Patient Experience Summary

Feedback on this practice reveals a stark divide between clinical and administrative experiences. Medical professionals, particularly physicians, consistently receive praise for their compassion, professionalism, and clinical expertise, with patients highlighting thorough consultations, effective communication, and genuine care. However, reception experience presents significant challenges, with multiple patients reporting difficulties with phone contact, appointment booking, and staff courtesy. Long waiting times on phone lines, inconsistent appointment availability, and instances of disrespectful reception behaviour are recurring concerns that undermine confidence in accessing services. Several patients noted that while doctors excel at providing care, front desk interactions fall short of expectations, creating frustration despite clinical quality.

Positive feedback also emphasises the practice's welcoming environment, organisation, and efficiency during actual appointments, with patients appreciating the digital platform and responsive service once they reach clinical staff. The booking experience and initial access remain problematic areas requiring attention, particularly around phone responsiveness and the clarity of appointment scheduling procedures. Patients value the practice's compassionate approach to care delivery, though administrative barriers sometimes prevent them from experiencing this care seamlessly.

Appointment

52.14 %
Average

Reception

58.32 %
Average

Cleanliness

82.56 %
Great

Care

79.87 %
Great

Respect

62.78 %
Average

Seen on time

55.43 %
Average

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D1

Dhruvpatel 1. Google 9 months ago

Rating

Excellent!

Good flight with friendly crew

Highly satisfactory

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AD

Ajmeri D. Google 9 months ago

Rating

Excellent!

Friendly Staff Made My GP Visit Smooth

The staff at the reception desk are incredibly warm, welcoming, and supportive. The nurses and general practitioners consistently exceed expectations, providing exceptional care. Having been a patient here for a few years, I can confidently say this is the top medical practice in the South Harrow area, offering outstanding service.

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CP

Chetan P. Google 11 months ago

Rating

Excellent!

Caring Doctors Supported My Wife's Pregnancy

Since arriving in the UK, this has been the most exceptional general practitioner service I've encountered in 14 years. The entire staff demonstrates an incredibly supportive and compassionate approach. I want to extend my heartfelt gratitude to Jigna, Damini, Nida, and Dr. Dimpal Shah, who provided exceptional support to my wife throughout her entire pregnancy. They truly represent the pinnacle of medical care and professionalism. I have the utmost admiration and respect for their outstanding service. 🤰🌟🌟🌟🌟🌟

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KR

Kai R. Google one year ago

Rating

Excellent!

Quick and Helpful Appointment with Dr Nizamuddin

Scheduling my visit was a breeze. Dr. Nizamuddin was incredibly friendly and provided excellent assistance throughout my appointment.

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RR

Rakhee R. Google one year ago

Rating

Poor!

Rude Male Receptionist Spoils Clinic Visit

The medical professionals here are exceptional, but there's a recently hired male receptionist wearing glasses who comes across as extremely discourteous - he completely lacks warmth, which is unfortunate since some of the other front desk staff are genuinely delightful.

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NA

Nabil A. Google one year ago

Rating

Excellent!

Quick and Kind Care at Shaftesbury Medical Center

I visited the Shaftesbury medical center yesterday. The staff, including both physicians and front desk personnel, were extremely courteous and considerate towards patients.

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TS

Thayalini S. Google one year ago

Rating

Excellent!

Quick and Smooth Booking Process

Excellent experience and top-notch customer service. Scheduling an appointment was seamless with a user-friendly link, and the receptionist was incredibly kind and attentive to my medical needs. The new reception area looks fantastic. The manager and staff create a welcoming environment for everyone. I truly appreciate all the wonderful service. Continue your great work!

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KR

Kapindra R. Google one year ago

Rating

Excellent!

Friendly doctors saved my morning

Exceptional primary care practice in the heart of London, offering top-notch medical support and unparalleled patient care.

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JB

Jennifer B. Google one year ago

Rating

Bad!

Closed When Google Says Open

I noticed a discrepancy in your advertised business hours. According to Google, your establishment claims to be open on Saturdays, yet this appears to be inaccurate.

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BB

Bira B. Google one year ago

Rating

Excellent!

Dr Azeem Put Me at Ease Quickly

The medical office runs smoothly, with punctual scheduling that never keeps you waiting. Dr Azeem Nizamuddin possesses an exceptional talent for creating a comfortable atmosphere, carefully listening to and addressing health issues with both professionalism and compassion. The medical guidance provided has been consistently accurate, and the subsequent patient care has been truly outstanding.

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KN

Kimiya N. Google one year ago

Rating

Bad!

Total Privacy Breach at the Front Desk

Yet another disappointing encounter... The front desk staff loudly announced my complete name and the medical condition I was seeking treatment for - broadcasting my personal details to everyone in the waiting room. It was an extremely sensitive issue that I clearly wanted to keep confidential. Then, when my name appeared on the display and I stood up, it felt like everyone present was instantly aware of my private health concern. Utterly unprofessional and incredibly embarrassing.

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MP

Maneel P. Google one year ago

Rating

Excellent!

Quick and Helpful GP Registration Process

I recently completed my online GP registration forms for a local practice. The following day, a representative contacted me to confirm receipt of my application and scheduled a health screening appointment for the upcoming week. I was delighted to receive this prompt communication, which was very reassuring. I appreciate the efficient service provided.

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AT

Arpit T. Google one year ago

Rating

Excellent!

Helpful Staff Sorted Uncle's NHS App Quickly

The practice's manager was incredibly helpful and competent when I was experiencing difficulties with my uncle's NHSapp login. They swiftly resolved the proxy access, enabling him to submit prescription requests seamlessly. I highly endorse this medical practice, as we successfully scheduled blood tests, and a link was sent directly to my uncle. During his clinic visit, the nurse conducted his annual review, noting his blood pressure and weight were elevated. My uncle, K Patel, extends his gratitude to the entire team! 👍

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CS

Czech S. Google one year ago

Rating

Excellent!

Smooth Care for My Grandpa's Medical Needs

I visited the facility last Friday to assist my elderly grandfather, and I was truly amazed by the exceptional service we experienced. 1. The blood test was conducted precisely as scheduled 2. The physician, who was available for my grandfather's consultation, coordinated seamlessly with the pharmacist to arrange the appointment 3. Test results were promptly communicated, and treatment commenced without delay The medical records manager was also incredibly helpful in providing access to necessary documentation I have so many positive observations and want to express my heartfelt gratitude for your outstanding work and professional approach. Kudos to the entire team!

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JG

Jenis G. Google one year ago

Rating

Excellent!

Friendly Team Made My Doctor Visit Better

I've experienced this healthcare facility firsthand. The welcome is exceptional, with warm and approachable personnel across all roles. The medical professionals, front desk team, and healthcare assistants consistently deliver outstanding care. They should continue maintaining their high standards.

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AB

Abhishek B. Google one year ago

Rating

Excellent!

Smooth and caring medical visit downtown

My visit to this facility was truly exceptional. Right from the start, the personnel were cordial, competent, and remarkably responsive. The front desk staff processed everything quickly and courteously, handling administrative tasks with ease. The waiting area was immaculate, inviting, and comfortable. The medical professionals were outstanding. My physician carefully listened to my concerns, provided a comprehensive explanation of my medical situation, and outlined a detailed treatment strategy. I was deeply appreciative of their thoroughness and sincere compassion during the entire consultation. The nursing staff was equally kind and proficient, ensuring a smooth and stress-free experience. What impressed me most was the centre's remarkable organization and streamlined operations—minimal waiting time and meticulous attention to every detail. Their sophisticated technological approach and precision instilled complete trust in their services. I wholeheartedly endorse this establishment for anyone seeking superior healthcare delivered by a compassionate and skilled team. My heartfelt gratitude for maintaining such an impressive standard of medical care!

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UU

Ugo U. Google one year ago

Rating

Excellent!

Friendly staff made my Christmas eve better

Visited on December 24th, and the front desk employees were incredibly welcoming and kind. Wishing everyone a wonderful start to the new year

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AA

Arian A. Google one year ago

Rating

Excellent!

Trusted Family Practice for Years

I've been a patient at this medical practice for over ten years. The physicians and front desk staff are truly excellent.

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KN

Kimiya N. Google one year ago

Rating

Bad!

Doctor's office mixup ruined my afternoon

The doctor personally reached out to schedule an urgent same-day appointment. Upon arrival, the front desk personnel and staff were completely disengaged, chatting among themselves while I attempted to check in. After a frustrating 20-minute wait, I discovered they had double-booked the appointment, and the physician would not be able to see me. The entire experience was a complete waste of my valuable time and the expenses associated with traveling to the clinic.

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NB

Nadeem B. Google one year ago

Rating

Excellent!

Caring doctors who really listen

Dr Azeem and his colleagues at the Shaftesbury Medical Centre demonstrate exceptional expertise, compassion, and professionalism. They prioritize patient care by offering tailored and considerate treatment strategies that truly focus on individual needs. Scheduling consultations is straightforward, and their convenient digital platform makes healthcare management seamless. Prescription handling is equally uncomplicated. They represent an invaluable resource for the surrounding neighborhood!

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 84235500
  • The Shaftesbury Med Ctre 39 Shaftesbury Parade South Harrow Middlesex HA2 0AH

Patient Experience Summary

Feedback on this practice reveals a stark divide between clinical and administrative experiences. Medical professionals, particularly physicians, consistently receive praise for their compassion, professionalism, and clinical expertise, with patients highlighting thorough consultations, effective communication, and genuine care. However, reception experience presents significant challenges, with multiple patients reporting difficulties with phone contact, appointment booking, and staff courtesy. Long waiting times on phone lines, inconsistent appointment availability, and instances of disrespectful reception behaviour are recurring concerns that undermine confidence in accessing services. Several patients noted that while doctors excel at providing care, front desk interactions fall short of expectations, creating frustration despite clinical quality.

Positive feedback also emphasises the practice's welcoming environment, organisation, and efficiency during actual appointments, with patients appreciating the digital platform and responsive service once they reach clinical staff. The booking experience and initial access remain problematic areas requiring attention, particularly around phone responsiveness and the clarity of appointment scheduling procedures. Patients value the practice's compassionate approach to care delivery, though administrative barriers sometimes prevent them from experiencing this care seamlessly.

Appointment

52.14 %
Average

Reception

58.32 %
Average

Cleanliness

82.56 %
Great

Care

79.87 %
Great

Respect

62.78 %
Average

Seen on time

55.43 %
Average
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