The Robert Darbishire Practice

Terrible service with missed prescriptions and appointments

If I could award zero stars, I absolutely would. Their service is abysmal. They neglected to send my prescriptions to the pharmacy, and when I called, they promised to rectify it within 30 minutes, claiming I could collect them shortly. Unsurprisingly, they failed to follow through, forcing me to wait until the weekend to contact them again. Their response? The doctor is unavailable, and I must wait indefinitely, 😒. On another occasion, I checked in and sat before the receptionist, smiling and waiting for an appointment that was already delayed by one and a half hours. When I inquired, she accused me of being late and claimed my appointment was cancelled. Fortunately, a compassionate doctor who was scheduled to see my daughter was aware of my prolonged wait. Upon her insistence to reveal the truth, it emerged that they had simply forgotten to mark me in.

Exceptional shoulder care with swift professional help

Recently, I was struggling with shoulder discomfort and reached out to their clinic. Impressively, they got back to me within a day. They swiftly connected me with Christopher Barlow, a skilled first contact physiotherapist. I secured an appointment with him almost immediately. Christopher accurately assessed my condition and provided me with a set of home exercises via video demonstrations. The entire experience was remarkably efficient, and I'm truly appreciative of their professional and helpful approach.

Terrible healthcare experience with misleading gp practice

This general practitioner is absolutely the most terrible in the entire United Kingdom. For six years, they have been consistently deceiving patients. They offer an incorrect website for scheduling appointments. You attempt to book a slot online, and after six hours, they send another email claiming you used an incorrect email address. When you try to contact them by phone, they simply state that no appointments are currently available.

Disappointing early closure ruins customer experience

I arrived at the location well ahead of their stated closing time, intending to make a quick drop-off, only to find the entire place shut down without any prior indication of an early closure. This was particularly frustrating since I had visited the same establishment earlier that day and received no hint that they would be closing ahead of schedule.

Terrible service from rude and unhelpful receptionists

The medical professionals are skilled and caring, but the front desk staff seem to lack basic human decency. They're incredibly discourteous, refusing to respond to phone calls or address inquiries directly. Their attitude is abrasive and completely ineffective. This clinic was far more efficient when it was associated with the university, and their online system was more functional. Currently, scheduling a proper appointment is practically impossible. I absolutely cannot suggest this practice to anyone.

Pleasant surprise from nhs healthcare experience

Despite hearing numerous negative accounts about the NHS, I was pleasantly surprised by my recent experience. I managed to secure a nursing appointment within just 4 days, which I found impressively prompt. The nurse administering my vaccine was extremely friendly and professional, and the appointment ran precisely on schedule. Overall, I had a thoroughly positive interaction with the healthcare service.

Terrible healthcare service with constant broken promises

Avoid choosing this medical practice. They consistently have appointments delayed by an hour, which can occasionally be understandable, but their chronic failure to follow through on referrals is unacceptable. Despite repeated assurances about scheduling scans, nothing ever materializes. I'm planning to find a new healthcare provider as soon as possible.

Terrible service from unprofessional customer support team

Extremely disappointing interaction with child D Z Rasul.

Great medical care with efficient patient service

I've been a patient at Robert Darbishire Practice for quite some time. Their triage system has significantly improved in recent years, becoming notably efficient, quick, and reassuring, especially when compared to other practices I've heard about in the media. My online inquiries are consistently addressed within the same day, with a pre-scheduled phone consultation (communicated via email or text) from an appropriate healthcare professional, typically a general practitioner, who then provides guidance either by phone or through an in-person clinic visit. The practice's approach to monitoring my health conditions, particularly during annual health assessments, has always been timely. Test results, such as blood work, are typically available within a week, and any emerging concerns (whether raised by myself or the GP) are promptly followed up with an additional telephone consultation. I consider myself fortunate to be registered with this medical practice.

Dangerous medical care that nearly cost me life

This practice is utterly inept and completely untrustworthy. I've been hospitalized twice and experienced significant emotional turmoil on numerous occasions due to their repeated errors in medication management and their consistent failure to provide even the most basic medical guidance.

Terrible service and unacceptable patient treatment

I am experiencing significant frustration with this medical practice recently. My blood test appointments have been twice cancelled via text message with just a few hours' notice, citing staff shortages. Eventually, the test was completed on the third attempt. When attempting to schedule a blood test for my 7-year-old son, we were given an appointment nearly a month after my initial request. Upon arriving just 2 minutes late on the day of the appointment, the receptionists immediately refused us entry, claiming the nurse was too busy. When I requested they consult the nurse, the receptionist flatly stated she already knew the nurse's response would be a rejection. Despite being registered with this surgery for over a decade, I have never been seen at the scheduled time. The practice consistently runs 10-30 minutes behind schedule, expecting patients to wait indefinitely. This seems fundamentally unfair - the surgery demands patient patience when they are delayed, but shows zero flexibility when patients arrive slightly late. I cannot comprehend their logic. If I arrive two minutes late with a child, presumably another patient's time slot has been used. Why can't I simply occupy that slot? From my allocated 10-minute appointment, I still had 8 minutes remaining, and I'm well aware that blood tests typically take only 5 minutes.

Unprofessional and rude medical practice nightmare

Absolute disaster of a healthcare provider in Manchester. I scheduled an appointment well in advance, arrived on time, and then endured a 45-minute wait, only to be informed that my appointment had been cancelled. Completely unacceptable. When I attempted to address the issue with the receptionist, I was rudely rushed and told I was inconveniencing others in line. Utterly unprofessional and disrespectful treatment.

Worst medical experience of my miserable life

Steer clear of this absolute disaster! This medical facility deserves to be permanently closed. I experienced repeated misdiagnoses, was completely neglected, and never received follow-up information about my diagnostic tests. The clinic is filthy and lacks basic sanitation standards—it's astonishing they haven't been shut down already.

Terrible medical care left me suffering in agony

Battling a persistent 39-degree fever for nearly a week, I was completely incapacitated, drenched in sweat and barely able to function. Desperately needing antibiotics, the medical staff's response was frustratingly inadequate, promising a callback in several days. With no immediate access to medication and my health rapidly deteriorating, I was left feeling utterly helpless and convinced I was on the brink of death.

Terrible service and embarrassing receptionist nightmare

The service at RDP is utterly ridiculous. It is genuinely appalling. This is my second attempt at reviewing, as I'm only permitted to modify my previous submission. I cannot comprehend why this facility hasn't been placed under special supervision or even shut down completely!! Pete, the receptionist, enjoys masquerading as the practice manager when he clearly is not. He also takes pleasure in interrogating patients via phone about their personal financial situations and reasons for potentially lacking funds to acquire additional data for online access. Pete selectively determines "service outage" periods based on patient conversations and seems content to let patients suffer by denying them online service access. He is condescending and disrespectful and desperately requires retraining in customer service and patient interaction. Such conduct is absolutely unacceptable. AVOID BEING LIKE PETE The entire service is shamefully inadequate.

Quick care and friendly service every time

I can typically secure a phone consultation on the same day, frequently within just a few hours. The medical professionals and support personnel are consistently welcoming and helpful.

Terrible customer service at this horrible place

The staff at the front desk display an extremely unprofessional attitude and poor demeanor. Their customer service is utterly unacceptable and discourteous. Every interaction is painfully slow, and communication is virtually nonexistent - phone calls and emails go completely unanswered.

Worst medical experience ever unprofessional doctors

Terrible medical practice, extremely unprofessional, completely lacking compassion. The physicians demonstrate shocking disrespect, abruptly interrupting patients during phone consultations. One doctor, Dr. Rasool, was particularly condescending and dismissive. The front desk staff urgently require improvement in their communication and interpersonal abilities. The entire medical facility appears to operate at an unacceptably low standard of patient care and should be thoroughly examined for their substandard service delivery.

Frustratingly long wait times at this clinic

You might find yourself cooling your heels for quite a while, even if you arrive well ahead of your scheduled time.

Frustrating experience with slow and unhelpful gp

The facility itself is pleasant, but their customer service requires enhancement. Obtaining an antibiotic prescription was an incredibly time-consuming process. The general practitioner's approach seemed impractical, suggesting I take a mouth photograph to detect potential bacterial infection, yet the follow-up was lacking, forcing me to initiate contact. Ultimately, I secured an in-person consultation solely because the submitted image lacked clarity. This isn't an isolated incident of the GP's reluctance to conduct face-to-face consultations; fortunately, during a previous encounter, I at least managed a video consultation, which prevented completely wasting my time.