The Rothbury Practice
Excellent! (1 reviews)
Excellent! (1 reviews)
Patients reported a welcoming reception experience, with staff creating a pleasant atmosphere from the outset. The consultation itself was characterised by empathetic care, with clinicians taking time to discuss various treatment approaches and carefully considering individual circumstances and concerns.
Communication during appointments was noted as a strength, with patients feeling heard and reassured throughout their visit. The combination of courteous reception, attentive listening, and thoughtful discussion of options contributed to patients leaving with increased confidence in the service and a sense of ease.
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Patients reported a welcoming reception experience, with staff creating a pleasant atmosphere from the outset. The consultation itself was characterised by empathetic care, with clinicians taking time to discuss various treatment approaches and carefully considering individual circumstances and concerns.
Communication during appointments was noted as a strength, with patients feeling heard and reassured throughout their visit. The combination of courteous reception, attentive listening, and thoughtful discussion of options contributed to patients leaving with increased confidence in the service and a sense of ease.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Paul G.
3 years ago
Excellent!
Felt heard and properly listened to today
Had an appointment following a telephone consultation earlier in the day. The receptionist was welcoming and friendly, creating a pleasant atmosphere from the start. The consultation itself was excellent, with the clinician demonstrating genuine empathy and taking time to discuss various treatment approaches while carefully considering my individual circumstances and concerns. The experience was notably calming, transforming my initial stress into a sense of ease by the time I left. Thoroughly satisfied with the visit.