Windhill Green Medical Centre

Promised appointment never materialised or answered

Extremely unsatisfactory experience. I was informed I would receive an appointment but this did not materialise. Following advice from an out-of-hours service to be seen within two hours via telephone consultation, I attempted to contact the practice but received no response over the subsequent four hours. When I visited in person the following day, I found the surgery appeared to be closed, despite the out-of-hours service indicating it should be open and the practice's telephone system suggesting calls would be answered. Other patients have advised me to attend hospital services first rather than rely on this practice. I have been waiting several hours for a promised telephone callback despite being informed I was second in the queue. The reception environment does not permit constructive feedback. This does not constitute an adequate general practice service. I would recommend seeking care at hospital facilities instead.

Efficient flu clinic with minimal waiting time

I recently attended an appointment for my flu vaccination and found the experience to be remarkably well-organised and efficient. The service provided was excellent.

Found out about retirement when booking appointment

A practitioner with two decades of experience retired without prior notification to patients. I only discovered this when attempting to schedule an appointment. This was disappointing.

Well organized reception and booking process

Excellently structured 👍

Friendly staff made me feel welcome here

I have consistently been pleased with the service provided at this practice since relocating to the area several years ago, and I have no complaints to offer. The reception team members are welcoming and supportive, and the clinical staff are excellent.

Friendly reception made the visit pleasant

Excellent experience

Receptionists made all the difference here

Since experiencing a significant health change, I had considerable difficulties with my previous practice, and my subsequent move proved to be even more problematic. I am genuinely delighted with my current surgery. The reception team are consistently warm and welcoming, the clinical staff are excellent and follow through on their commitments. If you are considering changing your GP practice, I would wholeheartedly recommend this one.

Waiting times got much worse after merger

Typically an excellent practice where appointments could be secured within the stated timeframe, however since the recent merger with another surgery the waiting period has extended to approximately three weeks. Upon raising concerns about this delay with reception staff, they appeared sympathetic to the issue. It's disappointing to see the standard of service decline from what it previously was, and one wonders whether the merger has stretched resources too thinly. There's a sense of nostalgia for how things operated before this change.

Reception team really helpful and responsive

I have been a patient at this practice for a considerable time and have consistently encountered skilled and capable medical professionals. The reception staff demonstrate excellent responsiveness and provide reliable assistance whenever needed. This is an outstanding practice that I would enthusiastically recommend to others.

Friendly staff made me feel welcome

I have been a patient for over a year and have found the doctors and staff to be very pleasant and welcoming.

Helpful staff who actually listen and advise

The reception team and clinical staff have been incredibly supportive and generous with their guidance whenever needed. I'm very grateful for their assistance.

Peaceful waiting area and attentive care

Today was my first appointment at this practice and I have to say, I was very impressed. The waiting area was calm and pleasant, and the clinician was excellent. I'm really pleased we made the switch to this surgery.

Long waits at the drop in clinic

The drop-in clinic often involves substantial waiting periods before being seen by a healthcare professional.

Home visit flu jab made things easier

I have been attending this practice for nearly two decades. Following a significant health event several years ago, I recently received a vaccination at home. The experience was straightforward and efficient.

Helpful staff made booking straightforward

The medical staff proved to be quite supportive. Scheduling an appointment is essential.

Hard to book but reception staff are helpful

It can sometimes be challenging to secure an appointment, however the reception team typically arranges for a clinician to contact you, and they will determine whether an in-person visit is warranted based on their assessment.