The Robert Darbishire Practice

Terrible care and disrespect from uncaring medical staff

Yet another dreadful encounter with so-called "doctor" Rasul. I filed a complaint, which only resulted in being offered an alternative GP consultation. The complaints officer Debra appears completely uninterested in addressing the issue properly. Dr Rasul absolutely needs to provide a substantial apology for her appalling conduct. I am thoroughly disgusted by the level of service. As a result of this terrible treatment towards myself and my child, I have now terminated my registration with this medical practice.

Best medical practice with efficient patient care

I've been a patient at multiple medical practices before (relocating was the reason) and this one truly stands out as the top choice! Whenever I require medical attention, I can secure an appointment either the same day or the next. Naturally, there have been occasional communication challenges, which I've addressed directly, and received satisfactory resolutions. Kudos to the practice manager for effectively handling such a large patient base and coordinating with locum physicians!

Compassionate care for dementia patient's medical needs

As the caregiver for my wife, who is living with Dementia, I manage both her medical appointments and my personal scheduling. Overall, I have found the experience to be quite satisfactory. D Rae.

Worst receptionist ever ruins entire medical experience

The receptionist of Pakistani origin is hands-down the most incompetent front desk staff I've encountered in my entire life. While other staff members were pleasant, her presence alone would make me hesitate to recommend this GP. Her demeanor is appalling—she's uncaring, impatient, and completely unsuited for a customer-facing role. Having experienced her unprofessionalism multiple times, I'm basing this review on our most recent interaction. When I inquired about my blood test results after more than 10 days, she claimed they weren't ready and tried to dismiss me. Fortunately, another receptionist stepped in and actually helped me. It turned out my results were available, but she couldn't be bothered to simply enter my name and birthday to check. Her subsequent interrogation of "who told you?"—repeated four times in an aggressive tone—demonstrated her total lack of professional courtesy. She displayed zero etiquette or customer service skills. I'm too frustrated to elaborate further on the details of our encounter.

Great service with consistent customer support

I've maintained my membership with this service for over half a decade, and they consistently provide exceptional support.

Amazing care from a top-notch medical team

I'm thoroughly impressed with this practice's approach and performance. It's incredibly efficient and provides top-notch service. Dr Griffin and Nicola stand out as exceptional professionals, and I'm truly thankful for their outstanding support and compassionate care!

Worst healthcare experience ever absolute nightmare

Without a doubt, this stands as the most exceptional queue endurance test I've ever experienced. A staggering three-month wait transpired between my sick note request for university and its eventual arrival, which contained barely any substantive details. There exists absolutely no efficient method to rapidly communicate with a general practitioner. Today, I languished in a three-hour queue attempting to transfer medication to another pharmacy, only to have the phone abruptly and discourteous terminated without any explanation. My advice: seek alternative healthcare providers. This general practitioner has consistently delivered subpar service for twelve months. Completely untrustworthy.

Terrible customer service from unprofessional medical staff

Called the reception, and the staff member was incredibly discourteous and dismissive. I felt completely unheard and they displayed zero empathy or concern. Personnel serving as the initial patient interface desperately need improved training and enhanced interpersonal skills. Such a large healthcare organization should implement more robust protocols to prevent these interactions. The staff are absolutely unprofessional - they refused to provide medication, and the untrained personnel answering phones can't even accurately process basic prescription requests, consistently offering incorrect information. I strongly recommend everyone steer clear of this facility.

Efficient care despite seeing pa instead of doctor

I consistently find myself being attended to by a physician's assistant, yet the service remains of high quality and efficient, so I have no grounds for criticism.

Terrible service from unhelpful medical staff

Terrible Front Desk Staff. I interacted with three separate employees who seemed content to engage in prolonged, frustrating conversations without actually providing any meaningful assistance. If you're not already familiar with their online prescription renewal process, they're completely unhelpful and offer no guidance whatsoever.

Unprofessional service from a disrespectful receptionist

The front desk staff was absolutely terrible. Despite not being associated with this medical practice, I received a letter that wasn't for me. When I phoned to explain that the addressee doesn't reside at my address, the receptionist's demeanor was incredibly unprofessional. She dismissively asked if I had a spare envelope to return the mail, and when I said no, she flippantly suggested I simply disregard it. Her attitude was shockingly disrespectful and offensive.

Compassionate care that truly makes a difference

Outstanding medical professionals. These practitioners represent the pinnacle of healthcare I've encountered in Britain. They've demonstrated exceptional attentiveness, genuine compassion, thorough follow-through, and consistent respect throughout my treatment.

Quick and convenient medical care rocks

Top-notch general practitioner in this locality. Their appointment system is incredibly convenient - simply submit an online request without the hassle of early morning phone calls, and they reliably contact you back within the day. I've consistently been able to secure an appointment for the following day.

Compassionate care solved our medical worries fast

When my little one was experiencing stomach discomfort and feeling unwell, we managed to secure a prompt appointment within an hour and received swift medical attention. Oyin was incredibly compassionate and effectively addressed all of our concerns 🙂🙂

Incompetent doctors fail to provide proper medical care

I hadn't visited a medical professional in two decades, and upon my first appointment, I was informed no treatment existed for my condition. However, through my own investigation, I discovered viable treatment options that were not offered. I'm promptly terminating my registration with this practice and will absolutely never return! Where have the compassionate, knowledgeable physicians gone? Follow-up: During a Boots consultation, I was presented with treatment within mere minutes. This directly contradicts the previous doctor's claim of "no available treatment" - which I already knew was completely absurd.

Terrible healthcare experience with unhelpful practice

Steer clear of this general practice practice at all costs. They promise you consultations and then simply fail to follow through with zero communication. Prescription errors are commonplace, with medications frequently being overlooked. I experienced a situation where I was in the emergency department due to their carelessness, missed their call, and was then denied another appointment because I was receiving emergency care! Despite being told the waiting time would be a mere 10 minutes, I've been left sitting in reception for over an hour, seemingly forgotten by the staff. This medical practice is completely unreliable, and I strongly advise against registering with them.

Worst medical care ever avoid this gp practice

Absolutely dreadful medical practice. They consistently make errors with my medication, and on one occasion, the receptionist lost my prescription, forcing me to contact emergency services and run around between pharmacies. During my eight-week postpartum appointment, the doctor dismissively asked if I even required an examination and subsequently skipped it entirely. I strongly advise against using this practice - find a new GP as quickly as possible!

Transgender healthcare needs serious improvement now

As a transgender individual, obtaining necessary medical treatment is already challenging, and this practice makes the process even more difficult by creating unnecessary obstacles at every turn. Attempting to schedule a routine blood test—which is required every quarter—becomes a frustrating ordeal. You're forced to first secure a doctor's appointment before even booking the blood work, then wait a week for results, and only then can you request your medication, hoping it arrives before your treatment date. The staff's attitude when you call to resolve these issues is dismissive, making you feel incompetent and small. I've repeatedly encountered problems with this practice when trying to manage my medication, and the constant emotional toll is overwhelming. The entire experience is exhausting, and I'm completely worn out by the bureaucratic hurdles.

Terrible healthcare service with endless frustrating delays

I scheduled a consultation regarding my toe issue, and after a frustrating three-month wait, they still haven't provided a proper response or sent confirmation of my podiatrist referral. Completely let down by their lack of communication and professionalism.

Terrible customer service at medical practice nightmare

I've been attempting to reach this infuriating medical practice for a solid half-hour. For 28 minutes, I've been stuck as the first caller in the queue. This situation is utterly ridiculous, and the front desk staff are clearly unfit to work in a healthcare setting. I intend to file formal complaints with the General Medical Council and the health service ombudsman. The staff demonstrate a shocking lack of compassion, particularly towards elderly patients and children, who should be their primary focus. Certain employees display such unprofessional and discourteous attitudes that they are completely unsuitable for any role in healthcare.