'm working, knowing I can't answer, and seem incapable of understanding basic scheduling. Their complete disregard for professional communication is utterly unacceptable. An absolutely deplorable service approach.

Neglectful practice failed my mother's critical health needs

As I approach the first year since my mother's passing, I am compelled to share my deep frustration with this medical practice. They consistently issued prescriptions via telephone without conducting proper examinations or investigating hospital emergency department visits. Establishing a meaningful connection with a general practitioner was impossible, despite my mother's 40-year loyalty to this practice. I find their conduct absolutely reprehensible and strongly caution others against seeking care here. Throughout her life, my mother endured persistent bowel problems, receiving only Fybrogel as treatment. Ultimately, she succumbed to Stage 4 Cancer, with the primary tumor located in her bowel. To the staff responsible: you should be profoundly ashamed of your neglectful care.

Solid product meets my basic needs

Satisfactory