The Roseberry Practice

Receptionists really do their best here

The nursing staff are very pleasant and caring. The clinical practitioners seem to get things done by listening and taking things further when needed, and my healthcare provider is patient and helpful. Yes, I acknowledge it's hard to get an appointment but that is the case across the country. The reception team have a very very hard job and must require loads of patience. I have always found them doing their best to accommodate me. All in all a very good practice.

Impossible to get an appointment here

This practice has significant issues with appointment availability. Despite often seeing only a small number of patients in the waiting area, it remains extremely difficult to secure an appointment. The appointment scheduling system appears to require urgent attention and review by the practice management team.

Impossible to book appointments at this surgery

This practice has been extremely difficult to access for appointments, with calls made at early hours rarely resulting in availability. The staffing appears insufficient for the patient volume, with most appointments conducted by nursing staff rather than GPs, which creates challenges given the high demand at this surgery.

Impossible to book an appointment here

This practice has significant issues with appointment availability. It is extremely difficult to secure a consultation with a doctor, raising questions about staffing levels. The practice appears unable to manage its current patient load effectively, yet continues to accept new registrations. I would recommend considering alternative healthcare providers.

Appointment slots always showing as full

Would give zero stars if possible as I find the service absolutely inadequate. No matter when I attempt to book, I'm told there are no available slots. It seems unclear how appointments can be fully booked at early morning times. I have been attempting to address my health concerns for three years, yet the approach taken involves running various tests that do not appear relevant to my issues. On multiple occasions, I have been assured that notes would be added to my records for future reference, but upon checking, these notes have not been documented. Despite receiving a referral from the hospital for a specific test, this has not been arranged. Overall, I feel the service has been unhelpful and frustrating.

Reception ignored multiple email requests

I found the practice to be unhelpful when I needed to reschedule an appointment. I sent multiple emails explaining my communication needs and requesting confirmation of a new appointment time, but did not receive any response to my messages. Despite sending several follow-up emails, nobody from the practice acknowledged my correspondence or got back to me. This lack of communication left me feeling disappointed with the service I received.

Getting help from this practice is difficult

Unfortunately, I have noticed a deterioration in the standard of care at this practice. Obtaining assistance when required has become increasingly challenging. The primary guidance offered tends to be directing patients to external services, which contributes to additional strain on emergency and urgent care facilities elsewhere in the healthcare system.

Couldn't get appointment when baby needed help

It is extremely difficult to obtain an appointment, particularly for very young children with ongoing health needs. The reception team's manner was perceived as unwelcoming and unhelpful, with conflicting guidance given regarding how to access care through different services. The overall experience of seeking help when needed was deeply unsatisfactory.

Appointment system makes booking nearly impossible

Accessing appointments at this practice proves to be quite challenging. The current booking system appears to have significant limitations and does not function effectively. In the modern era, it would be reasonable to expect the ability to contact the practice throughout the day and secure an appointment without difficulty. The appointment scheduling process seems outdated for the current time. One would think that modern technology could streamline this process more efficiently. Even when calling promptly at opening time, the available slots tend to be fully booked by the time the line is answered. This pattern occurs with frustrating regularity.

Early morning reception visits beat phone queues

I have been attending this practice for two decades. While obtaining a phone appointment can be challenging, alternative options such as the online consultation system and early morning reception visits at opening time are available. Although the booking process can occasionally feel frustrating, I am awarding five stars primarily due to the exceptional standard of care provided, the responsiveness of the team, and the accessibility of out-of-hours services. The reception staff consistently demonstrate helpfulness and compassion, showing understanding of the limitations within their scheduling system. The nursing team are approachable and consistently make patients feel valued and comfortable. I have consulted with multiple clinicians, including those working on an out-of-hours basis, and all have demonstrated excellence in their approach, ensuring I felt listened to and never hurried. The overall care and attention to detail is commendable, and recognising the broader pressures facing medical practices, I do not consider appointment availability difficulties to be a reflection of this particular surgery's performance, as this remains a widespread challenge across the healthcare system.

Friendly reception made booking straightforward

Not my usual healthcare provider, though the one I saw was excellent.

Prescription delays left me without medication

The prescription service was disappointing, as there were significant delays in receiving medications, resulting in periods without necessary treatment. This gap in continuity made it difficult to understand the reasoning behind the delays and their impact on ongoing care.

Practice stepped in when I needed urgent help

An outstanding practice that I have no complaints about. I recently needed urgent temporary care following a medical procedure, and when my previous provider was unable to accommodate me, this practice welcomed me without delay. The team members deserve far more recognition for their dedicated efforts in delivering excellent care and making sure everyone receives the support they need. I've been through a challenging period recently, and this group has provided wonderful assistance with my treatment and has been responsive to all my concerns. They have given me renewed confidence and I will always be deeply thankful for their support. I would strongly encourage others to consider this practice.

Reception staff were courteous and genuinely helpful

The initial point of contact at the practice, whether by phone or at reception, is consistently courteous and helpful. For minor health concerns, the nursing team provides excellent care and support. The doctors at the practice are unfailingly caring and attentive, with a thorough approach to investigating and addressing health issues. Overall, this is a well-run practice and we feel fortunate to be part of it.

Friendly staff and quick responses despite busy times

The reception team are very welcoming and consistently prompt with their responses, and the clinical staff provide excellent care. There can be challenges reaching the practice during peak periods, though the quality of service makes it worthwhile.

Students explained things really clearly

The medical students provided excellent clarity in their explanations, and the healthcare professional I saw was outstanding in their approach.

Booking system makes getting appointments impossible

The appointment booking system is frustrating and difficult to use when trying to secure a consultation.

Receptionists really do make the difference here

Absolutely wonderful support from all at the practice. The clinical staff have been very supportive throughout my time as a patient. The reception team are very knowledgeable and quick to find answers if they're unsure. They're kind, patient and supportive in easing any concerns I've raised. I've had a range of health matters addressed and all have been dealt with quickly and professionally. Thank you to everyone at the practice. Well done for continuing to provide care day in and day out during these challenging times. X

Practice struggles with mental health support

The practice has not been particularly helpful for mental health-related concerns at the moment.

Wrong practice review posted here

I apologize for posting this on the incorrect practice's page.