The Roxton Practice

Online booking made appointment quick and easy

I arranged an appointment through the online system and was able to see a clinician the same day. The service provided by all team members was excellent.

Reception actually answers the phone now

Superior to my previous healthcare providers. Responsive to inquiries. I'm able to reach the reception team without difficulty and same-day appointments are available. The service is quite satisfactory.

Long waits and rude reception staff

A deeply disappointing experience. It is unclear why an appointment system is in place when patients are then required to wait considerably longer than scheduled, combined with unhelpful interactions from front desk staff.

Quick appointment after morning phone call

I wanted to share that I had a great experience at the practice today. I called in the morning with a concern, received an appointment promptly, and was seen and discharged within a few hours. The entire team was courteous, professional and welcoming throughout. Given the number of critical reviews I've come across, I felt it was important to acknowledge when a service performs well.

Impossible to book appointments without long waits

It is extremely difficult to secure an appointment at this practice without facing a substantial waiting period.

Couldn't get an appointment for weeks

It appears that many patients in this area are struggling to access timely care, given the significant delays in appointment availability. Despite having no particular health concerns, obtaining a routine check-up required waiting several weeks for an available slot. This lengthy waiting period is frustrating.

Long phone queues and slow appointment access

Attempting to reach the practice by phone resulted in a lengthy wait in the queue, which was frustrating. The appointment system required an extended period before I could be seen by a clinician for my condition, during which time my symptoms deteriorated. The service requires urgent improvement.

Couldn't get through on the phone for days

Attempted to contact the practice over several days regarding a repeat prescription, with numerous unsuccessful call attempts. On one occasion, the surgery was found to be closed for the day.

Prescription orders repeatedly short and frustrating

This has been the most disappointing practice I have encountered. There seem to be frequent issues with prescription management. I requested a supply for an extended period due to travel plans, and as I am exempt from charges, my partner collected the order on my behalf. Unfortunately, only half of what was expected was provided, which meant I had to go through the process of reordering again. Has anyone else experienced similar difficulties with their prescriptions at this practice?

Couldn't get through on the phone line

Attempted to contact the practice multiple times by phone without success, with calls repeatedly disconnecting, which eventually necessitated making a trip in person to resolve the matter.

Getting an appointment is the real challenge

The clinical staff are generally competent when you manage to secure an appointment. However, the reception team can be challenging and unhelpful, though there are occasional exceptions. The pharmacy team tend to be particularly obstructive and discourteous.

Never waited long for appointments here

As a long-standing patient at both locations for more than three decades, I have consistently found the clinical and administrative team to be exceptional. Appointment availability has always been convenient, and every interaction with staff members has been characterised by professionalism and courtesy. I would enthusiastically recommend this practice to anyone seeking healthcare services.

Long wait for appointments, frustrating system

The appointment booking system only allows scheduling nearly three weeks ahead, which feels frustrating. There are also concerns about where the significant portion of earnings paid towards healthcare services is actually being directed.

Long wait for appointment slots available

Disappointing experience when trying to book an appointment at the practice today. I was informed that the earliest available slot would be several weeks away. I suppose I'll have to time my illness more conveniently in future.

Receptionists unhelpful, appointments hard to book

The reception staff can be unwelcoming. It is difficult to secure an appointment that aligns with my available days, even when booking well ahead. I prefer to see a particular clinician as they take time with consultations rather than rushing through them. I find the service disappointing and question the value of my contributions. I feel that the pressures on hospital services may be partly due to patients not receiving adequate time during appointments.

Reception judged my clothing choices

Attended an appointment for my child's routine vaccinations. During the visit, a member of staff made comments about our clothing choices, which I found inappropriate and unwelcome. I felt judged rather than supported, which detracted from what should have been a straightforward medical appointment. I was disappointed with this aspect of the experience.

Quick and helpful after my accident

Excellent service received following treatment for injuries sustained in an accident.