Windhill Green Medical Centre

Felt genuinely heard and well explained throughout

⭐⭐⭐⭐⭐ The GP at our practice is an outstanding clinician and one of the most professional, knowledgeable, and compassionate healthcare professionals I have ever encountered. Over the years, they have supported our family through a variety of medical concerns and have always taken the time to listen carefully, explain things clearly, and provide excellent care. Their professionalism, attention to detail, and genuine concern for patients are truly exceptional. What stands out most is their ability to make patients feel heard and respected. They approach every situation with patience, understanding, and a high level of clinical expertise, which gives great confidence and reassurance. We are extremely grateful for the care and support they have provided to our family. The practice is fortunate to have such a dedicated and highly skilled clinician. I would not hesitate to recommend this GP to anyone looking for healthcare professional who consistently goes above and beyond for their patients. Thank you for your continued dedication and excellent care. Your commitment to your patients is greatly appreciated and does not go unnoticed.

Reception team handled busy queues well

The front desk team are excellent, managing a high volume of patients with ease, and I have consistently had positive interactions with them.

Friendly staff and easy parking access

Ample parking facilities available, with a welcoming and approachable team.

Friendly staff but parking is difficult

Pleasant facility with friendly team members, though parking arrangements could be improved.

Dismissed concerns despite serious symptoms

I currently feel as though I am experiencing severe cardiac symptoms. Following two ear infections and a missed diagnosis of a perforated eardrum, my health has deteriorated significantly. I was eventually referred to the ear, nose and throat service after persistent requests, with an appointment scheduled for October, which feels like an inadequate timeframe given my condition. I am experiencing concerning heart symptoms and struggled to breathe during a recent appointment. When I expressed feeling extremely unwell, I felt the assessment provided was insufficient for the severity of my symptoms. I am deeply worried about my health and concerned that nothing meaningful has been done to address my situation over the past month. I hope this review receives appropriate attention given the seriousness of my circumstances.

Helpful reception staff and timely prescriptions

Excellent level of service provided. Prescriptions were delivered promptly and accurately.

Reception staff dismissive about prescription delays

I have recently decided to switch to a different GP practice due to ongoing frustrations with service delivery and responsiveness. On two separate occasions within the past year, I have found myself without essential medication. Previously, my repeat prescriptions were halted for a review, but I was not notified of this in advance. I only became aware when my supply had already run out, and the earliest available appointment was several weeks away. Most recently, I discovered that a prescription request I had submitted had not been processed. When I raised this concern, I was told this was a matter for the pharmacy, yet it was simultaneously acknowledged that the request remained unprocessed within their system for approximately a month. Additionally, I found my interactions with the reception team to be dismissive and unhelpful in tone.

Reassuring approach eased my pre-procedure worries

I was somewhat anxious about undergoing a steroid injection after researching the procedure online. However, my concerns proved unfounded as the healthcare professional who performed the procedure was exceptionally reassuring, professional, and helped me feel at ease. I don't typically leave reviews, but I felt compelled to acknowledge the excellent care and support provided, particularly given the demanding nature of working in healthcare. Thank you.

Long waits and frustrating phone calls

The appointment wait times were quite lengthy, and there were instances where calls were disconnected if there were hearing difficulties or when certain topics seemed less welcome to discuss.

Long phone queue met with dismissive reception attitude

After waiting over an hour to reach a receptionist, I was greeted with a request for my date of birth rather than a friendly acknowledgement. When I enquired about available vaccinations, I was asked whether I had received a text notification. The receptionist's manner felt dismissive from the outset. Despite explaining my age, when I asked about scheduling a flu vaccination, I was informed that appointments were only available on Sundays, which does not work for my circumstances. I expressed my frustration that no other times during the week appeared to be offered and decided to end the call. The overall experience felt like a significant waste of my time, and I was disappointed by what I perceived as an unwelcoming approach to my enquiry.

Felt listened to and reassured during appointment

What a fantastic service I received this morning – I couldn't have asked for better care. The clinician listened to me and made me feel better just by talking through my concerns and providing reassurance. I was able to get an appointment arranged for the hospital for the following week. What a great NHS service. Thank you so much.

Staff were lovely and really listened

I recently visited the Windhill practice and found the team to be very pleasant and welcoming. The clinician I saw was excellent and provided me with good care. I'm very grateful for the experience.

Long-term patient with no complaints here

This practice has been excellent throughout my time as a patient, and I have found nothing to fault about my experience with them.

Helpful and attentive medical team

Extremely supportive clinical staff members.

Receptionist's kindness made me feel heard

I have spoken to the receptionist and feel somewhat better. They were so understanding, kind, and helpful. I had to write a review because, given my illness and situation, I felt like no one cared. The healthcare professional I saw was amazing as well. Thank you for being a lovely person on the other side of the phone—it is rare and I truly appreciate it.

Struggling to book appointments since the merger

I would not suggest this practice to others. Following the merger with another location, the standard of care has noticeably declined. Getting through by phone is challenging, and securing appointments is extremely difficult. When directed to use the online booking system, it frequently fails to function properly. Patient concerns do not appear to be given adequate consideration. On balance, I would not recommend this practice.

Booking system makes scheduling difficult

The appointment booking system is frustrating. It's difficult to secure a slot for the following day when I have time available, as availability seems unpredictable. The staff handling calls are not to blame. The issue appears to be a systemic problem with how the booking process is structured overall.

Rarely see the same doctor here

The practice has been satisfactory overall, though throughout my time as a patient I have found it uncommon to be seen by the same healthcare professional, with appointments typically involving different clinicians each visit.

Receptionists were dismissive and unhelpful throughout

The standard of care has deteriorated significantly over time. There appears to be an indifferent approach combined with poor judgment in decision-making. Front desk staff interactions have been unsatisfactory and seem mismatched to the role. The overall impression is that patient wellbeing is not prioritised. It may be worth considering alternative healthcare providers.

Felt properly listened to and monitored

I relocated to this practice after my previous surgery dismissed my concerns for an extended period when I was dealing with a serious health condition. This practice has been exceptionally supportive and has provided consistent monitoring throughout my recovery. I have found the care and attention provided to be excellent across all aspects of my experience here.