Patients consistently report convenient appointment availability and smooth booking experiences, with flexible options for in-person and telephone consultations. The practice demonstrates strong courtesy and respect across all interactions, from reception through to clinical consultations, creating a welcoming environment where patients feel comfortable raising questions. Communication is clear and well-organised, with patients appreciating being kept informed about their care and having straightforward access to future appointments.
Clinical staff are noted for their knowledge and appropriate decision-making, including timely referrals to hospital services when needed. The practice maintains effective coordination with on-site facilities and demonstrates responsiveness to patient needs, including support during registration and vaccination processes. Continuity of care is evident, with long-term patients valuing the sustained quality of service.
One patient raised concerns about not feeling heard during their consultation, noting that the clinician appeared to proceed with their own approach regardless of patient input. This feedback suggests that while the practice excels in many service areas, there may be opportunities to strengthen how patient concerns are actively listened to and incorporated into clinical decision-making.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently report convenient appointment availability and smooth booking experiences, with flexible options for in-person and telephone consultations. The practice demonstrates strong courtesy and respect across all interactions, from reception through to clinical consultations, creating a welcoming environment where patients feel comfortable raising questions. Communication is clear and well-organised, with patients appreciating being kept informed about their care and having straightforward access to future appointments.
Clinical staff are noted for their knowledge and appropriate decision-making, including timely referrals to hospital services when needed. The practice maintains effective coordination with on-site facilities and demonstrates responsiveness to patient needs, including support during registration and vaccination processes. Continuity of care is evident, with long-term patients valuing the sustained quality of service.
One patient raised concerns about not feeling heard during their consultation, noting that the clinician appeared to proceed with their own approach regardless of patient input. This feedback suggests that while the practice excels in many service areas, there may be opportunities to strengthen how patient concerns are actively listened to and incorporated into clinical decision-making.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Neil H.
6 months ago
Excellent!
Quick appointments and genuinely caring staff
Excellent practice. The staff are caring, knowledgeable and friendly. The accessibility and how quickly appointments can be arranged is the best I have experienced, and I have attended various medical practices across the northern region over many decades.
Elliot A.
2 years ago
Excellent!
Friendly staff made me feel welcome
The team here demonstrated genuine helpfulness and a welcoming approach throughout my visit.
Graham T.
2 years ago
Excellent!
Reception team made me feel welcome
A wonderful practice that demonstrates a genuine commitment to patient care. Each time I have interacted with the clinical staff, nursing team, or reception staff, I have consistently received excellent service.
Sandra T.
2 years ago
Excellent!
Good access to appointments and preventative care
Outstanding, well-organised and compassionate service. I consistently feel well-kept informed and appreciate the straightforward access to future appointments along with proactive health initiatives.
William B.
3 years ago
Great!
Friendly staff who listen to your questions
A wonderful venue for medical consultations, where I felt comfortable raising my questions. Much appreciated!
John T.
3 years ago
Excellent!
Family practice with consistent quality care
Our family has been registered with this medical practice for a considerable time. I believe the standard of care provided is of a high quality.
Poppy F.
3 years ago
Excellent!
Smooth vaccination service during pandemic
Excellent immunisation provision during the health crisis 👍
Elizabeth F.
4 years ago
Excellent!
Easy to get appointments when you need them
Professional, caring and efficient - if you need an appointment, you can get one whether it's in person or by phone! The clinical staff demonstrate good knowledge across all age groups and make appropriate referrals to hospital services when needed. The practice maintains current technology across all areas of operation. Excellent service overall!
Steve J.
5 years ago
Excellent!
Staff listened when I panicked about vaccination
I arrived in the UK after spending time abroad and felt anxious about being back. I'm very grateful to the team who made time to help me register so I could receive my vaccination. They were also understanding when I became worried about a brief delay in the process. Everything is now arranged!
Shane C.
5 years ago
Bad!
Felt unheard and dismissed at appointment
The clinician at this practice does not seem to listen to my concerns and appears to proceed with their own approach regardless of my input. This experience has left me feeling unable to trust medical professionals.
Fiona F.
5 years ago
Excellent!
Efficient appointments and clear communication throughout
The practice operates smoothly with convenient appointment availability. The team demonstrates politeness and provides clear explanations of issues. Effective coordination with the on-site hospital facility ensures treatment is well-managed and integrated.